Job summary
An opportunity has arisen for a Receptionist/Administrator to join our team at Woodview Medical Practice.
The successful candidate should have experience in a similar role or be motivated and keen to learn, together with excellent communication skills.
Training will be offered.
Experience working within Primary Care and SystmOne would be an advantage.
The post is for maternity cover initially at 17 hours, with a view to a reduced number of permanent hours.
Maternity shift pattern includes;
Monday 8.30am - 12.30pm
Wednesday 8.30am - 12.30pm
Thursday 2pm - 6pm
Friday 8.30am - 1.30pm
Main duties of the job
Duties include dealing with patients by telephone and face to face projecting a positive and friendly image to patients and other visitors to the practice.
The job includes significant amount of multi-tasking with the ability to be compassionate and empathetic.
The successful candidate will be flexible and reliable with the ability to work under pressure to compliment our experienced and dedicated team.
About us
We are a dispensing practice of 2,600 patients with sites at both Cockfield and Staindrop. We are a small team working in a positive rural practice with a good work ethic and patient centred approach.
Job description
Job responsibilities
Job summary:
Receive,
assist and care navigate patients in accessing the appropriate service or
healthcare professional in a courteous, efficient and effective way.
Provide
general assistance to the practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone.
Job responsibilities:
- Ensure an effective and efficient
reception service is provided to patients and any other visitors to the
practice.
- Deal with all general enquiries,
explain procedures and make new and follow-up appointments.
- Using your own judgement and
communication skills, ensure that patients with no prior appointment but
who need urgent consultation are seen in a logical and non-disruptive
manner.
- Care navigation signpost patients
to the most appropriate services.
- Explain practice arrangements and
formal requirements to new patients and those seeking temporary cover, and
ensure procedures are completed.
- Receive and make telephone calls as
required. Divert calls and take
messages, ensuring accuracy of detail and prompt appropriate delivery.
- Action medication queries, repeat
prescriptions, online repeat prescription requests in a prompt manner.
- Liaise with patients and pharmacies
to resolve issues with medications.
- Enter patient information on to the
computer as required ensuring clear and concise detail.
- Ensure that all new patients are
registered onto the computer system promptly and accurately, ensuring
patients are invited for a new patient medical where appropriate.
- Enter patient-related
documents onto their medical record using read codes as agreed by the
clinical team. These may be received via post or electronically via email
or SystmOne.
- Action emails, tasks
and other forms of communication received in to the practice.
- Send
referral letters and other communications to specialists and external
healthcare providers.
- Coordinating
referrals to specialists and other healthcare services as directed by the GPs.
- Provide
cover for colleagues in the event of sickness and shortage which may involve
changing times/days of shifts.
- Assisting in the preparation and distribution of
medical reports and summaries
Job description
Job responsibilities
Job summary:
Receive,
assist and care navigate patients in accessing the appropriate service or
healthcare professional in a courteous, efficient and effective way.
Provide
general assistance to the practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone.
Job responsibilities:
- Ensure an effective and efficient
reception service is provided to patients and any other visitors to the
practice.
- Deal with all general enquiries,
explain procedures and make new and follow-up appointments.
- Using your own judgement and
communication skills, ensure that patients with no prior appointment but
who need urgent consultation are seen in a logical and non-disruptive
manner.
- Care navigation signpost patients
to the most appropriate services.
- Explain practice arrangements and
formal requirements to new patients and those seeking temporary cover, and
ensure procedures are completed.
- Receive and make telephone calls as
required. Divert calls and take
messages, ensuring accuracy of detail and prompt appropriate delivery.
- Action medication queries, repeat
prescriptions, online repeat prescription requests in a prompt manner.
- Liaise with patients and pharmacies
to resolve issues with medications.
- Enter patient information on to the
computer as required ensuring clear and concise detail.
- Ensure that all new patients are
registered onto the computer system promptly and accurately, ensuring
patients are invited for a new patient medical where appropriate.
- Enter patient-related
documents onto their medical record using read codes as agreed by the
clinical team. These may be received via post or electronically via email
or SystmOne.
- Action emails, tasks
and other forms of communication received in to the practice.
- Send
referral letters and other communications to specialists and external
healthcare providers.
- Coordinating
referrals to specialists and other healthcare services as directed by the GPs.
- Provide
cover for colleagues in the event of sickness and shortage which may involve
changing times/days of shifts.
- Assisting in the preparation and distribution of
medical reports and summaries
Person Specification
Qualifications
Essential
- Educated to GSCE level or equivalent.
Desirable
- SystmOne experience.
- AMSPAR Qualification.
Other requirements
Essential
- Ability to maintain confidentiality.
- Flexibility to work outside contracted working hours.
Desirable
- Full UK Driving license and own transport due to location.
Experience
Essential
- Experience of working in an administrative/reception role.
- Experience of working with the general public.
Desirable
- Experience of working in a GP Practice.
- Experience of working in primary care.
- Experience of using SystmOne.
Skills and Knowledge
Essential
- Great communication skills.
- Customer service skills/patient focused.
- Ability to work as part of a team and build relationships.
- Effective time management skills.
- Knowledge of IT systems, including ability to use Microsoft Office packages.
Person Specification
Qualifications
Essential
- Educated to GSCE level or equivalent.
Desirable
- SystmOne experience.
- AMSPAR Qualification.
Other requirements
Essential
- Ability to maintain confidentiality.
- Flexibility to work outside contracted working hours.
Desirable
- Full UK Driving license and own transport due to location.
Experience
Essential
- Experience of working in an administrative/reception role.
- Experience of working with the general public.
Desirable
- Experience of working in a GP Practice.
- Experience of working in primary care.
- Experience of using SystmOne.
Skills and Knowledge
Essential
- Great communication skills.
- Customer service skills/patient focused.
- Ability to work as part of a team and build relationships.
- Effective time management skills.
- Knowledge of IT systems, including ability to use Microsoft Office packages.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
