PCN Digital & Transformation Lead

Job description

Job responsibilities

This is an exciting role that will lead transformation work across the PCN and use Digital where appropriate to enable the change and maximise the use of the tools available. The Digital and Transformation lead will work with clinical and operational teams within a Primary Care Network (PCN) to improve patient access, support the integration of technological solutions to help practice teams manage workload, improve staff and patient satisfaction, and the efficiency and sustainability of the PCN and practice services.

The post holder will work closely with staff working at practices and across the PCN to understand current service models, identify challenges, agree priorities for improvement and then support these to be delivered. It is likely to be essential for the postholder to liaise with other PCNs Digital and Transformation leads and key individuals within the ICB, including IT / Digital leads and other facilitation resources which may prompt the formation of a supportive network and complement multiple disciplinary team working.

The post holder will lead on planning, use data, Quality Improvement (QI) processes, coordinate and directly support the delivery of transformation activity across the PCN through optimising digital tools, operational processes, pathways, new ways of working and embed transformation and change. The post holder will also support PCN colleagues in identifying costs and financial implications of utilising any digital tools.

The role can include the delivery of a combination of the following responsibilities:

Improve adoption and/or optimisation of new and existing digital technologies to enhance patient access and experience

Identify tools to improve decision support and improve workflow optimisation

Identify opportunities to improve the efficiency of clinical and non-clinical process

Understand demand, capacity and activity and drive improvements in:

- patient experience of access

- operational efficiency including better matching capacity to need

- staff experience at work

Identify opportunities for continuous improvement to support practices and PCNs manage workload

Support team members that are involved in the procurement of any new technologies for the PCN, which are agreed with the ICB to ensure compatibility with infrastructure, strategy, SIA, DPIA etc.

Build relationships and facilitate collaboration between practices, PCNs and the wider system to support at-scale delivery of care to patients (including shared appointments between practices to aid delivery of enhanced access)

Lead an improvement approach to change including building capability for quality improvement within the PCN and system wide approaches to problem solving

Review and improve the PCNs digital maturity

Use data and insight, and improve data quality, to:

Support population health management

Support understanding of the type and intensity of support/training needs of the PCN and coordinate this support, including through OD programmes

Facilitate clinically led innovation and the effective adoption of improvement initiatives, including integrated working at neighbourhood and/or place level to improve access to services for patients

Embedding digital processes as a foundation for other ARRS roles working practices

Embedding digital processes to support delivery of QOF and IIF.

Digital Access

The postholder could support the wider and/or improved utilisation of digital tools such as:

Online consultations

Online registrations

Website use

App use (NHS App and other available healthcare apps)

Cloud Telephony (if applicable)

Business Intelligence tools

This includes reviewing the use of digital tools at a practice and PCN level, as well as identifying and addressing any challenges/inefficiencies that impact on staff workload and patient experience.

Other duties include:

Aligning systems for use of digital tools across the PCN and developing PCN-wide approaches. This includes sharing examples of best practice, promoting the use of NHS App and other healthcare apps and ensuring there is clear messaging on the chosen PCN position for digital tools, whilst ensuring agreement with ICB for compatibility with existing systems and any dependency on central ICB resources

Enabling patients to access digital tools by improving their digital ability through: Upskilling the multi-disciplinary workforce in the uses of digital tools, so that they can educate patients on better utilisation.

Operational and clinical process optimisation

Identify opportunities to use digital to improve the practices and PCN monitoring of patients remotely

Maximise the use of clinical decision support tools and templates across pathways to save time and provide improved care

Identify opportunities to standardise the way care is provided and operational teams work

Change Management

One of the core objectives of this role could be to support practices and PCNs to embed and optimise the use of technology to transform and deliver ongoing improvement to services. The role will require experience in business and service improvement with expertise in transformational change and a thorough understanding of general practice systems and processes.

This expertise will be used to:

Drive the planning and prioritisation of digital changes that will improve the delivery of care and improve patient and staff experience in the practices within the PCN.

Ensure all change is ultimately focussed on improving services for patients.

Build relationships across the PCN to develop consensus for improvements and to ensure business and clinical staff are fully engaged throughout the process of selection, implementation, and deployment of change.

Work alongside practices to understand current challenges and identify solutions. This includes providing hands-on support with implementing and sustaining agreed changes.

Support practices and staff to effectively use relevant technology systems and products to enable improvement.

Advise on innovative opportunities and support practices to maximise benefits from innovation, through the sharing of learning and best practice.

Identify and support with training and development, with opportunities for upskilling staff to become digital champions.

Develop and manage an overall digital transformation plan for the PCN that also supports the ICB digital transformation strategy, including identifying

interdependencies, managing risks, considering the potential impacts on the wider organisation, and determining resource requirements.

Provide specialist training, advice and support on key programmes of work and own role/responsibilities where necessary, whilst avoiding duplication with any central ICB training/resources

Encourage practices within a PCN with their use of the Digital Journey Planner (digitaljourneyplanner.co.uk) and support them with recommended methodologies in improving their digital maturity.

Analytics and Data Management

The role will require an individual with experience of using data to identify trends, drive improvement and assess impact. These skills will be used to:

Review existing datasets to analyse the utilisation of digital tools at a practice and PCN level, e.g. online consultation and NHS app usage

Use practice and PCN data from clinical systems to aid with

o Population Health Insights

o Improving Access and appointment planning

o Improving Efficiency through reviewing demand, activity and utilisation of appointments and how patients use consume the services

o Workforce planning

Use the information and dashboards available to support understanding of challenges of certain working practices, identify possible solutions and track the impacts of changes that have been made.

Use data to track and assess impact of changes made to operational processes, and to track trends and developments over time.

Ability to interpret qualitative and quantitative information from a range of sources and present it concisely to stakeholders to increase their understanding of operational challenges.

Carry out timely and accurate information analysis and reporting on agreed areas of portfolio, ensuring outcomes are evaluated.

Liaise with system suppliers to optimise their development of tools to support transformation

Person Specification

Experience

Essential

• Experience of working on projects, including successfully delivering change and improvement programmes.
• Previous experience in project management and planning
• Experience of interacting with internal and external stakeholders at a variety of levels and across functions, managing expectations and ensuring high levels of satisfaction.
• Excellent communication and presentation skills, with the ability to clearly communicate complex issues to a variety of audiences
• Ability to work effectively under pressure, within strict time constraints and must be able to manage multiple projects in a fast-paced, time sensitive environment.
• An interest in and understanding of health care and health issues in inner City Nottingham.
• An interest in improving the patients experience / care / safety through training from audits or quality improvement projects.
• Experience of championing diversity and inclusion and promoting actions to make improvements to the experience of diverse groups.
• Familiarity with and technical knowledge of IT products such as primary clinical systems and digital tools

Qualifications

Essential

• Evidence of a sound education to A level standard or equivalent
• Evidence of a commitment to continuing professional development
• Project management qualifications or relevant experience
• Experience and success of communicating with people
• Experience of working in teams; able to promote teamwork
• Working in a IT environment

Desirable

• Administrative experience in the NHS or in practice management
• Experience of working with NHS bodies
• Degree or other evidence of academic study, research or significant initiatives in transformation change using digital as an enabler.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

High Green Medical Practice

Address

Mary Potter Centre in Hyson Green

Gregory Boulevard

Nottingham

NG7 5HY

Employer's website

https://www.highgreenmedicalpractice.co.uk/ (Opens in a new tab)