Job summary
We are a busy GP Training Practice in the heart of Wallasey
Village. We are looking to recruit a Reception/Administrator with General
Practice experience. You must have excellent communication, organisational and
computer skills. If you are highly motivated and committed to delivering
excellent standards of patient care, then we would love to hear from you.
Main duties of the job
Candidates must have excellent verbal and written
communications skills, a polite telephone manner and good IT skills. Experience
of working in General Practice is preferred. The role requires a team player, with a flexible
approach to working, and a willingness to provide additional cover when required.
About us
The Village Medical Centre is a vibrant and welcoming practice situated in Wallasey.
Our doctors and nurses are highly experienced and dedicated to providing the best possible care to our patients.
Our administrative team is known for its high morale and supportive atmosphere, making it a great place to work. We pride ourselves on delivering high-quality healthcare services and maintaining a friendly and efficient environment. As part of our team, youll be joining a group of dedicated professionals who are passionate about patient care and teamwork. We offer a range of services including general medical consultations, chronic disease management, and minor surgery, ensuring a dynamic and fulfilling work experience.
Job description
Job responsibilities
- Greet patients and visitors to the practice
- Actively signpost and care navigate patients to appropriate services
- Answer calls in a timely, professional and courteous manner
- Book, amend and cancel appointments for all clinicians
- Deal with tasks from clinicians, management and external organisations
- Administer new registrations, update patient details
- Process repeat prescriptions and ensure timely actions
- Deal with clinical correspondence and scanning Advise patients of processes and relevant charges for non-NHS services
- Manage the patient flow within the waiting area and kept neat and tidy at all times
- Re-stocking of clinicians rooms with stationary
- Open up and close down the building ensuring all security guidelines are followed
- Attend and engage in meetings and training
- Work flexibly, providing cover as and when necessary to ensure the smooth running of the practice and delivery of excellent patient care
- Work within the legislative requirements, practice policies, procedures and protocols at all times.
- This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.
Job description
Job responsibilities
- Greet patients and visitors to the practice
- Actively signpost and care navigate patients to appropriate services
- Answer calls in a timely, professional and courteous manner
- Book, amend and cancel appointments for all clinicians
- Deal with tasks from clinicians, management and external organisations
- Administer new registrations, update patient details
- Process repeat prescriptions and ensure timely actions
- Deal with clinical correspondence and scanning Advise patients of processes and relevant charges for non-NHS services
- Manage the patient flow within the waiting area and kept neat and tidy at all times
- Re-stocking of clinicians rooms with stationary
- Open up and close down the building ensuring all security guidelines are followed
- Attend and engage in meetings and training
- Work flexibly, providing cover as and when necessary to ensure the smooth running of the practice and delivery of excellent patient care
- Work within the legislative requirements, practice policies, procedures and protocols at all times.
- This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.
Person Specification
Qualifications
Essential
- A demonstrable commitment to professional development.
- Experience of working in a public reception environment/GP surgery.
- Experience of telephone switchboard operation.
- Microsoft Office software and ease with IT
- Knowledge/Skills: Good numeracy skills
- Excellent communication skills
- Qualities/Attributes: An understanding, acceptance and adherence to the need for strict confidentiality. An ability to use own judgement, resourcefulness and common sense.
- Ability to work without direct supervision and determine own workload priorities.
- Ability to work as part of an integrated multi-skilled team.
- Pleasant and articulate
- Able to work under pressure
- Able to work in a changing environment
- Able to use own initiative
- Flexibility
Desirable
- Experience of EMIS clinical system
- Experience of working in primary care
Person Specification
Qualifications
Essential
- A demonstrable commitment to professional development.
- Experience of working in a public reception environment/GP surgery.
- Experience of telephone switchboard operation.
- Microsoft Office software and ease with IT
- Knowledge/Skills: Good numeracy skills
- Excellent communication skills
- Qualities/Attributes: An understanding, acceptance and adherence to the need for strict confidentiality. An ability to use own judgement, resourcefulness and common sense.
- Ability to work without direct supervision and determine own workload priorities.
- Ability to work as part of an integrated multi-skilled team.
- Pleasant and articulate
- Able to work under pressure
- Able to work in a changing environment
- Able to use own initiative
- Flexibility
Desirable
- Experience of EMIS clinical system
- Experience of working in primary care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.