GP Practice - Primary Care Operations Manager

Job description

Job responsibilities

Practice Support

To deal with those matters which are within the post holders remit, the remaining items given directly to the Practice Partners

Support the Managing Partner and Deputy Manager

in any other duties that are within the scope of Job description

Be prepared to attend training courses where these are thought necessary to enhance the post holders skills and performance

To support patient complaints/learning/significant events and lead complaints investigations.

Human Resources, Records and Training

To aid with the recruitment, induction and training of new staff.

Undertake staff reviews and appraisals as required

IT Support and Data Quality

Support the practice in any IT matters in the administration of the Clinical System and other software

To provide support, advice and training for current and new practice staff in the use of the Clinical System

To liaise with IT support department to resolve other hardware and software issues

Premises and Equipment

To be responsible for the general upkeep of the premises, costing reparations and presenting these to the Managing Partner as requested

Organise annual inspections and calibration checks of equipment, ensuring documentation is up to date and reporting faults to the Managing Partner, along with quotations for remedial actions

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

General:

The above duties are neither exclusive nor exhaustive and the post holder may be required to take on other duties as appropriate to the role

The Senior Partner/Practice and Business Manager reserve the right to amend this job description in consultation with the post holder.

Person Specification

Experience

Essential

• Management experience preferred

Desirable

• GP Practice Operations Management ( min 1 year)

Experience

Essential

• Management experience preferred

Desirable

• GP Practice Operations Management ( min 1 year)

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• IT qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

High Green Medical Practice

Address

Mary Potter Centre in Hyson Green

Gregory Boulevard

Nottingham

NG7 5HY

Employer's website

https://www.highgreenmedicalpractice.co.uk/ (Opens in a new tab)