Senior Clinical Administrator

Job summary

We are looking for a highly organised, proactive and experienced Senior Clinical Administrator to join our friendly and supportive practice team. This is a pivotal role providing high-level administrative support to our clinicians and ensuring the smooth coordination of referrals, clinical correspondence, and patient-related processes.

The successful candidate will demonstrate excellent attention to detail, strong organisational skills, and the ability to manage competing priorities. You will be confident working independently, handling confidential information appropriately, and maintaining high standards of accuracy, Information Governance, and patient service delivery.

Experience of working within a healthcare setting is essential, and knowledge of EMIS and clinical coding is desirable.

This is a permanent position for 18 hours per week, worked across Monday, Thursday and Friday. Salary is dependent on experience. This role is funded via the Additional Roles Reimbursement Scheme (ARRS) and is subject to ongoing eligibility and funding arrangements.

Please note well be reviewing applications as they come in and may appoint before the closing date, so we encourage early applications.

Main duties of the job

The main duties of the role include:

• Managing administrative enquiries and monitoring shared clinical mailboxes

• Typing clinical letters, reports and associated documentation

• Processing referrals via the Electronic Referral Service (ERS) and maintaining accurate referral tracking systems

• Liaising with hospitals, community services and other external agencies to coordinate patient care

• Arranging patient appointments, follow-ups and clinical tests

• Scanning and attaching documents to patient records and inputting data accurately

• Clinically coding information on EMIS and actioning GP2GP and EMIS tasks

• Acting as EMIS super-user and supporting clinical system management, IT security and Information Governance compliance

• Processing Subject Access Requests (SARs), insurance and solicitor letters, DVLA/HGV medical forms, firearms certificates, and producing invoices for private work

• Creating and running system searches and reviewing/updating clinical templates

• Supporting teledermatology referrals, including obtaining high-quality clinical photographs in line with practice protocols

• Acting as a chaperone when required

• Supporting the wider administrative and reception team as needed, including providing cover during absences

About us

We are a well-established and friendly practice serving the local community, located in a bright and modern building in Shap, a charming village south of Penrith.