Maternity Cover - Reception Supervisor

Job summary

We are looking for a Reception Supervisor to cover a fixed term maternity role to join the team. Working closely with the Practice Manager, the Reception Supervisor will help ensure the smooth and efficient running of the practice. This is a key leadership role involving direct supervision of the reception team, evening reception cover, and contributing to overall service delivery and patient experience.

About You:We are looking for someone who has:

• Previous experience in a supervisory role within a GP Practice (Emis experience preferred)
• Strong leadership, communication, and organisational skills
• Ability to work collaboratively in a busy, patient-cantered environment
• A good understanding of NHS procedures and compliance
• A flexible and proactive approach to problem-solving and service delivery

If you are passionate about improving patient care and have the skills to lead a dynamic team, we invite you to apply for this role at The Park End Surgery today!

The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

Job Type:

• 1 year contract
• Part Time
• 25hours
• Mon - Fri
• 13:30 - 18:30
• Flexibility can be offered for the right candidate

Job Types: Part-time, Fixed term contract

Contract length: 12 months

Benefits:

• Company events
• Company pension
• Employee discount
• Free flu jabs

Experience:

• Leadership/Supervision: 1 year (required)
• GP surgery: 1 year (required)

Main duties of the job

You will be responsible for:

• Assist the Practice Manager with various projects, systems, and procedures.
• Support the monitoring of compliance with health and safety legislation, ensuring staff follow appropriate procedures and regulations
• Support the Practice Manager in the management and maintenance of practice policies, procedures, and compliance registers (including DBS checks).
• Coordinate the practice diary, ensuring timely scheduling of meetings and appointments.
• Supporting the Practice Manager to arrange internal and external meetings, including preparing agendas and producing meeting minutes.
• Draft and distribute the quarterly practice newsletter.
• Organise and facilitate Patient Participation Group (PPG) meetings, including agenda preparation and minute-taking.
• Overseeing Google reviews and NHS Choice Feedback.
• Provide support in recruiting new staff, including managing pre-employment checks and DBS.
• Deputise for the Practice Manager in their absence, ensuring continued operation of the practice.
• Provide initial guidance to patients who wish to verbally complain.
• Act as the building fire marshal, ensuring that evacuation lists are up to date and the visitor log is maintained.
• Cover reception duties in the evenings as required, ensuring that patient services are managed effectively during these hours.
• Provide leadership and direction to the reception and admin teams, ensuring a high standard of patient care and service delivery.

About us

We are a dynamic and patient-focused NHS GP training practice committed to delivering high-quality, compassionate care to our patients. We are seeking an experienced, organised, and proactiveReception Supervisorto join our team and play a vital role in supporting the day-to-day operations of the practice.