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The Oaks Medical Centre

Medical Receptionist

The closing date is 06 March 2026

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Job summary

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Main duties of the job

Reception:

  • Answering telephone calls and dealing with face to face enquiries.
  • Politely greeting patients and visitors to the surgery.
  • Scheduling appointments for patients.
  • Checking patients in.
  • Dealing with all requests in an efficient and courteous manner.
  • Explaining the practice procedures to new patients.
  • Accurately collecting information and personal details about patients.
  • Updating the surgeries computer system with appointments and personal details.
  • Receiving urine and blood samples and sending them off to hospital laboratories.
  • Maintaining a clean reception and waiting area to show a professional image.

Other Tasks:

  • Keeping the reception area and waiting area, notice boards and leaflet dispensers tidy and free from obstructions and clutter
  • Any other tasks allocated by managers

About us

At The Oaks Medical Centre we have over 60 members of staff which include GP's, Nurses, Paramedics, Physicians Associates, Management Team, Receptionists, Prescribers, Data and Admin team and Secretary team.

We are also part of KEN PCN, meaning we also have PCN staff working here such as, physician associates, care coordinators etc.

We follow the 4 values at The Oaks: Caring, Accountable, Supporting and Honest, along with following our Mission and Vision statements.

Mission Statement: To strengthen the health of our community by providing accessible, compassionate and quality healthcare.

Vision Statement: To be the healthcare organisation of choice for our patients, delivering exceptional care through innovative partnerships resulting in healthier communities.

Details

Date posted

20 February 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A4814-26-0000

Job locations

199 Shady Lane

Birmingham

B44 9ER


Chester Road Doctors Surgery

119 Chester Road

Streetly

Sutton Coldfield

West Midlands

B742HE


Job description

Job responsibilities

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, and monthly one to ones.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

Job description

Job responsibilities

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, and monthly one to ones.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

Person Specification

Experience

Essential

  • Excellent communication skills
  • Excellent IT Skills
  • Customer service experience

Desirable

  • Systemone knowledge
  • Previous GP reception experience

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Desirable

  • 2nd Language
Person Specification

Experience

Essential

  • Excellent communication skills
  • Excellent IT Skills
  • Customer service experience

Desirable

  • Systemone knowledge
  • Previous GP reception experience

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Desirable

  • 2nd Language

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Oaks Medical Centre

Address

199 Shady Lane

Birmingham

B44 9ER


Employer's website

https://theoaksmedical.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Oaks Medical Centre

Address

199 Shady Lane

Birmingham

B44 9ER


Employer's website

https://theoaksmedical.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Rachel Dudley and Libby Hood

theoaks.medical@nhs.net

01213892222

Details

Date posted

20 February 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A4814-26-0000

Job locations

199 Shady Lane

Birmingham

B44 9ER


Chester Road Doctors Surgery

119 Chester Road

Streetly

Sutton Coldfield

West Midlands

B742HE


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