Job summary
The main responsibilities of this role are to receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way and keep calm under
pressure.
Provide
general assistance to the Practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone.
Main duties of the job
This role has duties and responsibilities for administration, Practice reception, appointments, telephone, computer based work and additional tasks as required in our busy and friendly Brookside Health Centre, Freshwater, Isle of Wight.
About us
Brookside Health Centre provides essential medical care, support and services to our 11,000+ registered patients throughout the year.
The Centre was established in the mid-1980s and has an excellent reputation for the care and support we provide.
Our growing, innovative and inspiring team environment is a great place to work.
Job description
Job responsibilities
Duties and Responsibilities:
Administration - To have a thorough knowledge of all Practice procedures.
- To work in accordance of written protocols
- Ensure courier takes all documentation and samples at the appropriate time
- Open and distribute incoming mail in an appropriate manner
Reception
- Ensure an effective and efficient reception service is provided to patients any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments
- Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
- Be able to cover all reception positions as necessary
- Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for monies taken.
- Help dealing with patients requests and problems, booking of transport etc as appropriate.
- Ensure that all new patients have filled out the relevant forms correctly to enable accurate registration.
Appointments
- Process appointment requests from patients by telephone and in person.
- Enter requests for home visits on the computer, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor
Telephone - Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
- Have working knowledge of telephone/bleep system, during and after hours.
- To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
Computer
- Registrations of new patients computer data entry and medical records.
- Process patients change of address computer data and medical records (have knowledge of Practice area).
- Enter patient information on to the computer as required.
- Scanning of letters and relevant correspondence into patient computerised records
- Action Tasks.
- To maintain the computer clinic system in an accurate and secure manner.
- Deal with requests for patient information from the hospital following the data protection policy and adhering to patient confidentiality
- To assist with the gathering of statistics and information when required.
Other Tasks
- Open up premises at the start of the day when first to arrive, de-activate alarm and make all the necessary preparations to receive patients
- Ensure all Health & Safety checks are undertaken within the desired timescales as indicated in the Practices Health & Safety Policy
- When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off, all electrical equipment has been turned off and the alarm activated
- Air and tidy the Waiting Room in turn with other staff.
- In liaison with the clerk responsible, maintain adequate supplies of office stationery in order to perform your reception duties.
- To provide cover for members of the team during periods of sickness and annual leave.
- Attend staff meetings as required.
- Undertake any other additional duties appropriate to the post as requested by the Directors or the Practice Manager
Job description
Job responsibilities
Duties and Responsibilities:
Administration - To have a thorough knowledge of all Practice procedures.
- To work in accordance of written protocols
- Ensure courier takes all documentation and samples at the appropriate time
- Open and distribute incoming mail in an appropriate manner
Reception
- Ensure an effective and efficient reception service is provided to patients any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments
- Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
- Be able to cover all reception positions as necessary
- Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for monies taken.
- Help dealing with patients requests and problems, booking of transport etc as appropriate.
- Ensure that all new patients have filled out the relevant forms correctly to enable accurate registration.
Appointments
- Process appointment requests from patients by telephone and in person.
- Enter requests for home visits on the computer, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor
Telephone - Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
- Have working knowledge of telephone/bleep system, during and after hours.
- To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
Computer
- Registrations of new patients computer data entry and medical records.
- Process patients change of address computer data and medical records (have knowledge of Practice area).
- Enter patient information on to the computer as required.
- Scanning of letters and relevant correspondence into patient computerised records
- Action Tasks.
- To maintain the computer clinic system in an accurate and secure manner.
- Deal with requests for patient information from the hospital following the data protection policy and adhering to patient confidentiality
- To assist with the gathering of statistics and information when required.
Other Tasks
- Open up premises at the start of the day when first to arrive, de-activate alarm and make all the necessary preparations to receive patients
- Ensure all Health & Safety checks are undertaken within the desired timescales as indicated in the Practices Health & Safety Policy
- When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off, all electrical equipment has been turned off and the alarm activated
- Air and tidy the Waiting Room in turn with other staff.
- In liaison with the clerk responsible, maintain adequate supplies of office stationery in order to perform your reception duties.
- To provide cover for members of the team during periods of sickness and annual leave.
- Attend staff meetings as required.
- Undertake any other additional duties appropriate to the post as requested by the Directors or the Practice Manager
Person Specification
Qualifications
Essential
- Please see attached person spec.
Desirable
- Please see attached person spec
Person Specification
Qualifications
Essential
- Please see attached person spec.
Desirable
- Please see attached person spec
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.