HCA

Job description

Job responsibilities

Job summary

The post holder works under direct supervision of the practice nurses and works collaboratively with the general practice team in the service and delivery of care management to the practice population.

Special requirements of the post:

An understanding, acceptance, and adherence to the need for strict confidentiality.

An ability to use their own judgement, resourcefulness, common sense, and local knowledge, to respond to patients enquiries and requests while adhering to Practice limitations.

An understanding and acceptance of own capabilities and awareness of own limitations.

Ability to work without direct supervision and determine own workload priorities.

Key responsibilities:

Clinical duties:

To undertake, record and follow guidelines for the tasks for which you have received.

Assist in assessment and surveillance of patient health and wellbeing to include:

blood pressure, pulse rate and rhythm, temperature, height and weight, BMI.

New patient medicals

Phlebotomy

Urinalysis

ECGs

Dietary advice

Basic first aid

Perform simple dressings

Ear syringing

B12 Injections

Prepare and maintain treatment room environment and equipment before, during and after patient care interventions

Vaccinations and immunisations under the direction of the practice nurse (if qualified).

Act as a chaperone when required

General duties:

Ensure fridge temperatures are checked and recorded daily.

Ensure equipment is cleaned, sterilised, and stored appropriately.

Ensure the clinical room is always clean and tidy.

Administration duties:

Experience of Emis web.

Maintain stock levels.

Assist with audits (relevant to own workload).

Education and Training:

To participate is any training and development relevant to your role, both in-house and externally as required.

Communication:

Demonstrate sensitive communication styles to ensure patients are fully informed and consent to treatment.

Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background, and preferred ways of communicating.

Act as an advocate when representing patients and colleagues.

Delivering a quality service:

Recognise and work within own competence and professional code of conduct as regulated by the NMC.

Produce accurate, contemporaneous, and complete records of patient consultation, consistent with legislation, policies, and procedures.

Prioritise, organise, and manage own workload in a manner that maintains and promotes quality.

Deliver care as an individual and team according to NSF, NICE guidelines, and evidence-based care.

Participate in shared learning across the practice and wider organisation and assess the impact of policy implementation on care delivery.

Work within policies regarding family violence, vulnerable children and adults, substance abuse and addictive behaviour, and refer as appropriate.

Team working:

Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.

Participate in nursing team activities that create opportunities to improve patient care.

Management of risk:

Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients.

Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures, and guidelines.

Ensure safe storage, rotation and disposal of vaccines and drugs.

Undertake mandatory and statutory training requirements.

Apply infection-control measures within the practice according to local and national guidelines.

Utilising information:

Use technology and appropriate software packages as an aid to day-to-day operations.

Review and process data using accurate read codes to ensure easy accurate information retrieval for monitoring and audit processes.

Adhere to statutory and practice requirements such as confidentiality and general data protection regulations.

Learning and development:

Share learning and information to other team members to share good practice.

Assess own learning needs and undertake learning as appropriate.

Equality and diversity:

Recognise the importance of peoples rights interpreting them in a way that is consistent with procedures.

Respect the privacy, dignity, needs and beliefs of patients and carers.

Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour.

The post holder will also undertake any other reasonable duties as directed by the Senior Practice Nurse, Practice Manager, or Clinician within the scope of the post.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Qualified to NVQ level 2 in Health and Social Care
• Healthcare qualification (level 3 or 4) or working towards gaining equivalent level
• Previous completion of the HCA Care Certificate

Desirable

• Qualified to NVQ level 3
• Vaccination certificate

Experience

Essential

• Experience of working with the general public
• Experience of working in a healthcare setting
• Experience of working in a primary care environment
• Ability to record accurate clinical notes
• Previous knowledge of emis web

Desirable

• Experience of working in a GP practice
• Experience of working in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Weavers Practice

Address

The Weavers Practice

High Street

Rishton

Blackburn

BB1 4LA

Employer's website

https://theweaverspractice.co.uk/ (Opens in a new tab)