Practice and Business Development Manager

Job description

Job responsibilities

About us

We are a large training practice, established in 1970, with a current list size of 16,000. We pride ourselves on being patient-centred with excellent access and highly value continuity of care. We recognise our people to be our most valuable resource and strive to ensure that our teams work cohesively in a friendly and supportive environment where they are encouraged to realise their full potential. Staff turnover has been historically low with a number of the practice team having served at the practice for several decades.

We are situated in a wonderful 3-storey converted building in a quiet mews in the heart of South Kensington and surrounded by historic buildings, parks, garden squares, cafes and restaurants. Hyde Park, the Royal Albert Hall, the V&A and the Natural History Museum are all just a stones throw away, and both Kensington High Street and Kings Road are also within 15 minutes walk. We have excellent transport links with Gloucester Road tube station (District, Circle, and Piccadilly Lines) a mere 3 minutes walk away.

We believe in clinical excellence, and that high quality general practice is one of the core foundations for well-being within a local community. Our aim is to deliver on the ambitions laid out in the GP Forward View in a way that is locally relevant, valued by patients, and satisfying for our staff. We have a highly engaged and supportive Patient Participation Group with whom we meet regularly. We feel it is in large part due to this collaborative approach that the practices list size has grown steadily over the last 20 years from 6,000 to 16,000.

We are a training practice and also have strong links with Imperial College School of Medicine. Three of our GP Partners are Trainers and one is a Program Director for the local training scheme. The practice takes attachments of medical students on a regular basis and we relish the opportunities offered by having GP Registrars as part of our team. Many of our salaried GPs (and indeed Partners) trained at the practice.

In addition to our core general practice work, we are a committed member of Brompton Health PCN, working collaboratively with 11 other practices to benefit patients in South Kensington. One of the partners is the Medical Director for the North West London Integrated Care Board and several members of the practice team also have leadership roles within the PCN: this is something we value and encourage.

Our Practice team consists of 4 GP Partners, 8 salaried GPs, 2/3 GP Registrars, 4 Nurses, 1 HCA, 7 Receptionists, 1 Reception Manager and 6 Administrative staff.

The PM will be supported by the admin team, which includes an Assistant Practice Manager, Finance Lead, Appointments Manager, and a Facilities Manager.

Main duties of the job

The successful candidate must have proven leadership and management experience in the NHS, ideally in General Practice. The post will involve reviewing, developing and implementing the overall operational business strategy as agreed with the Partners to ensure the practice meets its agreed aims and objectives, within a profitable, efficient, effective and safe working environment.

You will be responsible for Practice finances, ensuring contracts and policies are up to date as well as ensuring that the Practice achieves long-term strategic objectives in an effective and safe working environment compliant with CQC Regulations.

Please note that the Practice Manager will be responsible for all aspects of managing the Practice, staff and premises for the Partners. You will be responsible for the following, though there may be occasions to undertake other tasks where necessary for the efficient delivery of the Practices business:

Project Management

1) Assist the Partners in the project management of new services and processes

2) Help maintain, review & develop effective working practices for clinical and non-clinical staff

3) Ensure all IT systems are up to date and effective

4) Be responsible for own training and keeping up to date with changes in NHS

HR

1) Assist in the management of the Practice Team. This includes supporting the non-clinical team and being the operational line management of the clinical team (supporting the Partners)

2) Conduct pre-employment checks and oversee the induction of new staff. Assist in training of new and existing staff and conducting annual appraisals of non-clinical staff

3) Able to understand and implement HR policies, staff rights and responsibilities, performance management & ability to take necessary action in line with HR policies and procedures, ensure compliance with equality and diversity legislation and foster a positive E&D atmosphere in the practice

4) Assisting the finance manager with the Practice Payroll

5) Support the rota manager in managing the rotas, annual leave and study leave process for clinical and admin staff

6) Arrange and ensure compliance re mandatory training for all staff

7) Workforce planning and job reviews

Management of Information in line with NHS and GP Practice requirements

Examples of responsibilities include but are not exclusive to:

1) Managing QOF and other targets to ensure a profitable practice and safe pt care

2) Governance and SEAs

3) Overview of the appointment system

4) Checking key performance indicators and Quality and Outcomes Framework (QoF) are met

Administrative Duties

1) Answering patient queries and complaints face to face, by telephone, or in writing

2) Attend partner meetings. Chair weekly practice meetings. Monitor and ensure actions are carried out from both meetings.

3) Record staff sickness and perform return to work interviews

4) Oversee Patient Access

5) Co-ordinate practice-wide patient communication when necessary

General

1) Attend meetings as agreed by the Partners, including monthly PCN meetings

2) Ensure the Practice is financially responsible and income streams are managed and claimed for as necessary

3) To have a good understanding of Practice policies and procedures as laid out in the Practices Terms and Conditions and Employee Handbook & ensure compliance. To maintain and update the policies and procedures where necessary

4) To attend all mandatory training courses and any courses specific to this role as discussed with the Partners

5) Ensure the practice remains compliant with audit and information governance, suggesting, conducting & delegating audits as needed. Identifying and managing risk

6) Ensure the practice is CQC and IG compliant under the instruction of the partners

7) Take responsibility for building maintenance, clinical waste, cleaning contracts etc

Flexibility

This role profile is intended to provide a broad outline of the main responsibilities only. The post holder will need to be flexible in developing the role.

Health & safety:

Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) to ensure that the agreed procedures are carried out to maintain a safe environment for patients, visitors and staff.

The above list serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated by the development of this role as the practice develops, and the overall business objectives of the practice.

Person Specification

Experience

Essential

• Good standard of education with excellent literacy, IT and numeracy skills
• Excellent communication skills (written, oral and presenting)
• Experience of management in a general practice setting
• Experience of confidentiality, team working and team leading
• HR knowledge and experience
• Experience of performance management including appraisals, staff development and disciplinary and grievance procedures
• Experience of successfully developing and implementing projects including change management
• Experience of workforce planning, forecasting and development
• Ability to identify and negotiate opportunities to enhance profitability
• Strategic thinker and negotiator with the ability to develop services
• Ability to motivate staff even under challenging circumstances
• Ability to document and keep accurate records of all aspects of HR and organisational matters
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Able to represent the organisation in a professional and capable manner

Desirable

• Desirable
• GP Practice Management experience
• Experience of managing accounting procedures including budget and cash flow forecasting
• Educated to degree level in healthcare or business
• Leadership and or management qualification
• SystmOne user skills
• Relevant health and safety experience
• Flexibility to work outside core office hours if required
• Disclosure Barring Service Check (DBS)
• Disclosure and Barring Service Check
• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Stanhope Mews West Surgery

Address

7 Stanhope Mews West

London

SW7 5RB

Employer's website

https://stanhopemewswest.co.uk/ (Opens in a new tab)