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Clement Road Medical Centre

Receptionist/Administrator

Information:

This job is now closed

Job summary

Working along side a dedicated and committed team of receptionists to provide front of house reception and administration duties to a diverse ethnicity of patients.

Main duties of the job

Main Duties are Call answering and dealing face to face with Patients, making appointments and printing Prescriptions. Filing and other aspects of patient care as required by the business.

Starting Working Hours: Because our surgery is open from 8am it is essential that a potential candidate will be definitely able to come at 8am to start reception work.

Working Days to be covered: Thursday and Friday.

Total Working Hours per Week: 20 hours

About us

A 2 partner GP practice covering a diverse selection of patients, 2 Practice Nurses and salaried GP's. We have 5 reception staff along with administration staff all working together as a team to cover the needs of our patients. Here you will not only be part of a team you will be a member of the family, all staff are treated fairly and equally. All staff are long serving which I feel speaks for itself.

Details

Date posted

29 September 2023

Pay scheme

Other

Salary

Depending on experience Negotiable depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4787-23-0002

Job locations

4A Clement Road

Halesowen

B62 9LR


Job description

Job responsibilities

Open premises (making sure door grill is open at rear of premises and locks undone on front fire door) Check heating, ventilation 10 minutes before the start of surgery Making computerised appointments for Doctors and Nurse Receiving and directing patients on arrival Taking prescription requests (over the phone requests for housebound only) Answering general enquiries, and explaining surgery procedures. Setting out letters, repeat prescriptions for checking/signing by Doctors before collection Printing repeat prescriptions on computer Filing and extracting patient records in date order and any other document relating to them, which includes filing records of new patients received from Health Authority (making sure they are tagged by receptionist and summarised first). Also extracting records of withdrawals from list to be sent back to Health Authority. Ensuring that an adequate supply of stationary is available in the consulting rooms and reception area Receiving and recording requests for home visits on the Doctors computer list. Receiving and acting on messages received Ensuring that the reception area is left tidy and ready for use by incoming colleagues and that information regarding any unresolved or urgent matters is passed. Updating computer by adding read code information from hospital letters information received from patients re change of address, telephone No. etc Register and Deduct patients via GP Links Arrange for District Nurse to visit patients

Job description

Job responsibilities

Open premises (making sure door grill is open at rear of premises and locks undone on front fire door) Check heating, ventilation 10 minutes before the start of surgery Making computerised appointments for Doctors and Nurse Receiving and directing patients on arrival Taking prescription requests (over the phone requests for housebound only) Answering general enquiries, and explaining surgery procedures. Setting out letters, repeat prescriptions for checking/signing by Doctors before collection Printing repeat prescriptions on computer Filing and extracting patient records in date order and any other document relating to them, which includes filing records of new patients received from Health Authority (making sure they are tagged by receptionist and summarised first). Also extracting records of withdrawals from list to be sent back to Health Authority. Ensuring that an adequate supply of stationary is available in the consulting rooms and reception area Receiving and recording requests for home visits on the Doctors computer list. Receiving and acting on messages received Ensuring that the reception area is left tidy and ready for use by incoming colleagues and that information regarding any unresolved or urgent matters is passed. Updating computer by adding read code information from hospital letters information received from patients re change of address, telephone No. etc Register and Deduct patients via GP Links Arrange for District Nurse to visit patients

Person Specification

a working knowledge of EMIS is necessary for this job role

Essential

  • Communication skills, empathy and the ability to liaise with patients from all backgrounds. A good telephone manner and ability to handle and diffuse conflict

Desirable

  • Good knowledge of Emis Web clinical system, IT Skills, communication skills.
Person Specification

a working knowledge of EMIS is necessary for this job role

Essential

  • Communication skills, empathy and the ability to liaise with patients from all backgrounds. A good telephone manner and ability to handle and diffuse conflict

Desirable

  • Good knowledge of Emis Web clinical system, IT Skills, communication skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Clement Road Medical Centre

Address

4A Clement Road

Halesowen

B62 9LR


Employer's website

https://www.clementroadsurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Clement Road Medical Centre

Address

4A Clement Road

Halesowen

B62 9LR


Employer's website

https://www.clementroadsurgery.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Marta Kaszynska

Marta.Kaszynska1@nhs.net

07709588463

Details

Date posted

29 September 2023

Pay scheme

Other

Salary

Depending on experience Negotiable depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4787-23-0002

Job locations

4A Clement Road

Halesowen

B62 9LR


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