Clement Road Medical Centre

Practice Manager

This job is now closed

Job summary

We are looking for an experienced and enthusiastic Manager for at least 30 hours per week to support our GP Partners and Practice Team. Ideally with experience in a healthcare setting, good HR and project management experience together with excellent communication skills and interest in quality improvement. You will need to be able to work under pressure and be able to cope with the sometimes challenging situations that the role of Practice Manager faces.

Main duties of the job

Provide leadership and management skills to enable the Practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment. To manage and co-ordinate all aspects of practice functionality, motivating and managing staff and optimising efficiency. With an eye for continuous Quality Improvement and through innovative ways of working, lead the team in promoting Equality, Diversity & Inclusion, Safety, Health, Environment and Fire, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and ensure the practice complies with CQC regulations.

About us

We are a very friendly team based in Halesowen who serve 5800 patients. Our team include 3 GP partners, 2 salaried GPs, practice nurse and HCA.

Our administration and reception team are excellent, reliable and hardworking and will provide you with great support.

We are an active participant part of the Halesowen PCN and also host a range of additional healthcare professionals including paramedic practitioners, first contact mental health practitioner, first contact musculoskeletal practitioner, GP assistants and a phlebotomist.

We will offer a competitive salary and a work life balance. On a daily basis this role would include overseeing the operations of the practice, staff management, assisting in performance management of the practice against key objectives and data management. As an innovative practice we are always open to new ways of working. If you feel you can contribute to our performance, we would like to hear from you. To apply please send your current, up to date CV with a covering letter.

Date posted

12 June 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A4787-24-0003

Job locations

4A Clement Road

Halesowen

B62 9LR

Job description

Job responsibilities

Job Responsibilities:

Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities

Functional and Direct line management of all clinical and administrative staff

Managing the recruitment and retention of staff; develop, implement and embed an effective succession plan

Establishing, reviewing and regularly updating Job Descriptions and Person Specifications, ensuring all staff are legally and gainfully employed

Developing, implementing and embedding an effective staff appraisal process

Implementing effective systems for the resolution of disciplinary and grievance issues

Maintaining an effective overview of HR legislation

Maintain standards as per CQC guidance

Managing contracts for services i.e. cleaning, gardening, window cleaning etc.

Ensuring the practice has appropriate insurance cover

Developing, implementing and embedding an efficient business resilience plan (BRP)

Coordinating the reviewing and updating of all practice policies and procedures

Leading change and continuous improvement initiatives; coordinating all projects within the practice

Co-ordinating and leading the compilation of practice reports and the practice development plan (PDP)

Managing the procurement of practice equipment, supplies and services

Adopting a strategic approach to the management of all patient services matters

Developing, implementing and embedding an effective communication strategy (internal and external)

Ensuring the practice maintains compliance with its NHS contractual obligations

Actively encouraging and promoting the use of patient online services

Liaising at external meetings as required

Marketing the practice appropriately

Supporting the management of the Patient Participation Group

Supporting the management of all complaints

The management of the premises, including health and safety aspects such as risk assessments and mandatory training

Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

In addition to the primary responsibilities, the practice manager may be requested to:

Act as the primary point of contact for NHS(E),HB, HIW, community services, suppliers and other external stakeholder

physical and financial resources

The Practice Manager will ensure that the practices physical and financial resources are managed and maintained for maximum effectiveness including maximising the practices financial resources. This will include:

Ensuring financial risks are recognised and that appropriate action is taken.

Monitoring expenditure and identifying significant deviations from plan.

Planning and monitoring income and cash flow to ensure that income is maximised and that funds are available as required

Maximising the practices income from the General Medical Services (or other) Contract, monitoring performance against planned outcomes and taking appropriate action to correct deviations. This will include ensuring all claims are submitted in good time and payment received.

Planning and management of QOF workload, delegation of areas of responsibility/duties to staff and doctor teams, monitoring progress and monthly reporting to Partners and ensuring plans are carried out and corrective action taken to maximise achievement.

Ensuring that the practices allocation of NHS resources is fair and equitable at a local level.

Maintaining an effective liaison with the accountant, overseeing practice accounts, ensuring year-end figures are presented, book keeping.

Payroll is currently outsourced

Presenting financial plans, monitoring information and reports to the partnership as required.

Ensuring all financial records (practice accounts, bank accounts, payroll, superannuation, PAYE, NI etc) are up to date and accurate

Ensuring all prescription reimbursements/financial returns/submissions are accurate and submitted on time (HMRC, superannuation, CCG/CQRS/NHS England)

Ensuring accounts data is submitted in good time to accountants for preparation of annual accounts, liaison with accountants.

Ensuring that resources are used efficiently and effectively by the whole team.

Identifying problems with resources including premises and facilities and taking appropriate action.

Controlling and storing resources according to requirements and specifications.

Ensuring the maintenance of records of asset use and maintenance

Ensuring that effective safeguards are in place to prevent fraud

Manage income and expenditure systems (banking, petty cash, invoicing etc).

Maintaining an effective liaison with the accountant, overseeing practice accounts, ensuring year-end figures are presented