Job summary
The Village Medical Centre
We are a busy GP Training
Practice in the heart of Wallasey Village. We are looking to recruit a
Reception/Administrator with General Practice experience. You must have
excellent communication, organisational and computer skills. If you are highly
motivated and committed to delivering excellent standards of patient care then
we would love to hear from you.
Main duties of the job
Candidates must have excellent verbal and written
communications skills, a polite telephone manner and good IT skills. Experience
of working in General Practice is preferred. The role requires a flexible
approach to working to provide additional cover when required.
The purpose of this role is to deliver a high level of
customer care to patients. The receptionists are front-line and should promote
a professional and friendly image to patients and visitors at all times. They
also provide an essential support function to the clinical and management
teams.
You will work in a multi-disciplinary team, and be prepared
to be front facing as well as dealing with enquiries via telephone. The scope
of the role is wide ranging. You will be supported by an experienced Reception Team
Manager.
About us
Our friendly team consists of 5 Partners 2 Salaried GPs, 2
Registrars, 2 Practice Nurses, 1 HCA and is supported by a team of
Reception/Administrators.
Job description
Job responsibilities
Receptionist/Administrator Job Description Responsibilities
- Greet patients and visitors to the practice
- Actively signpost and care navigate patients to appropriate services
- Answer calls in a timely, professional and courteous manner
- Book, amend and cancel appointments for all clinicians
- Deal with tasks from clinicians, management and external organisations
- Administer new registrations, update patient details
- Process repeat prescriptions and ensure timely actions
- Deal with clinical correspondence and scanning Advise patients of processes and relevant charges for non-NHS services
- Manage the patient flow within the waiting area and kept neat and tidy at all times
- Re-stocking of clinicians rooms with stationary
- Open up and close down the building ensuring all security guidelines are followed
- Attend and engage in meetings and training
- Work flexibly, providing cover as and when necessary to ensure the smooth running of the practice and delivery of excellent patient care
- Work within the legislative requirements, practice policies, procedures and protocols at all times.
- This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.
Job description
Job responsibilities
Receptionist/Administrator Job Description Responsibilities
- Greet patients and visitors to the practice
- Actively signpost and care navigate patients to appropriate services
- Answer calls in a timely, professional and courteous manner
- Book, amend and cancel appointments for all clinicians
- Deal with tasks from clinicians, management and external organisations
- Administer new registrations, update patient details
- Process repeat prescriptions and ensure timely actions
- Deal with clinical correspondence and scanning Advise patients of processes and relevant charges for non-NHS services
- Manage the patient flow within the waiting area and kept neat and tidy at all times
- Re-stocking of clinicians rooms with stationary
- Open up and close down the building ensuring all security guidelines are followed
- Attend and engage in meetings and training
- Work flexibly, providing cover as and when necessary to ensure the smooth running of the practice and delivery of excellent patient care
- Work within the legislative requirements, practice policies, procedures and protocols at all times.
- This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
Experience
Essential
- Experience of working with customers/patients in a fast paced environment.
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
Knowledge and skills
Essential
- Good interpersonal and communication skills
Desirable
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
Experience
Essential
- Experience of working with customers/patients in a fast paced environment.
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
Knowledge and skills
Essential
- Good interpersonal and communication skills
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.