The Oaks Medical Centre

Medical Receptionist and Administrator

The closing date is 25 June 2025

Job summary

As a GP Surgery Receptionist, you will be the first point of contact for our patients. You will be responsible for providing a professional, efficient, and courteous reception service, both in person and over the phone, while ensuring patient confidentiality at all times.

Main duties of the job

  • Greet and assist patients and visitors in a friendly and helpful manner.
  • Answer and manage incoming calls, directing them appropriately.
  • Schedule and manage patient appointments using our electronic booking system which is Emis
  • Handle patient enquiries and provide information about services.
  • Process patient registrations and maintain accurate records.
  • Ensure the waiting area is welcoming and tidy.
  • Assist with administrative tasks such as filing, scanning, and data entry.
  • Coordinate with medical staff and other team members to ensure smooth operations.

About us

This job role is for Blackwood Health Centre.

We are a small but busy and friendly GP surgery located in Streetly, committed to providing exceptional care to our community. We are currently looking for a dedicated and organised receptionist to join our team and play a crucial role in ensuring the smooth running of our practice

Details

Date posted

15 June 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Fixed term

Duration

1 years

Working pattern

Full-time, Part-time, Flexible working

Reference number

A4814-25-0013

Job locations

199 Shady Lane

Birmingham

B44 9ER


Blackwood Health Centre

Blackwood Road

Sutton Coldfield

West Midlands

B74 3PL


Chester Road Doctors Surgery

119 Chester Road

Streetly

Sutton Coldfield

West Midlands

B74 2HE


Job description

Job responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job description

Job responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Person Specification

Experience

Essential

  • Excellent communication skills/Customer service experience
  • Excellent IT Skills

Desirable

  • EMIS knowledge
  • Previous GP reception experience

Qualifications

Essential

  • GCSE grade A to C in English and Maths
Person Specification

Experience

Essential

  • Excellent communication skills/Customer service experience
  • Excellent IT Skills

Desirable

  • EMIS knowledge
  • Previous GP reception experience

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Oaks Medical Centre

Address

199 Shady Lane

Birmingham

B44 9ER


Employer's website

https://theoaksmedical.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Oaks Medical Centre

Address

199 Shady Lane

Birmingham

B44 9ER


Employer's website

https://theoaksmedical.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Libby Hood

libby.hood@nhs.net

01213892222

Details

Date posted

15 June 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Fixed term

Duration

1 years

Working pattern

Full-time, Part-time, Flexible working

Reference number

A4814-25-0013

Job locations

199 Shady Lane

Birmingham

B44 9ER


Blackwood Health Centre

Blackwood Road

Sutton Coldfield

West Midlands

B74 3PL


Chester Road Doctors Surgery

119 Chester Road

Streetly

Sutton Coldfield

West Midlands

B74 2HE


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