30 hour part time Receptionist

Job description

Job responsibilities

Part Time Receptionist

PART TIME RECEPTIONIST

HOURS:

30

RESPONSIBLE TO:

Practice Manager / Reception Supervisor

JOB PURPOSE:

Greet patients and visitors in an efficient and courteous manner

Provide an effective and polite telephone enquiry service

Proactively communicate information between relevant patients, doctors and other healthcare professionals

1.

Greet patients and visitors to the practice.

2.

Book in patients and visitors in line with practice appointment and visitors procedures.

3.

Respond to and/or direct all patient and visitor requests accordingly.

4.

Answer incoming telephone calls, ensuring calls are documented and redirected accordingly.

5.

Ensure the computerised appointment system is up-to-date.

6.

Book, amend and cancel patient appointments.

7.

Ensure reception and clinical areas are ready for each session.

8.

Register new patients on the computer system.

9.

Ensure up-to-date maintenance of patient information, both computerised and manual.

10.

Distribute completed prescriptions.

11.

Chaperone patients where necessary.

12.

Be the Practice first point of contact for anything EMIS related.

13.

Check that answering machine service has correctly switched to night service at close of practice each day.

14.

Maintain patient confidentiality at all times and comply with all aspects of Data Protection Act.

15.

Maintain security of building at all times (unlock building in the morning and check and lock all windows and lock all internal and external doors at night, setting alarm if last out).

16.

Follow practice procedures in the event of a fire.

17.

Undertake statutory and mandatory training.

18.

Attend and participate in meetings as required.

19.

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time.

20.

Work safely at all times and in accordance with Legislative requirements and Practice Policy and Procedures.

Person Specification

Qualifications

Essential

• Good standard of general education
• GCSE Mathematics
• GCSE English

Desirable

• NVQ in Customer Service

Knowledge

Desirable

• KNOWLEDGE
• An understanding of a General Practice environment

Experience

Essential

• Practical experience of working with others
• Experience of using own initiative
• Experience of customer service

Desirable

• Experience of working within a healthcare, primary care or Reception environment
• Practical experience of computerised recording systems

Behaviours

Essential

• Planning and organising
• Performing under pressure
• Adaptability
• Team working
• Self motivated
• Flexibility
• Confidentiality

Skills

Essential

• Excellent communication skills (Written and Oral)
• IT skills
• Time Management and the ability to work to deadlines
• Negotiation and conflict management skills
• Problem solving skills
• Interpersonal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Church Stretton Medical Practice

Address

Church Stretton Medical Practice

Easthope Road

Church Stretton

Shropshire

SY6 6BL

Employer's website

https://www.churchstrettonmedicalpractice.co.uk/ (Opens in a new tab)