Job summary
We are looking for a motivated and compassionate Care Navigator to
join our reception team with a working pattern of 31 hours over four days Tuesday
to Friday, with flexibility to cover shifts, for sickness or annual leave. Customer service and attention to detail
skills are essential, as is the ability to learn and solve problems. Ideal
candidate will be computer literate and be able to multi task within a busy
environment.
This is a fantastic opportunity for you to work at a high
performance GP surgery. Balmoral Surgery is a friendly place to work. We train
and support our staff and help them develop their full potential.
The hours of the role are;
Tuesday - 8.30am - 12pm & 12.30 - 6.30pm
Wednesday - 1.30pm - 6.30pm
Thursday - 8.30am - 12.30pm & 1- 4.30pm
Friday - 8.30am - 1pm & 1.30pm - 6.30pm
Total: 31 hours
Previous applicants need not apply.
Main duties of the job
At
Balmoral Surgery, the Care Navigators are responsible for
Receiving,
assisting, and directing patients (care navigation) to access the appropriate
service or healthcare professional in a courteous, efficient, and effective way
Ensuring
confidentiality is maintained at all times
Booking
appointments for patients
Completing
an online consultation request for patients who are unable to do so themselves
Processing
repeat prescriptions
Booking
home visits
Handling
patient queries
Taking
messages from patients
Liaising
with other health professionals on behalf of patients
Understanding
and carrying out procedures that have to be undertaken in emergency situations.
Ensuring
accurate recording of any money transactions including the giving and receiving
of receipts.
Ensuring
you keep up to date with all Practice protocols and attend both in-house and
external training courses as suggested by your Manager.
Use
the computer software programmes appropriately for the benefit of provision of
patient care.
Ensuring
you are able to use the computer to a standard enabling you to perform
necessary tasks.
Registering
new patients onto the system
Updating
electronic patient records
Attending
team training events as part of ongoing development and training
About us
Balmoral Surgery in located in Walmer, very close to the beach. The practice has 11,600 patients. We have 5 GP Partners, 4 Salaried GPs, 1 Paramedic, 1 Advanced Clinical Practitioner, 3 Practice Nurses, 3 Health Care Assistants and a brilliant administrative team.
Job description
Job responsibilities
At
Balmoral Surgery, the Care Navigators are responsible for
Receiving,
assisting, and directing patients (care navigation) to access the appropriate
service or healthcare professional in a courteous, efficient, and effective way
Ensuring
confidentiality is maintained at all times
Booking
appointments for patients
Completing
an online consultation request for patients who are unable to do so themselves
Processing
repeat prescriptions
Booking
home visits
Handling
patient queries
Taking
messages from patients
Liaising
with other health professionals on behalf of patients
Understanding
and carrying out procedures that have to be undertaken in emergency situations.
Ensuring
accurate recording of any money transactions including the giving and receiving
of receipts.
Ensuring
you keep up to date with all Practice protocols and attend both in-house and
external training courses as suggested by your Manager.
Use
the computer software programmes appropriately for the benefit of provision of
patient care.
Ensuring
you are able to use the computer to a standard enabling you to perform
necessary tasks.
Registering
new patients onto the system
Updating
electronic patient records
Attending
team training events as part of ongoing development and training
Job description
Job responsibilities
At
Balmoral Surgery, the Care Navigators are responsible for
Receiving,
assisting, and directing patients (care navigation) to access the appropriate
service or healthcare professional in a courteous, efficient, and effective way
Ensuring
confidentiality is maintained at all times
Booking
appointments for patients
Completing
an online consultation request for patients who are unable to do so themselves
Processing
repeat prescriptions
Booking
home visits
Handling
patient queries
Taking
messages from patients
Liaising
with other health professionals on behalf of patients
Understanding
and carrying out procedures that have to be undertaken in emergency situations.
Ensuring
accurate recording of any money transactions including the giving and receiving
of receipts.
Ensuring
you keep up to date with all Practice protocols and attend both in-house and
external training courses as suggested by your Manager.
Use
the computer software programmes appropriately for the benefit of provision of
patient care.
Ensuring
you are able to use the computer to a standard enabling you to perform
necessary tasks.
Registering
new patients onto the system
Updating
electronic patient records
Attending
team training events as part of ongoing development and training
Person Specification
Experience
Essential
- Currently working in a customer service based role
- At least 2 years experience in a customer service based role and/or working as part of a team within a very busy and, at times pressurised, office environment.
- Initiative, empathy, good written and verbal communication skills, resilience, confidentiality and common sense are essential as you will be dealing with sensitive confidential information on a daily basis.
Desirable
- Experience of working in a GP Practice
- Experience of working in primary care
Qualifications
Desirable
- GCSE grade A to C in English and Maths
- Customer service qualification
Person Specification
Experience
Essential
- Currently working in a customer service based role
- At least 2 years experience in a customer service based role and/or working as part of a team within a very busy and, at times pressurised, office environment.
- Initiative, empathy, good written and verbal communication skills, resilience, confidentiality and common sense are essential as you will be dealing with sensitive confidential information on a daily basis.
Desirable
- Experience of working in a GP Practice
- Experience of working in primary care
Qualifications
Desirable
- GCSE grade A to C in English and Maths
- Customer service qualification