Receptionist/Care Coordinator

Job summary

Shah Zaman Surgery is seeking an experienced and organised Care Coordinator to join our team. This part-time role offers 20hours per week, spread across 3 days, with a salary dependent on experience.

As the lead for all patient recalls, you will play a central role in ensuring patients receive timely, coordinated care, supporting delivery against QOF and the Universal Offer. We are looking for someone with experience in primary care, including managing chronic disease recalls, who is proactive, detail-focused, and committed to improving patient outcomes.

You will also contribute to safeguarding, Gold Standards Framework (GSF) work, provide administrative support to the Practice Manager, and may assist reception with tasks or patient calls when needed, as well as carry out other duties depending on the needs of the practice.

Please note: This post may close earlier than the advertised closing date once a sufficient number of applications have been received.

Main duties of the job

Patient Recalls (Lead Role)

• Take full responsibility for all patient recall systems.

• Manage and monitor recall lists in line with QOF and Universal Offer targets.

• Proactively contact patients, schedule appointments, and ensure follow-up.

• Work with clinicians to ensure reviews, including chronic disease checks, are completed on time.

Safeguarding

• Support safeguarding processes in collaboration with the Safeguarding Lead.

• Organise safeguarding meetings, prepare agendas, and take accurate minutes.

• Maintain and update the safeguarding register.

• Escalate concerns in line with policy and statutory guidance.

Gold Standards Framework (GSF)

• Coordinate GSF meetings and maintain accurate records.

• Update and manage GSF registers.

• Support communication between clinicians, patients, and families as required.

Practice & Administrative Support

• Provide administrative support to the Practice Manager.

• Assist with data quality, audits, and reporting linked to QOF and the Universal Offer.

• Support service improvement projects as directed.

Patient Support & Communication

• Act as a key contact for patients regarding recalls and care coordination.

• Help patients navigate health and social care services.

• Ensure patients understand care plans and have access to self-care information.

• Communicate clearly, respectfully, and inclusively with patients and carers.

About us

Shah Zaman Surgery is a long-standing, patient-focused GP practice based in Castle Vale, serving a diverse and dynamic community. We are part of the North Birmingham PCN, committed to delivering high-quality, accessible care to improve local health outcomes.

Our team is collaborative, supportive, and positive, valuing open communication, mutual respect, and shared responsibility. Professional development is encouraged, offering opportunities to expand skills and grow within the role.

By joining Shah Zaman Surgery, you will be part of a welcoming and inclusive workplace where your contribution directly benefits patients. We pride ourselves on integrated working and delivering services that are safe, effective, and responsive to community needs.