Digital & Transformation Lead

Job description

Job responsibilities

The postholder will work to understand current service models, identify challenges, agree priorities for improvement, and support the delivery of these improvements across the PCN.

Taking a data-driven approach, they will analyse available evidence to understand operational challenges, identify potential solutions, and track the impact of changes. They will effectively present and communicate data to practices and PCN staff at all levels, enhancing understanding of operational and clinical issues.

The postholder will lead the PCNs digital and transformation agenda, optimising clinical systems and infrastructure to improve access, efficiency, and patient outcomes across ten practices. They will use data sources such as RAIDR and QOF to identify health inequalities, streamline pathways, and support performance improvement.

Responsibilities include driving NHS App uptake, standardising communications, delivering digital training, exploring AI solutions, sharing learning from digital meetings, and ensuring alignment with ICB priorities.

The role will support a focus on data-informed decision-making, securing analytical resources as required, and developing appropriate data and information-sharing mechanisms across the PCN. They will use data to track and assess the impact of operational changes over time and identify trends to inform continuous improvement.

Using Project Portfolio Management (PPM) techniques, the postholder will focus on delivery of changes, analyse impacts, and provide feedback to staff on both positive and negative outcomes. They will advise on innovative opportunities and support practices to maximise benefits from digital and service innovation through sharing learning and best practice.

The postholder will analyse population health data to identify inequities and inform the development and delivery of an agreed PCN plan aimed at improving health outcomes and reducing disparities across the community. They will provide regular feedback to PCN leadership and member practices on the progress of initiatives, capacity for change, and emerging issues, ensuring plans are adapted in response to evidence and operational needs.

Person Specification

Qualifications

Essential

• GCSE Maths & English or equivalent
• Dealing with the Public
• Use of office equipment

Desirable

• Degree or equivalent level of knowledge through experience

Aptitude

Essential

• Able to use own initiative & work autonomously
• Able to work under pressure
• Able to work in a changing environment.
• Strong team player with a proactive, problem-solving approach

Attitude

Essential

• Care and respect for patients and their right to confidentiality.
• Punctual & reliable
• Positive, tolerant, empathetic team player
• Personal integrity and loyalty
• Flexibility to work outside of core office hours if required
• Own transport with willingness to travel across multiple sites

Skills

Essential

• Strong project management skills
• Excellent understanding of data management principles and the ability to leverage healthcare data for decision-making.
• Strategic thinker with the ability to develop and implement long-term digital strategies aligned with organisational goals.
• Excellent communication skills, both written and verbal, with the ability to articulate complex technical concepts to non-technical audiences.

Knowledge

Essential

• Previous experience in general practice or primary care
• Project management qualification (e.g. PRINCE2) or equivalent experience of managing projects
• Use of EMIS
• Microsoft Office: word, outlook, excel
• Experience supporting senior leaders and working with external partners
• Strong data handling and reporting skills
• Excellent interpersonal and communication skills

Desirable

• Awareness of principles of:
• GDPR / Data Protection
• Health & Safety At work
• Confidentiality
• Safeguarding

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Eden Primary Care Network

Address

Bridge Lane

Penrith

Cumbria

CA11 8HW

Employer's website

https://www.primarycarenorthcumbria.co.uk/about-us/primary-care-networks-pcns/eden (Opens in a new tab)