Job responsibilities
Primary
Responsibilities
The following are the core responsibilities
of the Dispenser. There may be on occasion, a requirement to carry out other
tasks; this will be dependent upon factors such as workload and staffing
levels:
a.
To be responsible for checking all medicines dispensed,
ensuring there are no discrepancies
b.
Dispensing medicines to the entitled population safely
and accurately
c.
Collecting prescription charges in accordance with
dispensary protocol
d.
Maintaining stock levels within the dispensary, liaising
with the dispensary manager to facilitate reordering
e.
Ensuring best value for money by being aware of and
maximising supplier discounts
f.
Receiving and storing supplies in accordance with current
policy, ensuring the cold chain is maintained where applicable
g.
Ensuring controlled drugs are dispensed with in
accordance with practice policy
h.
Safe disposal of returned and / or out of date medicines
i.
Ensuring all repeat prescriptions are processed within a
48-hour timeframe
j.
Providing patients with advice regarding all prescription
matters
k.
Process prescription requests via email, phone, fax,
face-to-face and online
l.
Processing Dossett boxes
m.
Assisting the Dispensary Manager in the preparation of
monthly returns
n.
Maintaining a clean and safe working environment at all
times
o.
Maintain accurate records at all times, read coding
entries appropriately
Secondary
Responsibilities
In
addition to the primary responsibilities, the dispenser may be requested to:
a.
Partake in audit as directed by the audit lead
b.
Provide guidance for trainee dispensary staff and
students as necessary
c.
Remain current with the latest guidance ensuring the
dispensary conforms to NICE, CQC etc guidance
Generic
Responsibilities
All
staff at Modbury Health Centre have a duty to conform to the following:
Equality, Diversity & Inclusion
A good attitude
and positive action towards ED&I creates and environment where all
individuals are able to achieve their full potential. Creating such an
environment is important for three reasons: it improves operational
effectiveness, it is morally the right thing to do, and it is required by
law.
Patients and their
families have the right to be treated fairly and be routinely involved in
decisions about their treatment and care. They can expect to be treated with
dignity and respect and will not be discriminated against on any grounds
including age, disability, gender reassignment, marriage and civil
partnership, pregnancy and maternity, race, religion or belief, sex or sexual
orientation. Patients have a responsibility to treat other patients and our
staff with dignity and respect.
Staff have the
right to be treated fairly in recruitment and career progression. Staff can
expect to work in an environment where diversity is valued and equality of
opportunity is promoted. Staff will not be discriminated against on any
grounds including age, disability, gender reassignment, marriage and civil
partnership, pregnancy and maternity, race, religion or belief, sex or sexual
orientation. Staff have a responsibility to ensure that you treat our
patients and their colleagues with dignity and respect.
Safety,
Health, Environment and Fire (SHEF)
This practice is
committed to supporting and promoting opportunities to for staff to maintain
their health, well-being and safety. You have a duty to take reasonable care
of health and safety at work for you, your team and others, and to cooperate
with employers to ensure compliance with health and safety requirements. All
personnel are to comply with the Health and Safety at Work Act 1974,
Environmental Protection Act 1990, Environment Act 1995, Fire Precautions
(workplace) Regulations 1999 and other statutory legislation.
Confidentiality
This practice is committed to maintaining an outstanding
confidential service. Patients entrust and permit us to collect and retain
sensitive information relating to their health and other matters, pertaining
to their care. They do so in confidence and have a right to expect all staff
will respect their privacy and maintain confidentiality at all times. It is
essential that if, the legal requirements are to be met and the trust of our
patients is to be retained that all staff protect patient information and
provide a confidential service.
Quality & Continuous
Improvement (CI)
To preserve and improve the quality of our
output, all personnel are required to think not only of what they do, but how
they achieve it. By continually re-examining our processes, we will be able
to develop and improve the overall effectiveness of the way we work. The
responsibility for this rests with everyone working within the practice to
look for opportunities to improve quality and share good practice.
This practice continually strives to improve work
processes which deliver health care with improved results across all areas of
our service provision. We promote a culture of continuous improvement, where
everyone counts and staff are permitted to make suggestions and contributions
to improve our service delivery and enhance patient care.
Induction Training
On arrival at the
practice all personnel are to complete a practice induction programme; this
is managed by the Deputy Practice Manager.
Learning and Development
The effective use of training and development is
fundamental in ensuring that all staff are equipped with the appropriate
skills, knowledge, attitude and competences to perform their role. All staff
will be required to partake and complete mandatory training as directed, as
well as participating in the practice training programme. Staff will also be permitted (subject to
approval) to undertake external training courses which will enhance their
knowledge and skills, progress their career and ultimately, enable them to
improve processes and service delivery.
Collaborative Working
All staff are to recognise the significance
of collaborative working. Teamwork is essential in multidisciplinary
environments. Effective communication is essential and all staff must ensure
they communicate in a manner which enables the sharing of information in an
appropriate manner.
Service Delivery
Staff at Modbury Health Centre must adhere to
the information contained with practice policies and regional directives,
ensuring protocols are adhered to at all times. Staff will be given detailed
information during the induction process regarding policy and procedure.
Security
The security of the practice is the
responsibility of all personnel. Staff must ensure they remain vigilant at
all times and report any suspicious activity immediately to their line
manager. Under no circumstances are staff to share the codes for the door
locks to anyone and are to ensure that restricted areas remain effectively
secured.
Professional Conduct
At Modbury Health Centre staff are required
to dress appropriately for their role. Administrative staff will be provided
with a uniform whilst clinical staff must dress in accordance with their
role.
