Job summary
Part-Time Receptionist
We are seeking a friendly, organised, and motivated Receptionist to join our busy GP practice team.
Working Hours:
27.5 hours per week Monday to Friday, 5 days per week - 1:00p.m. to 6:30p.m.
About the Role:
As the first point of contact for our patients, you will play a vital role in delivering a high standard of service and care. You will work closely with GPs and fellow reception staff in a supportive, team-based environment.
Our practice operates a GP triage system for all patient requests. As part of this, you will contribute to signposting patients to the most appropriate services, ensuring timely and effective care.
Main duties of the job
Key Responsibilities:
- Welcoming patients and handling enquiries in person, over the phone and online
- Managing appointments and patient requests efficiently
- Supporting the GP triage process by gathering relevant information
- Signposting patients to appropriate healthcare services
- Maintaining accurate patient records
- Working collaboratively with GPs and the wider practice team
About us
We are a busy and well-established GP practice located in Sunbury-on-Thames, serving approximately 19,300 patients. Our friendly and supportive multidisciplinary team includes doctors, nurses, paramedics, advanced nurse practitioners, pharmacists, pharmacy technicians, healthcare assistants, phlebotomists and an experienced administrative support team.
We are also a training practice, welcoming GP and nurse trainees, and we actively support work experience students, contributing to the development of future healthcare professionals.
We offer:-
- A supportive and friendly working environment
- The opportunity to make a real difference in patient care
- Training and development opportunities
- Access to the Blue Light Discount Card
- Employee Assistance Programme
If you are caring and reliable and enjoy working with people and thrive in a team setting, we would love to hear from you.
Job description
Job responsibilities
To provide a professional, efficient, and friendly reception service to patients and visitors, ensuring smooth day-to-day operations within the GP practice. The receptionist acts as the first point of contact for patients, both in person and over the phone.
Key Responsibilities
1. Patient Interaction
- Greet patients and visitors in a courteous and helpful manner
-
Handle patient enquiries in person, via telephone, and online systems
-
Book, amend, and cancel patient appointments
-
Ensure patient confidentiality is maintained at all times
2. Administrative Duties
- Maintain and update patient records accurately
-
Register new patients and process necessary documentation
-
Handle incoming and outgoing mail & emails
-
Scan, file, and manage medical documents
3. Telephone & Communication
-
Answer incoming calls promptly and direct appropriately
-
Relay messages to clinical staff
-
Provide basic information about services, procedures, and opening hours
4. IT & Systems
-
Use clinical systems (e.g., EMIS) to manage appointments and records
-
Input and retrieve patient data efficiently
6. General Duties
-
Maintain a clean and organised reception area
-
Support colleagues and assist with general office tasks
-
Follow health & safety and practice policies
- Carrying out lock up procedures
Job description
Job responsibilities
To provide a professional, efficient, and friendly reception service to patients and visitors, ensuring smooth day-to-day operations within the GP practice. The receptionist acts as the first point of contact for patients, both in person and over the phone.
Key Responsibilities
1. Patient Interaction
- Greet patients and visitors in a courteous and helpful manner
-
Handle patient enquiries in person, via telephone, and online systems
-
Book, amend, and cancel patient appointments
-
Ensure patient confidentiality is maintained at all times
2. Administrative Duties
- Maintain and update patient records accurately
-
Register new patients and process necessary documentation
-
Handle incoming and outgoing mail & emails
-
Scan, file, and manage medical documents
3. Telephone & Communication
-
Answer incoming calls promptly and direct appropriately
-
Relay messages to clinical staff
-
Provide basic information about services, procedures, and opening hours
4. IT & Systems
-
Use clinical systems (e.g., EMIS) to manage appointments and records
-
Input and retrieve patient data efficiently
6. General Duties
-
Maintain a clean and organised reception area
-
Support colleagues and assist with general office tasks
-
Follow health & safety and practice policies
- Carrying out lock up procedures
Person Specification
Qualifications
Essential
- Excellent written communication and interpersonal skills
- Strong organisational and multitasking abilities
- Basic IT skills (Microsoft Office, data entry)
- Ability to work under pressure in a busy environment
- Professional, calm, and empathetic manner
- Personal Attributes
- Friendly and approachable
- Discreet and trustworthy (confidentiality is critical)
- Team player with a proactive attitude
- Reliable and punctual
Desirable
- Previous experience in a healthcare or receptionist role
- Familiarity with GP clinical systems (e.g., EMIS, SystmOne)
- Knowledge of NHS procedures
Person Specification
Qualifications
Essential
- Excellent written communication and interpersonal skills
- Strong organisational and multitasking abilities
- Basic IT skills (Microsoft Office, data entry)
- Ability to work under pressure in a busy environment
- Professional, calm, and empathetic manner
- Personal Attributes
- Friendly and approachable
- Discreet and trustworthy (confidentiality is critical)
- Team player with a proactive attitude
- Reliable and punctual
Desirable
- Previous experience in a healthcare or receptionist role
- Familiarity with GP clinical systems (e.g., EMIS, SystmOne)
- Knowledge of NHS procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
