Receptionist

Job summary

The Family Practice is seeking a dedicated individual to join our reception team. As a frontline staff member, you will serve as the primary point of contact for our service users and visitors. Excellent communication and interpersonal skills are essential for this role.

The position is part-time, 20 hours working Wednesday,Thursday, Friday and Saturdays.

Requirements:

• Previous experience in General Practice is not mandatory, but effective communication and teamwork skills are necessary.
• Familiarity with Emis web is preferred but not required; training will be provided.
• Flexibility to work varying hours to cover annual leave or sickness is essential.

Application Process: If you are a motivated individual with a commitment to providing excellent customer service and administrative support, please submit your CV and a cover letter outlining your suitability for the role. We look forward to welcoming you to our team.

Main duties of the job

Main Duties:

• Process telephone and e-requests for appointments.
• Guide patients to the most suitable service (Care navigate).
• Answer and transfer incoming calls efficiently.
• Record contact information accurately in the patient records.
• Assist with patient registrations.
• Perform general administrative tasks such as photocopying and filing.
• Manage practice emails promptly and professionally.
• Adhere to the practice's policies and procedures.
• Complete any necessary training.
• Maintain a clean and organized workspace.
• Provide support to clinical staff with general tasks as required.

About us

The Family Practice, situated in Blackburn's town centre, boasts a warm and welcoming atmosphere. Our team comprises of 2 GP Partners, 1 Advanced Nurse Practitioner, 1 Physician Associate, 1 Clinical Pharmacist, 1 Practice Nurse, 1 Secretary, and our dedicated administration team.