Job summary
To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
To act as a focal point of communication between patients, doctors and other medical staff.
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice staff.
Main duties of the job
Process appointment requests from patients by telephone and
in person
Receive patients and direct to appropriate surgeries
Deal with visit requests
Registration of new patients and temporary residents
Process patients change of address
Process repeat prescription requests in accordance with
practice guidelines
Handling, receipt and efficient filing of prescriptions
Accepting and dispatching specimens to hospital
Have a full understanding of the appointment system
Have a clear understanding of telephone systems, daytime and
out of hours
Computer data entry processing and recording information in
accordance with practice procedures
Scanning of mail and post as appropriate
In accordance with the weekly room plan ensure all
doctor/nurse room signs are displayed correctly on doors and in waiting rooms
Taking messages and passing on information
Provide cover for members of the reception team during
periods of sickness and annual leave.
About us
This is an exciting opportunity for a Receptionist to join
Cumberland House Practice.
The ideal candidate will have excellent communication
skills, good attention to detail, and a desire to contribute towards making
Cumberland House Practice, the best it can possibly be, for its patients and
staff.
Job description
Job responsibilities
Monitor notice boards and leaflets and ensure they are kept
up to date and tidy with relevant patient information
Maintain a safe and tidy reception area
Processing and distributing incoming and outgoing mail
Filing and retrieving paperwork
Photocopying and faxing as necessary
Ensure the appropriate ordering of reception stationery and
supplies, and ensuring the consulting and treatment rooms are regularly
supplied with relevant items
Providing clerical/administrative assistance to the practice
including typing, filing, photocopying
Receiving payment from patients, issuing of receipt and
banking of cash
Understand security systems alarms and fire procedures
Chaperone the doctor if required
Unlocking and locking of the building and general security
Switch telephone to and from out of hours service at the
beginning and end of each day
Liaise with other members of the primary health care team,
outside agencies and practice volunteers as required. Any other delegated
duties considered appropriate to the post. This job description is not
exhaustive and may, from time to time, vary with the requirements of the
practice. You will be notified of any such changes.
Immunisation target reports
Paperwork and appointments for clinics as needed.
Recording of mammogram results
Reports from school health
Cervical smear administration
Prescriptions
Assistance in paediatric clinic
Scanning cover
Post and emergency reception cover
Ad-hoc telephone cover for the admin and secretarial team
Ad-hoc early morning reception cover
Receiving, recording and distributing incoming faxes
Any
other delegated duties considered appropriate to the post.
Job description
Job responsibilities
Monitor notice boards and leaflets and ensure they are kept
up to date and tidy with relevant patient information
Maintain a safe and tidy reception area
Processing and distributing incoming and outgoing mail
Filing and retrieving paperwork
Photocopying and faxing as necessary
Ensure the appropriate ordering of reception stationery and
supplies, and ensuring the consulting and treatment rooms are regularly
supplied with relevant items
Providing clerical/administrative assistance to the practice
including typing, filing, photocopying
Receiving payment from patients, issuing of receipt and
banking of cash
Understand security systems alarms and fire procedures
Chaperone the doctor if required
Unlocking and locking of the building and general security
Switch telephone to and from out of hours service at the
beginning and end of each day
Liaise with other members of the primary health care team,
outside agencies and practice volunteers as required. Any other delegated
duties considered appropriate to the post. This job description is not
exhaustive and may, from time to time, vary with the requirements of the
practice. You will be notified of any such changes.
Immunisation target reports
Paperwork and appointments for clinics as needed.
Recording of mammogram results
Reports from school health
Cervical smear administration
Prescriptions
Assistance in paediatric clinic
Scanning cover
Post and emergency reception cover
Ad-hoc telephone cover for the admin and secretarial team
Ad-hoc early morning reception cover
Receiving, recording and distributing incoming faxes
Any
other delegated duties considered appropriate to the post.
Person Specification
Knowledge and skills
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality. Ability to use own judgement, resourcefulness and common sense. Ability to work without direct supervision and determine own workload priorities. Pleasant and articulate. Able to work under pressure. Able to work in a changing environment. Able to use own initiative. Attention to detail. Adhere to protocols, policies and procedures. Ability to work with people at all levels
Qualifications
Essential
- GCSE English and Maths - Grade A to C
Desirable
Experience
Essential
- Experience of working in a public reception environment. Experience of Microsoft Office software. Experience of dealing with the public/patients.
Desirable
- Use of EMIS PCS clinical computer system. Using Microsoft Office software. Medical reception skills and relevant experience
Person Specification
Knowledge and skills
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality. Ability to use own judgement, resourcefulness and common sense. Ability to work without direct supervision and determine own workload priorities. Pleasant and articulate. Able to work under pressure. Able to work in a changing environment. Able to use own initiative. Attention to detail. Adhere to protocols, policies and procedures. Ability to work with people at all levels
Qualifications
Essential
- GCSE English and Maths - Grade A to C
Desirable
Experience
Essential
- Experience of working in a public reception environment. Experience of Microsoft Office software. Experience of dealing with the public/patients.
Desirable
- Use of EMIS PCS clinical computer system. Using Microsoft Office software. Medical reception skills and relevant experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.