Trainee Assistant Practice Manager - Healthcare

Job description

Job responsibilities

To demonstrate a competent level of inter-personal skills when providing information of a non-clinical nature to staff, carers, patients/external agencies, maintaining the Practice standards of customer service.

To understand security/health and safety processes and procedures, as required.

To make judgements in resolving problems of a patient or administrative nature within pre-defined limits, dealing with issues first hand referring complex nature to Operations Lead.

To deal with all enquiries effectively and responsively, deciding upon appropriate follow-up action.

To plan and organise own day to day tasks within the parameters set out by supervising staff.

May assist with the arrangement of meetings, may be required to take notes of a non-complex nature.

Knowledge of the Practices policies and procedures eg Fire, Health and Safety, Infection Control and work with the Infection Control Lead, Information Governance and Confidentiality.

Work flexibly to meet the needs of the service.

To maintain staff records both manually and electronically, producing routine information as required.

It is the responsibility of each member of staff to maintain confidentiality, in line with the Practices Code of Conduct.

Staff must be aware of and adhere to the provisions of current Health and Safety legislation and to ensure their own safety and the safety of colleagues, patients, and visitors. Staff must be aware of the action to be taken in the event of fire and MUST undertake fire training annually.

Person Specification

Experience

Essential

• Qualification in Customer Service.
• Good interpersonal skills.
• Flexibility and willingness to learn.
• Full driving licence.

Desirable

• At least 2-5 years of experience in a management or supervisory role, preferably in a healthcare or primary care setting. Key skills include experience with NHS systems and processes, team management, HR and IT competence using healthcare IT systems (e.g., EMIS, SystmOne) and Microsoft Office (Word, Excel, PowerPoint).
• Salary: Starting salary is £27885 per annum.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Marfleet Group Practice

Address

Marfleet Primary Healthcare Centre

Preston Road

Hull

East Riding of Yorkshire

HU9 5HH

Employer's website

https://www.themarfleetgrouppractice.nhs.uk (Opens in a new tab)