Job summary
Come and join our friendly team, a wonderful opportunity awaits.
More
than a job, it's an adventure.
A
Medical Centre with a proven track record and magnificent team spirit.
Lancashire
Coastal GMS, Semi-rural, Part-dispensing practice for 11,500 patients; with
large extended, modern & spacious premises
M6
and Train Station 30 minutes away
Lake
District 60 minutes drive
Excellent
local Primary Schools - in catchment area for both Lancaster Grammar Schools
High
QOF because of excellent team spirit
Rated
Outstanding by CQC - CQC rating includes Outstanding for Effective & Well
Led and Outstanding in all six of the population groups.
The
practice is looking to recruit a recently experienced individual from any
sector of business and commerce who can provide great customer service; have
initiative to take ownership of enquiries and comments; have a clear and calm
telephone manner and have general knowledge of computer and IT applications.
Main duties of the job
Duties and Responsibilities:
Full-time position 37 hours per week.
Offer general assistance to the Practice team and project a positive and
friendly image to patients and other visitors, either in person or via the
telephone
Receive, assist and direct patients in accessing the appropriate service
or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth
running of the Practice including the provision of secretarial and clerical
support to clinical staff and other members of the Practice team
- Processing
personal and telephone requests for appointments, visits and telephone
consultations and ensuring callers are directed to the appropriate
healthcare professional
- Initiating
contact with and responding to requests from patients, other team members
and associated healthcare agencies and providers
About us
If you are a true team player then this is the place for you.
Our close-knit team has thrived during the Covid-19 Vaccination Programmes culminating in more than 50,000 coronavirus vaccinations being administered by
our incredible staff.
Our
vibrant team spirit begins with our wonderful five doctors and the staff of the
Over Wyre Medical Centre which includes a practice manager (John MacPhee),
secretaries, receptionist and administrative staff, nurse practitioners,
practice nurses, health care assistants and dispensers.
In
addition to the staff mentioned above, NHS England also employ several staff
who work from within the medical centre. These include district nurses, health
visitors, a midwife, podiatrist, and physio.
This
is an exciting opportunity for an experienced and caring receptionist to join
our team to support our team of GPs, Nurses and HCAs, working unsupervised but
under the direction of the Office Manager.
Job description
Job responsibilities
OVER WYRE MEDICAL CENTRE
JOB DESCRIPTION
RECEPTION & ADMINISTRATION SUPPORT
JOB TITLE: RECEPTION
& ADMINISTRATION SUPPORT
REPORTS
TO: Office Manager
HOURS:
MAIN
PURPOSE OF ROLE
Offer general assistance to the Practice team and
project a positive and friendly image to patients and other visitors, either in
person or via the telephone
Receive, assist and direct patients in accessing
the appropriate service or healthcare professional in a courteous, efficient
and effective way
Undertake a variety of administrative duties to
assist in the smooth running of the Practice including the provision of
secretarial and clerical support to clinical staff and other members of the Practice
team
Duties and
Responsibilities:
The duties and responsibilities to be undertaken by members of the Practice
administration team may include any or all of the items in the following
list. Duties may be varied from time to
time under the direction of the Senior Receptionist/Practice Manager, dependent
on current and evolving Practice workload and staffing levels:
- Processing personal and telephone requests
for appointments, visits and telephone consultations and ensuring callers
are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing)
mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Computer data entry/data allocation and
collation; processing and recording information in accordance with Practice
procedures
- Initiating contact with and responding to
requests from patients, other team members and associated healthcare
agencies and providers
- Clearing and re-stock consulting rooms,
reception and waiting room as required
- Providing clerical assistance to Practice
staff as required, including word/data processing, filing, photocopying
and scanning
- Monitoring of stationery and other supplies
- Keeping the reception area, notice-boards and
leaflet dispensers tidy and free from obstructions and clutter
Confidentiality:
- In the course of seeking treatment, patients
entrust us with, or allow us to gather, sensitive information in relation
to their health and other matters.
