Job responsibilities
- Amalgamate newly registered patient's notes on receipt to
the practice.
- Summarise new patients' medical records.
- Respond to patient queries sent via e-mail.
- Fax and photocopy as required.
- Scan patient correspondence onto computer records where
applicable.
- Deal with telephone queries and transfer calls to the
appropriate person.
- Co-ordinating and recording private medical reports.
- Opening and reading post.
- Do any other appropriate tasks commensurate with role.
Appointments:
-Signposting patients to the most appropriate healthcare
professional and process appointment requests.
-Deal with visits requests in accordance with practice
guidelines.
-Enter patient's details on the computer for telephone
triage by the duty doctor.
Utilising clinical software system:
- Registering new patients.
- Computer data entry and updating medical records where
applicable.
- Process patients change of address computer data and
medical records (have knowledge of practice area).
-Update patients computer records in accordance with
practice guidelines.
Telephone system & premises:
- Utilise the telephone system to communicate with patients
and stakeholders.
- Ensure building is alarmed and secure when leaving at the
end of the day.
- Any other tasks allocated by managers.
Confidentiality:
- In the course of seeking treatment, patients entrust us
with, or allow us to gather, sensitive information in relation to their health
and other matters. They do so in confidence and have the right to expect that
staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job
Description, the post-holder may have access to confidential information
relating to patients and their carers, practice staff and other healthcare
workers. They may also have access to information relating to the practice as a
business organisation. All such information from any source is to be regarded
as strictly confidential Information relating to patients, carers, colleagues,
other healthcare workers or the business of the practice may only be divulged
to authorised persons in accordance with the practice policies and procedures
relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining
their own and others' health, safety and security as defined in the practice
Health & Safety Policy, to include:
- Using personal security systems within the workplace
according to practice guidelines.
- Identifying the risks involved in work activities and
undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and
skills using appropriate infection control procedures, maintaining work areas
in a tidy and safe way and free from hazards.
- Reporting potential risks identified.
Equality and Diversity:
The post-holder will support the equality, diversity and
rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of people's
rights, interpreting them in a way that is consistent with practice procedures
and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of
patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the
individual, is non-judgmental and respects their circumstances, feelings,
priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme
implemented by the practice as part of this employment, such training to
include:
- Participation in an annual individual performance review,
including taking responsibility for maintaining a record of own personal and/or
professional development.
- Taking responsibility for own development, learning and
performance and demonstrating skills and activities to others who are
undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the
practice, and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own
actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting
on own and team activities and making suggestions on ways to improve and
enhance the team's performance.
- Work effectively with individuals in other agencies to
meet patients needs Effectively manage own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective
communication within the team and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise people's needs for alternative methods of
communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
- Apply practice policies, standards and guidance.
- Discuss with other members of the team how the policies,
standards and guidelines will affect own work.
