Job summary
The role of receptionist / call handler is to provide first point of contact to the surgery and to provide support to project a positive and friendly image to patients and other visitors, either in person or via the telephone. It is part of the receptionist / call handler role to signpost patients to the appropriate clinician or service.
Main duties of the job
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Maintaining and monitoring the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Initiating contact with and responding to, requests from patients, team members and external agencies
f. Read code data on Sytmone
g. Photocopy documentation as required
h. Input data into the patients healthcare records as necessary
i. Manage all queries as necessary in an efficient manner
j. Carry out system searches as requested
k. Maintain a clean, tidy, effective working area at all times
l. Monitor and maintain the reception area and notice boards
m. Support all clinical staff with general tasks as requested
n. Complete opening and closing procedures in accordance with the duty rota
About us
About us
We are a small, friendly CQC-rated Good practice committed to delivering high-quality primary care through effective teamwork, professional development, and continuous learning. You will be joining a supportive multi-disciplinary team who work collaboratively to provide excellent patient care.
Job description
Job responsibilities
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Maintaining and monitoring the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Initiating contact with and responding to, requests from patients, team members and external agencies
f. Read code data on Sytmone
g. Photocopy documentation as required
h. Input data into the patients healthcare records as necessary
i. Manage all queries as necessary in an efficient manner
j. Carry out system searches as requested
k. Maintain a clean, tidy, effective working area at all times
l. Monitor and maintain the reception area and notice boards
m. Support all clinical staff with general tasks as requested
n. Complete opening and closing procedures in accordance with the duty rota
Job description
Job responsibilities
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Maintaining and monitoring the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Initiating contact with and responding to, requests from patients, team members and external agencies
f. Read code data on Sytmone
g. Photocopy documentation as required
h. Input data into the patients healthcare records as necessary
i. Manage all queries as necessary in an efficient manner
j. Carry out system searches as requested
k. Maintain a clean, tidy, effective working area at all times
l. Monitor and maintain the reception area and notice boards
m. Support all clinical staff with general tasks as requested
n. Complete opening and closing procedures in accordance with the duty rota
Person Specification
Qualifications
Essential
- Qualifications
- Essential
- Educated to GCSE level or equivalent
Desirable
- Desirable
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
Experience in working with the public
Essential
- Ability to provide quality care
- Good interpersonal and communication skills
Desirable
- Knowledge of Word and Outlook
- Experience of working with Systmone
Person Specification
Qualifications
Essential
- Qualifications
- Essential
- Educated to GCSE level or equivalent
Desirable
- Desirable
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
Experience in working with the public
Essential
- Ability to provide quality care
- Good interpersonal and communication skills
Desirable
- Knowledge of Word and Outlook
- Experience of working with Systmone
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.