Job responsibilities
- Amalgamate newly registered patient's notes on receipt to the
practice.
- Fax and photocopy as required.
- Scan patient correspondence onto computer records where applicable.
- Deal with telephone queries and transfer calls to the appropriate
person.
- Retrieval and copying medical records for private reports.
- Receipt of payments for private work.
- Co-ordinating and recording private medical reports.
- Opening and reading post.
- Do any other appropriate tasks commensurate with role.
Appointments:
-Signposting patients to the
most appropriate healthcare professional and process appointment requests.
-Deal with visits requests in
accordance with practice guidelines.
-Enter patient's details on
the computer for telephone triage by the duty doctor.
Utilising clinical software system:
- Registering new patients.
- Computer data entry and updating medical records where applicable.
- Process patients change of address computer data and medical records
(have knowledge of practice area).
-Update patients computer records in accordance with practice
guidelines.
Telephone system & premises:
- Utilise the telephone system to communicate with patients and
stakeholders.
- Ensure building is alarmed and secure when leaving at the end of the
day.
- Any other tasks allocated by managers.
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow
us to gather, sensitive information in relation to their health and other
matters. They do so in confidence and have the right to expect that staff will
respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the
post-holder may have access to confidential information relating to patients
and their carers, practice staff and other healthcare workers. They may also
have access to information relating to the practice as a business organisation.
All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers
or the business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and
others' health, safety and security as defined in the practice Health &
Safety Policy, to include:
- Using personal security systems within the workplace according to
practice guidelines.
- Identifying the risks involved in work activities and undertaking such
activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills using
appropriate infection control procedures, maintaining work areas in a tidy and
safe way and free from hazards.
- Reporting potential risks identified.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of
patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of people's rights,
interpreting them in a way that is consistent with practice procedures and
policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers
and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is
non-judgmental and respects their circumstances, feelings, priorities and
rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented
by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including
taking responsibility for maintaining a record of own personal and/or
professional development.
- Taking responsibility for own development, learning and performance
and demonstrating skills and activities to others who are undertaking similar
work.
Quality:
The post-holder will strive to maintain quality within the practice, and
will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either
directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and
team activities and making suggestions on ways to improve and enhance the
team's performance.
- Work effectively with individuals in other agencies to meet patients
needs Effectively manage own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective
communication within the team and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise people's needs for alternative methods of communication and
respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
- Apply practice policies, standards and guidance.
- Discuss with other members of the team how the policies, standards and
guidelines will affect own work.
