Deputy Practice Manager

Job description

Job responsibilities

Job summary

We are looking for an experienced, proactive and enthusiastic individual. High Green Medical Practice is looking for a Deputy Practice Manager with strong interpersonal and organisational skills to support the Practice Manager and develop it, both now and for the future. The successful candidate will be confident in managing strategically and will possess proven management skills, particularly in HR, IT, Compliance including CQC and Health & Safety. They will also need to be astute and capable of providing a strategic, proactive, and innovative support role in an ever-changing health care environment

Main duties of the job

The postholder will be required to have an understanding of health services together with a passion for improving lives and improving healthcare. This is a great time for individuals seeking a fulfilling and interactive role to join us and develop their career. Other duties to include HR responsibilities - people management, admin team management, clinical staff operational role management, recruitment and induction of new staff, health and safety compliance, IT support, IG governance and GDPR/confidentiality

About us

High Green Medical Practice based within Mary Potter Centre in Hyson Green. Located within easy reach of the city centre facilities and good transport links based near to at the Forest Recreation Ground. Patient list size circa 8500+. 2 Partners supported by team of clinical/non clinical staff roles including ARRS. We are a fully fledged training practice, work with TPP S1.

Job description

Job responsibilities

Location: Nottingham City

The postholder will support the Practice Manager, in ensuring the smooth running of the practice. Where required, develop efficient systems of management to include IT, Human Resources, Financial Management and to delegate tasks appropriately.

The post holder will be a member of the surgery management team with the delegated responsibility for overseeing the day-to-day operation of the surgery. They will ensure the effective processing of all administrative work and appropriate liaison with the reception and administration team while leading the attainment of Local and National KPIs, and APMS KPIs.

Roles and responsibilities:

• To promote the development and maintenance of a quality learning environment throughout the practice.

• To ensure effective supervise the work of the reception team and co-ordinate support services for other team members.

• To ensure rapid response to incoming telephone calls and ensure appropriate action is taken and messages are recorded and take immediate corrective action when needed.

• To identify training needs of reception staff and provide support in the achievement of the objectives of their personal development review.

• To lead the reception staff appraisal system using relevant templates and ensuring relevant, measurable and attainable objectives for staff.

Person Specification

Qualifications

Essential

• Educated to A level standard

Experience

Essential

• Line management experience
• Experience of working in teams; able to promote teamwork and employee satisfaction
• Excellent negotiating and conflict management skills
• Planning skills and ability to prioritise
• Experience of working in a GP Practice preferred
• Experience of working and implementing HR processes preferred

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

High Green Medical Practice

Address

Mary Potter Centre in Hyson Green

Gregory Boulevard

Nottingham

NG7 5HY

Employer's website

https://www.highgreenmedicalpractice.co.uk/ (Opens in a new tab)