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Modbury Health Centre

Care Co-ordinator

Information:

This job is now closed

Job summary

The Care Coordinator role is seen as a critical and evolving post to support the Enhanced Health in Multi-Disciplinary Teams within the locality to deliver effective, co-ordinated care for all patients including vulnerable and frail adults, particularly those at high risk of a hospital emergency admission, ED attendances or out of hours care. Proactively coordinate personalised care and support planning for the most vulnerable people in the community, including the frail/elderly and those living with other long-term health conditions.

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, sign-posting and directing patients to booking the most appropriate appointment, patient registration, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Main duties of the job

You will work as part of a multidisciplinary team to:

  • Work to support the personal care requirements for an identified cohort of patients, using available decision support aids.
  • Support the practice in improving overall patient care through promotion of services available to them locally within the PCN and the wider health system
  • Support the practice in identifying appropriate patient cohorts for targeted intervention
  • Liaise with other key stakeholders as needed for the collective benefit of the patient including but not limited to GPs, nurses, pharmacists and other support staff from within the PCN practices or from other provider organisations.
  • Assist patients and carers in managing their own needs, answering their queries and supporting them to address their needs.
  • Communicate effectively and sensitively using language appropriate to the patient and their carer and their level of understanding.
  • Provide accurate, impartial information, support and guidance to patients and their carers to enable them to make choices about their care.
  • Provide coordination and navigation for patients and their carers across health and social care services, where appropriate linking with social prescribers and other patient link workers in the PCN.
  • Work with practices to support delivery of any national and local targets with regard to the GP contract

About us

Modbury Health Centre is located in a beautiful small market town with a thriving community centrally located in the heart of the South Devon countryside.

We are a small but supportive, friendly, and hardworking team who care about the people in the community we serve. We know the work can be challenging, supporting people when they may need it the most, so we endeavour to support and help each other. We all find serving the community and getting to know individuals, caring, and making a difference to their health and life is very rewarding.

Working at our health centre is a great life experience, an opportunity to learn about medicine, health and wellbeing in the broadest possible sense. The Modbury Health Centre Team members have a sense of accomplishment for doing valuable work here.

Details

Date posted

28 October 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4829-24-0003

Job locations

Poundwell Meadow

Modbury

PL21 0QL


Job description

Job responsibilities

Act as a central point of contact to ensure that patients receive the best possible care, and the person is supported to achieve the outcomes that are important to them. This is achieved by bringing together all the information about a persons identified care and support needs and exploring options to meet these within a single personalised care and support plan, based on what matters to the person.

To support people in preparing for or following-up clinical conversations they have with primary care professionals to enable them to be actively involved in managing their care and supported to make choices that are right for them. You will use knowledge of health and social services available in the locality, including those offered by the community and voluntary sector, to link people up with these and help them overcome any barriers they might encounter. The aim is to help people improve their quality of life and avoid unplanned hospital admissions.

The following are the core responsibilities. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Process incoming and outgoing mail:

Sorting all clinical post and prioritising for the GP in terms of actions.

Signposting some post to others such as clinical pharmacist etc.

Extracting all information from clinical letters that needs coding and adding to notes

Arranging appointments, referrals, tests and follow up appointments of patients

g. Initiating contact with and responding to, requests from patients, team members and external agencies

g. Process referrals to external agencies such as secondary care using the electronic referral system (ERS)

h. Refer patients to a pharmacist using the CPCS procedure

j. Process all DNA letters in accordance with current policy

k. Action GP2GP tasks

l. Read code data on clinical system

o. Data entry of new and temporary registrations and relevant patient information as required

p. Input data into the patients healthcare records as necessary

q. Scanning of patient related documentation and attaching scanned documents to patients healthcare records

s. Manage all queries (including administrative queries) as necessary in an efficient manner

t. Carry out system searches as requested

u. Maintain a clean, tidy, effective working area at all times

w. Support all clinical staff with general tasks as requested

x. Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)

y. Participation in an annual individual performance review, including taking responsibility for & maintaining a record of own personal and/or professional development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

z. Be aware of own professional boundaries and what to do when you have reached them

Job description

Job responsibilities

Act as a central point of contact to ensure that patients receive the best possible care, and the person is supported to achieve the outcomes that are important to them. This is achieved by bringing together all the information about a persons identified care and support needs and exploring options to meet these within a single personalised care and support plan, based on what matters to the person.

To support people in preparing for or following-up clinical conversations they have with primary care professionals to enable them to be actively involved in managing their care and supported to make choices that are right for them. You will use knowledge of health and social services available in the locality, including those offered by the community and voluntary sector, to link people up with these and help them overcome any barriers they might encounter. The aim is to help people improve their quality of life and avoid unplanned hospital admissions.

The following are the core responsibilities. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Process incoming and outgoing mail:

Sorting all clinical post and prioritising for the GP in terms of actions.

Signposting some post to others such as clinical pharmacist etc.

Extracting all information from clinical letters that needs coding and adding to notes

Arranging appointments, referrals, tests and follow up appointments of patients

g. Initiating contact with and responding to, requests from patients, team members and external agencies

g. Process referrals to external agencies such as secondary care using the electronic referral system (ERS)

h. Refer patients to a pharmacist using the CPCS procedure

j. Process all DNA letters in accordance with current policy

k. Action GP2GP tasks

l. Read code data on clinical system

o. Data entry of new and temporary registrations and relevant patient information as required

p. Input data into the patients healthcare records as necessary

q. Scanning of patient related documentation and attaching scanned documents to patients healthcare records

s. Manage all queries (including administrative queries) as necessary in an efficient manner

t. Carry out system searches as requested

u. Maintain a clean, tidy, effective working area at all times

w. Support all clinical staff with general tasks as requested

x. Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)

y. Participation in an annual individual performance review, including taking responsibility for & maintaining a record of own personal and/or professional development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

z. Be aware of own professional boundaries and what to do when you have reached them

Person Specification

Knowledge and skills

Essential

  • Excellent written and oral communication skills.
  • Strong IT skills (competent in office and outlook)
  • Clear polite telephone manner.
  • Ability to work as a team member or autonomously.
  • Good inter-personal skills.
  • Polite and confident.
  • Flexible and cooperative.
  • Motivated.
  • Forward thinker.
  • High levels of integrity and loyalty.
  • Sensitive and empathetic in distressing situations.
  • Ability to work under pressure.

Experience

Essential

  • Experience of working in a GP practice/Primary Care

Qualifications

Essential

  • GCSE grade C or above in English and Maths.
Person Specification

Knowledge and skills

Essential

  • Excellent written and oral communication skills.
  • Strong IT skills (competent in office and outlook)
  • Clear polite telephone manner.
  • Ability to work as a team member or autonomously.
  • Good inter-personal skills.
  • Polite and confident.
  • Flexible and cooperative.
  • Motivated.
  • Forward thinker.
  • High levels of integrity and loyalty.
  • Sensitive and empathetic in distressing situations.
  • Ability to work under pressure.

Experience

Essential

  • Experience of working in a GP practice/Primary Care

Qualifications

Essential

  • GCSE grade C or above in English and Maths.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Modbury Health Centre

Address

Poundwell Meadow

Modbury

PL21 0QL


Employer's website

https://www.modburyhealthcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Modbury Health Centre

Address

Poundwell Meadow

Modbury

PL21 0QL


Employer's website

https://www.modburyhealthcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operations Manager

Debbie Rigler

debbie.rigler@nhs.net

01548830666

Details

Date posted

28 October 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4829-24-0003

Job locations

Poundwell Meadow

Modbury

PL21 0QL


Supporting documents

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