They do so in confidence and have the right to expect that staff
will respect their privacy and act appropriately
- In the performance of the duties outlined in
this Job Description, the post-holder may have access to confidential
information relating to patients and their carers, Practice staff and
other healthcare workers. They may
also have access to information relating to the Practice as a business
organisation. All such information from any source is to be regarded
as strictly confidential
- Information relating to patients, carers, colleagues, other
healthcare workers or the business of the Practice may only be divulged to
authorised persons in accordance with the Practice policies and procedures
relating to confidentiality and the protection of personal and sensitive
data
Health & Safety:
The post-holder will assist in
promoting and maintaining their own and others health, safety and security as
defined in the Practice Health & Safety Policy, to include:
- Using personal security systems within the
workplace according to Practice guidelines
- Identifying the risks involved in work
activities and undertaking such activities in a way that manages those
risks
- Making effective use of training to update
knowledge and skills
- Using appropriate infection control
procedures, maintaining work areas in a tidy and safe way and free from
hazards
- Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity
and rights of patients, carers and colleagues, to include:
- Acting
in a way that recognizes the importance of peoples rights, interpreting
them in a way that is consistent with Practice procedures and policies,
and current legislation
- Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving
in a manner which is welcoming to and of the individual, is non-judgmental
and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented
by the Practice as part of this employment, such training to include:
- Participation
in an annual individual performance review, including taking
responsibility for maintaining a record of own personal and/or
professional development
- Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work
Quality:
The post-holder will strive to maintain quality within the Practice,
and will:
- Alert
other team members to issues of quality and risk
- Assess
own performance and take accountability for own actions, either directly
or under supervision
- Contribute
to the effectiveness of the team by reflecting on own and team activities
and making suggestions on ways to improve and enhance the teams
performance
- Work
effectively with individuals in other agencies to meet patients needs
- Effectively
manage own time, workload and resources
Communication:
The post-holder should
recognize the importance of effective communication within the team and will
strive to:
- Communicate
effectively with other team members
- Communicate
effectively with patients and carers
- Recognize
peoples needs for alternative methods of communication and respond
accordingly
Contribution to the Implementation of Services:
The post-holder will:
- Apply
Practice policies, standards and guidance
- Discuss
with other members of the team how the policies, standards and guidelines
will affect own work
- Participate
in audit where appropriate
This job
description is not intended to be exhaustive but to indicate the main areas of
responsibility. The post holder may have
to undertake any other business as required and the job description may be
changed after consultation.
Job description
Job responsibilities
OVER WYRE MEDICAL CENTRE
JOB DESCRIPTION
RECEPTION & ADMINISTRATION SUPPORT
JOB TITLE: RECEPTION
& ADMINISTRATION SUPPORT
REPORTS
TO: Office Manager
HOURS:
MAIN
PURPOSE OF ROLE
Offer general assistance to the Practice team and
project a positive and friendly image to patients and other visitors, either in
person or via the telephone
Receive, assist and direct patients in accessing
the appropriate service or healthcare professional in a courteous, efficient
and effective way
Undertake a variety of administrative duties to
assist in the smooth running of the Practice including the provision of
secretarial and clerical support to clinical staff and other members of the Practice
team
Duties and
Responsibilities:
The duties and responsibilities to be undertaken by members of the Practice
administration team may include any or all of the items in the following
list. Duties may be varied from time to
time under the direction of the Senior Receptionist/Practice Manager, dependent
on current and evolving Practice workload and staffing levels:
- Processing personal and telephone requests
for appointments, visits and telephone consultations and ensuring callers
are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing)
mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Computer data entry/data allocation and
collation; processing and recording information in accordance with Practice
procedures
- Initiating contact with and responding to
requests from patients, other team members and associated healthcare
agencies and providers
- Clearing and re-stock consulting rooms,
reception and waiting room as required
- Providing clerical assistance to Practice
staff as required, including word/data processing, filing, photocopying
and scanning
- Monitoring of stationery and other supplies
- Keeping the reception area, notice-boards and
leaflet dispensers tidy and free from obstructions and clutter
Confidentiality:
- In the course of seeking treatment, patients
entrust us with, or allow us to gather, sensitive information in relation
to their health and other matters.
