Job summary
Are you looking for a more fulfilling career? One that gives you a sense of achievement knowing that each day you are helping people access the healthcare they need? If you like variety and enjoy working in a fast paced environment, within a fantastic team, this may be the perfect opportunity for you!
Some of the benefits of working at Haresfield Surgery include: Free on-site parking, a well equipped staff kitchen and staff room, enrolment onto the NHS Pension Scheme, On site Gym In addition to the above, you will be part of an amazing, friendly, caring, conscientious and supportive team, run and managed by the Practice Manager.
Main duties of the job
The main duties of this role include being the first point of contact for our patients, on the telephone, face to face, or via our online consultation tool/online services. You will ensure that patients are signposted appropriately in a professional and empathetic manner, using various online systems. You will also carry out many different administration duties including processing prescriptions and other paperwork which requires good attention to detail.
About us
We consider ourselves to
be a fun, friendly, sociable and highly motivated group, working together in a
welcoming and supportive environment.We are fortunate to have a very
loyal and dedicated team which is supported by excellent leadership and
management.
We
look after just over 17,000 patients in both urban and rural settings. Our
main site, Haresfield Surgery, is based in a large, modern, purpose-built
medical centre in central Worcester which includes a staff gym and free
dedicated parking.
Job description
Job responsibilities
The following is a brief indication of some of the elements of this varied and complex role:-
Opening and closing the surgery, and general housekeeping to ensure a pleasant environment for our patients.
Providing a first point of contact whether by telephone or face to face, or via our online consultation tool/online services to assist patients and ensure appropriate signposting to the most relevant services (including internal and external organisations).
Re-arranging of appointments and clinics when required
Greeting patients and visitors at the front desk for appointments and queries etc
Issuing prescriptions in line with Practice Protocols
Handing out prescriptions and other documents to patients in line with Practice Protocols
Giving out results and other clinical information to patients in line with Practice Protocols
Receiving of patient samples in line with practice Protocols
Investigating and responding to tasks and workflows directed to you by Clinicians, the management team or other relevant members of staff
Attendance at staff and team meetings (as far as reasonably possible)
To follow all Practice Policies
To complete all mandatory training (e-learning)
Any other reasonable task
Job description
Job responsibilities
The following is a brief indication of some of the elements of this varied and complex role:-
Opening and closing the surgery, and general housekeeping to ensure a pleasant environment for our patients.
Providing a first point of contact whether by telephone or face to face, or via our online consultation tool/online services to assist patients and ensure appropriate signposting to the most relevant services (including internal and external organisations).
Re-arranging of appointments and clinics when required
Greeting patients and visitors at the front desk for appointments and queries etc
Issuing prescriptions in line with Practice Protocols
Handing out prescriptions and other documents to patients in line with Practice Protocols
Giving out results and other clinical information to patients in line with Practice Protocols
Receiving of patient samples in line with practice Protocols
Investigating and responding to tasks and workflows directed to you by Clinicians, the management team or other relevant members of staff
Attendance at staff and team meetings (as far as reasonably possible)
To follow all Practice Policies
To complete all mandatory training (e-learning)
Any other reasonable task
Person Specification
Qualifications
Essential
- The successful applicant will need to have the following qualities:-
- A good standard of education.
- Excellent customer service skills.
- Empathy and compassion.
- Resilience.
- Adaptable.
- Positive attitude.
- Ability to work calmly under pressure in a fast paced environment.
- Flexible.
- Hard working team player.
- Proactive.
Desirable
- A knowledge of medical terminology or previous experience in a health care setting is desirable but not essential as in-house training will be given to enable .
- IT Experience (knowledge of EMIS system would be beneficial but not essential)
Person Specification
Qualifications
Essential
- The successful applicant will need to have the following qualities:-
- A good standard of education.
- Excellent customer service skills.
- Empathy and compassion.
- Resilience.
- Adaptable.
- Positive attitude.
- Ability to work calmly under pressure in a fast paced environment.
- Flexible.
- Hard working team player.
- Proactive.
Desirable
- A knowledge of medical terminology or previous experience in a health care setting is desirable but not essential as in-house training will be given to enable .
- IT Experience (knowledge of EMIS system would be beneficial but not essential)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
