Job summary
We are seeking an experienced and organised Care Coordinator to join North Birmingham Primary Care Network (PCN), working solely at Shah Zaman Surgery. This part-time role offers 16 hours per week across 3 days. As the lead for all patient recalls, you will play a central role in ensuring patients receive timely and coordinated care, supporting delivery against QOF and the Universal Offer. Experience of using SystemOne is essential, alongside an understanding of recall processes in primary care.
This is an exciting opportunity for someone who is proactive, detail-focused, and committed to improving patient outcomes. You will also contribute to safeguarding, Gold Standards Framework (GSF) work, and provide valuable support to the Practice Manager. Joining our team means playing a key role in strengthening the link between patients, clinicians, and wider services, making a real difference to the health of our local community.
Main duties of the job
The Care Coordinator will act as the lead for all patient recalls at Shah Zaman Surgery, ensuring that QOF and Universal Offer requirements are met. This will involve proactive management of recall lists, scheduling, and follow-up to support patients in accessing appropriate care in a timely way.
In addition, the post holder will support safeguarding processes, including organising meetings, taking accurate minutes, maintaining the safeguarding register, and working closely with the Safeguarding Lead. They will also assist with GSF coordination and provide administrative support to the Practice Manager as required.
This role requires excellent organisational and communication skills, with the ability to liaise effectively with patients, clinicians, and wider healthcare professionals. By coordinating care pathways and ensuring clear communication, the Care Coordinator will contribute to the delivery of safe, high-quality, patient-centred services.
About us
Shah Zaman Surgery is a long-standing, patient-focused GP practice based in Castle Vale, serving a diverse and dynamic community. We are part of the North Birmingham PCN and are committed to delivering high-quality, accessible care to improve health outcomes locally.
Our practice team is collaborative, supportive, and committed to maintaining a positive working culture. We value open communication, mutual respect, and shared responsibility, ensuring all staff feel part of a cohesive team. Professional development is encouraged, with opportunities to expand skills and grow within the role.
By joining Shah Zaman Surgery, you will be part of a welcoming and inclusive workplace where your contribution will directly benefit patients. We pride ourselves on integrated working and delivering services that are safe, effective, and responsive to the needs of our community.
Job description
Job responsibilities
Job Description
Job Title: Care Coordinator
Employer: Shah Zaman Surgery (part of North Birmingham PCN)
Contract: NHS Network DES
Location: Shah Zaman Surgery, Castle Vale, Birmingham
Hours: 16 hours per week across 3 days
Reports to: Practice Manager
Salary: Competitive salary
Job Purpose
We are looking for an organised and motivated Care Coordinator to join Shah Zaman Surgery under the NHS Network DES. This is a key role at the heart of the practice, with responsibility for leading all patient recall processes. You will ensure patients are invited and supported to attend their reviews in line with QOF and the Universal Offer, making a direct impact on patient outcomes and quality of care.
In addition, you will support the practices safeguarding responsibilities, contribute to Gold Standards Framework (GSF) processes, and provide assistance to the Practice Manager. The role is non-clinical but requires excellent organisational skills, strong communication, and attention to detail. Experience of SystemOne is essential.
Key Responsibilities
Patient Recalls (Lead Role)
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Take full responsibility for the patient recall system within the practice.
-
Manage and monitor recall lists in line with QOF and Universal Offer targets.
-
Contact patients proactively, arrange appointments, and ensure follow-up.
-
Work with clinical staff to make sure reviews are completed on time.
Safeguarding
-
Support safeguarding processes in collaboration with the Safeguarding Lead.
-
Organise safeguarding meetings, prepare agendas, and take accurate minutes.
-
Maintain the safeguarding register and update records promptly.
-
Escalate concerns appropriately in line with policy and statutory guidance.
Gold Standards Framework (GSF)
-
Coordinate GSF meetings and maintain accurate records.
-
Update and manage GSF registers.
-
Support communication between clinicians, patients, and families as needed.
Practice & Administrative Support
-
Provide administrative support to the Practice Manager.
-
Assist with data quality, audits, and reporting linked to QOF and the Universal Offer.
-
Support service improvement projects as directed.
Patient Support & Communication
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Act as a key point of contact for patients around recalls and care coordination.
-
Help patients navigate health and social care services.
-
Ensure patients understand their care plans and have access to information to support self-care.
-
Communicate clearly, respectfully, and inclusively with patients and carers.
Person Specification
Essential
-
Experience working in a GP surgery or primary care setting.
-
Knowledge of SystemOne.
