HCA

Job description

Job responsibilities

JOB TITLE: Healthcare Assistant

QUALIFICATIONS: Ideally, NVQ level 3 in Primary Care or working towards this qualification, as recommended by the Royal College of Nursing (RCN) (Young 003). Some experience of working in a health care environment and involvement in the delivery of care.

REPORTS TO: Practice Nurses (clinically)

Practice Manager (Administratively

Job Summary

Working under the direct supervision of the Practice Nurses and strictly in accordance with specific practice guidelines and protocols, the Healthcare Assistant will assist the practice clinical team in the provision and delivery of prescribed programmes of patient care.

Duties and Responsibilities

New patient health checks

ECG recording

Phlebotomy

Routine blood pressures

Simple dressings

Chaperoning duties

Processing and management of laboratory samples requested by GPs/Practice Nurses

Vaccine/cold chain storage, monitoring and recording

Ensure that the drug refrigerators are at correct temperature on a daily basis and temperatures recorded.

Surgical equipment and vaccine re-stocking and stock rotation

Clearing and re-stocking consulting rooms

Preparing and maintaining environments and equipment before, during and after patient care interventions, including assisting GPs during the performance of minor operations

Assisting in the assessment and surveillance of patients health and well being

Undertaking specific clinical activities for named patients that have been delegated and taught specifically in relation to that individual

Helping to raise awareness of health and well being and how it can be promoted

Assisting with the collection and collation of data on needs related to health and well being

Carry out relevant clerical duties as required in relation to nursing services

Report all matters pertaining to patients care changes in condition/circumstances to a relevant member of the nursing or medical team as a matter of priority and ensure that a document record is kept.

Attend relevant meetings as required.

Home visits to patients as required by the surgery

Safeguarding

The post holder will undergo sufficient level safeguarding for both adult and children.

The post holder will undergo Deprivation of Liberty training

The post holder will undergo Mental Capacity Act training

The post holder will undergo both consent and chaperone training

The post holder will undergo Prevent training

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties in this Job Description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Competence

You are responsible for limiting your actions to those which you feel competent to undertake. If you have any doubts about your competence during the course of your duties you should immediately speak to the Practice Manager.

Health & Safety

The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practices Health & Safety policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified

Equality and Diversity

The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner that is welcoming to and of the individual is non-judgmental and respects their circumstances, feelings, priorities and rights.

Personal / Professional Development

The post holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and / or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Working effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication

The post holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise the needs of people for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services

The post holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Flexibility Statement

The content of the Job Description represents an outline of the post only and is therefore not a precise catalogue of duties and responsibilities. The Job Description is therefore intended to be flexible and is subject to review and amendment in the light of changing circumstances, following consultation with the post holder.

Person Specification

Qualifications

Essential

• NVQ Level 3 in Primary Care or working towards this qualification.

Desirable

• Qualified to NVQ Level 3

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Shah Zaman Surgery

Address

Castle Vale Primary Care Centre

70 Tangmere Drive

Birmingham

B35 7QX

Employer's website

https://www.szsurgery.co.uk (Opens in a new tab)