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Farley Road Medical Practice

Experienced GP Administrator

The closing date is 10 April 2026

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Job summary

We are looking for an experienced and motivated Administrator to join our friendly and busy primary care team.

The ideal candidate will be a reliable individual with excellent attention to detail, strong organisational skills, and the ability to work both independently and collaboratively as part of a team.

We are a well-established, patient-focused GP practice that takes pride in delivering high-quality primary care within a supportive and welcoming team environment.

We offer a positive and supportive workplace where staff wellbeing and the delivery of excellent patient care are at the heart of everything we do.

Main duties of the job

A GP Administrator provides essential administrative support to ensure the smooth day-to-day running of a GP practice. The role involves managing patient records, processing clinical correspondence, coding information from medical letters, and completing tasks assigned by clinicians. The GP Administrator works closely with the clinical and administrative teams to maintain accurate records, support patient services, and ensure all administrative processes are completed efficiently while maintaining strict confidentiality.

About us

We are a GP practice based over 2 sites and around 12,000 patients. Our Mission is to provide care and services that we and our families would want to use. Our Vision is to enable people to live healthy and more independent life through high quality, seamless care.

Details

Date posted

13 March 2026

Pay scheme

Other

Salary

Depending on experience Starting at £12.71 per hour

Contract

Permanent

Working pattern

Full-time

Reference number

A4683-26-0002

Job locations

53 Farley Road

South Croydon

Surrey

CR2 7NG


Job description

Job responsibilities

Administrative Support

Provide administrative support to GPs, nurses, and the practice management team.

Prepare letters, reports, and other documentation when required.

Manage incoming and outgoing post, emails, and internal communications.

Process patient registrations, transfers, and deductions.

Registrations of new patients, obtaining all the relevant information and checks

Process and complete tasks assigned by GPs

File patient prescription requests for the prescribing clerk to process.

Reviewing and clinically coding relevant information from clinical letters into patient records.

Appointments

Process appointment requests for today and future appointments from patients by telephone.

Book home visits for the PCN paramedic

Checking 111 reports and booking patient in where required

Medical Records Management

Scan, file, and organise patient documents and correspondence.

Process incoming and outgoing medical records.

Maintain accurate and confidential patient records in line with data protection regulations

Communication and Coordination

Handle incoming telephone calls and respond to patient queries professionally.

Liaise with GPs, nurses, hospitals, pharmacies, and other healthcare providers.

Process test results, and clinical correspondence.

Manage surgery mailbox

Compliance and Confidentiality

Ensure patient confidentiality is maintained at all times.

Follow practice policies and procedures including safeguarding, health and safety, and data protection.

To have a thorough knowledge of all Practice procedures

Job description

Job responsibilities

Administrative Support

Provide administrative support to GPs, nurses, and the practice management team.

Prepare letters, reports, and other documentation when required.

Manage incoming and outgoing post, emails, and internal communications.

Process patient registrations, transfers, and deductions.

Registrations of new patients, obtaining all the relevant information and checks

Process and complete tasks assigned by GPs

File patient prescription requests for the prescribing clerk to process.

Reviewing and clinically coding relevant information from clinical letters into patient records.

Appointments

Process appointment requests for today and future appointments from patients by telephone.

Book home visits for the PCN paramedic

Checking 111 reports and booking patient in where required

Medical Records Management

Scan, file, and organise patient documents and correspondence.

Process incoming and outgoing medical records.

Maintain accurate and confidential patient records in line with data protection regulations

Communication and Coordination

Handle incoming telephone calls and respond to patient queries professionally.

Liaise with GPs, nurses, hospitals, pharmacies, and other healthcare providers.

Process test results, and clinical correspondence.

Manage surgery mailbox

Compliance and Confidentiality

Ensure patient confidentiality is maintained at all times.

Follow practice policies and procedures including safeguarding, health and safety, and data protection.

To have a thorough knowledge of all Practice procedures

Person Specification

Qualifications

Essential

  • O/GSCE Level qualifications in English & Maths or equivalent

Experience

Essential

  • Previous experience in dealing with the public
  • Reception experience
  • Good computer skills, Microsoft Word and Excel
  • Excellent interpersonal and communication skills

Desirable

  • Previous work experience at a GP Practice
  • Experience of the EMIS Web System
Person Specification

Qualifications

Essential

  • O/GSCE Level qualifications in English & Maths or equivalent

Experience

Essential

  • Previous experience in dealing with the public
  • Reception experience
  • Good computer skills, Microsoft Word and Excel
  • Excellent interpersonal and communication skills

Desirable

  • Previous work experience at a GP Practice
  • Experience of the EMIS Web System

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Farley Road Medical Practice

Address

53 Farley Road

South Croydon

Surrey

CR2 7NG


Employer's website

https://www.farleymedical.co.uk/ (Opens in a new tab)

Employer details

Employer name

Farley Road Medical Practice

Address

53 Farley Road

South Croydon

Surrey

CR2 7NG


Employer's website

https://www.farleymedical.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operations Manager

Danielle Chapman

danielle.chapman4@nhs.net

02086511222

Details

Date posted

13 March 2026

Pay scheme

Other

Salary

Depending on experience Starting at £12.71 per hour

Contract

Permanent

Working pattern

Full-time

Reference number

A4683-26-0002

Job locations

53 Farley Road

South Croydon

Surrey

CR2 7NG


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