-
Understanding of QOF and Universal Offer.
-
Excellent organisational and administrative skills.
-
Strong written and verbal communication.
-
Ability to prioritise, multitask, and work independently.
-
Commitment to safeguarding, confidentiality, and patient-centred care.
Desirable
-
Previous experience in a Care Coordinator or similar role.
-
Experience supporting safeguarding or GSF processes.
-
Knowledge of NHS primary care structures and the PCN DES.
-
Experience contributing to audits and service improvement
Job description
Job responsibilities
Job Description
Job Title: Care Coordinator
Employer: Shah Zaman Surgery (part of North Birmingham PCN)
Contract: NHS Network DES
Location: Shah Zaman Surgery, Castle Vale, Birmingham
Hours: 16 hours per week across 3 days
Reports to: Practice Manager
Salary: Competitive salary
Job Purpose
We are looking for an organised and motivated Care Coordinator to join Shah Zaman Surgery under the NHS Network DES. This is a key role at the heart of the practice, with responsibility for leading all patient recall processes. You will ensure patients are invited and supported to attend their reviews in line with QOF and the Universal Offer, making a direct impact on patient outcomes and quality of care.
In addition, you will support the practices safeguarding responsibilities, contribute to Gold Standards Framework (GSF) processes, and provide assistance to the Practice Manager. The role is non-clinical but requires excellent organisational skills, strong communication, and attention to detail. Experience of SystemOne is essential.
Key Responsibilities
Patient Recalls (Lead Role)
-
Take full responsibility for the patient recall system within the practice.
-
Manage and monitor recall lists in line with QOF and Universal Offer targets.
-
Contact patients proactively, arrange appointments, and ensure follow-up.
-
Work with clinical staff to make sure reviews are completed on time.
Safeguarding
-
Support safeguarding processes in collaboration with the Safeguarding Lead.
-
Organise safeguarding meetings, prepare agendas, and take accurate minutes.
-
Maintain the safeguarding register and update records promptly.
-
Escalate concerns appropriately in line with policy and statutory guidance.
Gold Standards Framework (GSF)
-
Coordinate GSF meetings and maintain accurate records.
-
Update and manage GSF registers.
-
Support communication between clinicians, patients, and families as needed.
Practice & Administrative Support
-
Provide administrative support to the Practice Manager.
-
Assist with data quality, audits, and reporting linked to QOF and the Universal Offer.
-
Support service improvement projects as directed.
Patient Support & Communication
-
Act as a key point of contact for patients around recalls and care coordination.
-
Help patients navigate health and social care services.
-
Ensure patients understand their care plans and have access to information to support self-care.
-
Communicate clearly, respectfully, and inclusively with patients and carers.
Person Specification
Essential
-
Experience working in a GP surgery or primary care setting.
-
Knowledge of SystemOne.
-
Understanding of QOF and Universal Offer.
-
Excellent organisational and administrative skills.
-
Strong written and verbal communication.
-
Ability to prioritise, multitask, and work independently.
-
Commitment to safeguarding, confidentiality, and patient-centred care.
Desirable
-
Previous experience in a Care Coordinator or similar role.
-
Experience supporting safeguarding or GSF processes.
-
Knowledge of NHS primary care structures and the PCN DES.
-
Experience contributing to audits and service improvement
Person Specification
Experience
Essential
- Experience of working within a GP surgery or primary care setting
- Knowledge and practical use of SystemOne
- Understanding of QOF and the Universal Offer requirements
- Experience of managing or supporting patient recall processes
- Strong organisational and administrative skills
- Excellent written and verbal communication skills
- Ability to prioritise workload and manage competing deadlines
- Experience of dealing with vulnerable patients, with sensitivity and professionalism
- Awareness of and commitment to safeguarding principles
- Ability to work independently as well as part of a wider team
- High level of attention to detail and accuracy in record keeping
- Commitment to patient confidentiality and data protection
Person Specification
Experience
Essential
- Experience of working within a GP surgery or primary care setting
- Knowledge and practical use of SystemOne
- Understanding of QOF and the Universal Offer requirements
- Experience of managing or supporting patient recall processes
- Strong organisational and administrative skills
- Excellent written and verbal communication skills
- Ability to prioritise workload and manage competing deadlines
- Experience of dealing with vulnerable patients, with sensitivity and professionalism
- Awareness of and commitment to safeguarding principles
- Ability to work independently as well as part of a wider team
- High level of attention to detail and accuracy in record keeping
- Commitment to patient confidentiality and data protection
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.