They do so in confidence and have the right to expect that staff
will respect their privacy and act appropriately
- In the performance of the duties outlined in
this Job Description, the post-holder may have access to confidential
information relating to patients and their carers, Practice staff and
other healthcare workers. They may
also have access to information relating to the Practice as a business
organisation. All such information from any source is to be regarded
as strictly confidential
- Information relating to patients, carers, colleagues, other
healthcare workers or the business of the Practice may only be divulged to
authorised persons in accordance with the Practice policies and procedures
relating to confidentiality and the protection of personal and sensitive
data
Health & Safety:
The post-holder will assist in
promoting and maintaining their own and others health, safety and security as
defined in the Practice Health & Safety Policy, to include:
- Using personal security systems within the
workplace according to Practice guidelines
- Identifying the risks involved in work
activities and undertaking such activities in a way that manages those
risks
- Making effective use of training to update
knowledge and skills
- Using appropriate infection control
procedures, maintaining work areas in a tidy and safe way and free from
hazards
- Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity
and rights of patients, carers and colleagues, to include:
- Acting
in a way that recognizes the importance of peoples rights, interpreting
them in a way that is consistent with Practice procedures and policies,
and current legislation
- Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving
in a manner which is welcoming to and of the individual, is non-judgmental
and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented
by the Practice as part of this employment, such training to include:
- Participation
in an annual individual performance review, including taking
responsibility for maintaining a record of own personal and/or
professional development
- Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work
Quality:
The post-holder will strive to maintain quality within the Practice,
and will:
- Alert
other team members to issues of quality and risk
- Assess
own performance and take accountability for own actions, either directly
or under supervision
- Contribute
to the effectiveness of the team by reflecting on own and team activities
and making suggestions on ways to improve and enhance the teams
performance
- Work
effectively with individuals in other agencies to meet patients needs
- Effectively
manage own time, workload and resources
Communication:
The post-holder should
recognize the importance of effective communication within the team and will
strive to:
- Communicate
effectively with other team members
- Communicate
effectively with patients and carers
- Recognize
peoples needs for alternative methods of communication and respond
accordingly
Contribution to the Implementation of Services:
The post-holder will:
- Apply
Practice policies, standards and guidance
- Discuss
with other members of the team how the policies, standards and guidelines
will affect own work
- Participate
in audit where appropriate
This job
description is not intended to be exhaustive but to indicate the main areas of
responsibility. The post holder may have
to undertake any other business as required and the job description may be
changed after consultation.
Person Specification
Qualifications
Essential
- Good standard of general education
- GCSE Mathematics C or above
- GCSE English C or above
Desirable
- AMSPAR Receptionist certificate
- NVQII in Customer Care
- CLAIT Qualification
Experience
Essential
- Experience of working with the general public
- Experience of reception work
Desirable
- Experience of working within General Practice
Skills and behaviours
Essential
- Excellent communication skills (Written and Oral)
- IT skills
- Clear, polite telephone manner
- Time Management and the ability to work to deadlines
- Problem solving skills
- Interpersonal skills
- Smart, polite and confident
- Planning and organising
- Performing under pressure
- Adaptability
- Using initiative
- Team working
- Self motivated
- Flexibility
- Confidentiality
Desirable
- Knowledge of Emis Web Clinical System
Person Specification
Qualifications
Essential
- Good standard of general education
- GCSE Mathematics C or above
- GCSE English C or above
Desirable
- AMSPAR Receptionist certificate
- NVQII in Customer Care
- CLAIT Qualification
Experience
Essential
- Experience of working with the general public
- Experience of reception work
Desirable
- Experience of working within General Practice
Skills and behaviours
Essential
- Excellent communication skills (Written and Oral)
- IT skills
- Clear, polite telephone manner
- Time Management and the ability to work to deadlines
- Problem solving skills
- Interpersonal skills
- Smart, polite and confident
- Planning and organising
- Performing under pressure
- Adaptability
- Using initiative
- Team working
- Self motivated
- Flexibility
- Confidentiality
Desirable
- Knowledge of Emis Web Clinical System
