Full Time / Part Time Receptionist

Job description

Job responsibilities

JOB DESCRIPTION

JOB TITLE: Full Time / Part Time Medical Receptionist

RESPONSIBLE TO: Reception Team Leader/ Practice Manager

OBJECTIVES:

(i) Provide a point of contact for patients and all other visitors to the practice

(ii) Act as a focal point of communication between patients, doctors and other medical staff

MAJOR DUTIES AND RESPONSIBILITIES:

Reception duties:

(i) Apply an efficient appointment system to monitor flow of patients into consulting and treatment rooms

(ii) Apply an appointment system for patients without appointments who need Urgent Consultation.

(iii) Ensure arrangements and formal requirements are explained and completed in respect of new patients and those requiring temporary treatment

(iv) Administer arrangements for private services, receive payments and issue receipts

(v) Respond to all queries and requests for assistance from patients and other users of the Practice in line with the Practice Charter. First contact for any complaints is the Senior Member of the reception team.

(vi) Administer the home visit system

(vii) Ensure that all repeat prescription requests are actioned within 48 hours.

(viii) Action requests for transportation.

(ix) Ensure patient waiting areas, reception and medical areas are kept clean and tidy

Management of Appointment System

(i) Ensure full familiarity with all appointment systems currently in effect, including regular and incidental variations

(ii) Book appointments and recalls on computer as required ensuring sufficient information is recorded to retrieve medical record

(iii) Monitor effectiveness of the system and report any problems or variations required

Management of medical records

(i) Ensure all records are accurately assembled in advance for each consulting session (if required)

(ii) Ensure correspondence, results and reports are filed in accordance with the current procedures

(iii) Ensure that records are available for the Doctors in the instances of urgent consultation

(iv) Retrieve and re-file records as required, adhering to strict alphabetical order

(v) Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover

Preparation of consulting rooms

(i) Ensure that the consulting rooms are checked at the end of each surgery to ensure that any medical records are returned for filing and the rooms left tidy and secure.

Operation of telephone system

(i) Receive and make calls as required. Take messages and ensure such messages are passed to the correct person speedily and accurately

(ii) Ensure that system is operational at the beginning of each day and switched over to night service and answer phone at the end of each day

Start and end of day procedures

(i) Open up premises and make all necessary preparations to receive patients and other visitors to the surgery

(ii) Secure premises at the end of each working day, ensure the building is totally secured, internal lights turned off and alarm activated.

(iii) Tidy up consultation rooms and waiting area. Make sure cups used has been washed and put away.

Other requirements

(i) Comply with the Data Protection Act and PMS policy on patient confidentiality at all times

(ii) Adhere to the PMS policy on cultural awareness and equal opportunities

(iii) Adhere to the PMS policy on Health and Safety

(iv) Assist the clinicians with the implementation of the new GMS contract by providing administrative support as and when required.

(v) And any other responsibilities falling reasonably within the remit of the post.

Person Specification

Experience

Essential

• Experience of working within General Practice will be desirable

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• N/A

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

PRIMECARE PMS Trading as South Street Medical Centre

Address

71A Greenwich South Street

Greenwich

London

SE10 8NT

Employer's website

https://www.southstreetmedicalcentre.co.uk/ (Opens in a new tab)