Medical Secretary

Job description

Job responsibilities

• Provide comprehensive secretarial support to the clinical team, including typing and processing of referrals, reports, and correspondence.
• Manage incoming and outgoing communications efficiently, including hospital letters, emails, and telephone calls.
• Liaise with hospitals, community services, and patients to ensure timely information flow.
• Maintain accurate and confidential patient records in line with practice and NHS policies.
• Assist with workflow management and support the administrative team when required.
• Involvement in the Monthly MDT taking minutes and sending invites.

Person Specification

Experience

Essential

• Good general education GCSE English and Maths or equivalent
• Evidence of continued professional development relevant to the role
• Previous experience working in a Primary Care or GP Practice setting
• Proven experience in a medical secretarial or administrative role
• Experience managing referrals, correspondence, and medical documentation
• Experience using NHS systems such as SystmOne and eRS
• Strong understanding of medical terminology
• Excellent administrative, organisational, and time management skills
• High level of accuracy and attention to detail
• Proficient in Microsoft Office Word, Outlook, Excel
• Knowledge of confidentiality, data protection, and NHS policies
• Ability to prioritise workload effectively and meet deadlines
• Excellent written and verbal communication skills
• Professional and courteous manner when dealing with patients, clinicians, and external partners
• Ability to work both independently and collaboratively within a team
• Strong interpersonal skills and a positive attitude
• Reliable, flexible, and adaptable
• Demonstrates initiative and problem-solving ability
• Commitment to providing a high standard of service
• Respectful of confidentiality and professional boundaries
• Eligible to work in the UK
• Ability to work 15 hours per week across agreed days/times

Desirable

• AMSPAR Medical Secretary qualification or equivalent
• NVQ Level 3 in Business Administration or similar
• Experience of working in a multi-disciplinary healthcare team
• Experience in minute-taking for meetings such as MDTs
• Understanding of current NHS referral and workflow processes
• Knowledge of local healthcare services and pathways
• Experience of liaising with hospitals and community health teams
• Willingness to contribute to service improvement and team development
• Availability for occasional additional hours to support team cover

Knowledge and skills

Essential

• Ability to provide quality care
• Good interpersonal and communication skills

Desirable

• Basic IT skills

Qualifications

Essential

• Secretarial qualification/equivalent skills
• English/Maths GCSE

Desirable

• CLAiT 2/3 or equivalent qualification
• ECDL

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nova Scotia Medical Centre

Address

22a Leeds Road

Allerton Bywater

Castleford

WF10 2DP

Employer's website

https://www.novascotiamedicalcentre.nhs.uk/ (Opens in a new tab)