Receptionist Administrator

Job summary

Receptionist Administrator 20-25hrs per week

Wood Lane Medical Centre is a busy, friendly surgery located in Ruislip and is ideally situated for local shops and transport links (Underground, London Buses etc). We currently have over 11,000 registered patients.

We are looking for a highly motivated and enthusiastic individual to join our friendly team for 20-25 hours per week, initially on a temporary contract but with a view to the possibility of a permanent position.

The surgery is open from 8am 6.30pm Monday to Friday on a rota system.The successful candidate must be flexible in their hours based on the demands of the rota. Good communication and customer service skills, a can do attitude and team working is essential.

Experience of EMIS / Surgery Connect / DOCMAN / Patchs would be an advantage, however full training will be offered.

Competitive rate of pay is offered with inclusion into the NHS Pension scheme at the start of employment and included in the company sick scheme.

Please complete an application via NHS Jobs website

Main duties of the job

We are looking to appoint a receptionists/administrator to join our busy GP practice who will be the first point of contact for patients, contractors, and visitors as well as carrying out general office management tasks.

You will be responsible for the general administrative and reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries.

You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working our clinical and administration teams.

Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.

This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.

IT skills are essential.

About us

Wood Lane Medical Centre is based in Ruislip and has approx 11,000 registered patients. We are part of Celandine Health and Metro Care Primary Care Network who work collaboratively and supportively to provide outstanding healthcare to our patients.

The surgery team is made up of GP Partners, Salaried GPs, Nurses, HCAs, Clinical Pharmacists, Physician Associate, GP Assistant, Operations Manager, Practice Manager, Secretaries, Administrators, Reception Manager and Receptionists.

The surgery is open from 8am to 6.30pm each weekday for urgent and routine appointments. We also have access to Extended Access Hubs for additional appointments for our patients. We have a practice website where information is shared and updated and encourage patients to use electronic forms of communications (emails, Patchs) to contact the surgery.