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Raj Medical Centre

Care Navigator

The closing date is 31 January 2026

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Job summary

We are looking for part-time Care Navigators to join our friendly team at Raj Medical Centre. This is a Fixed Term position to cover Maternity Leave.

Raj Medical Centre is a high achieving practice with 6800 registered patients. The Practice strives to meet the needs of the patient population and is always looking at new services and expertise to accomplish this.

Experience of working in General Practice and using SystmOne is desirable, however full training will be given.

Main duties of the job

Typical duties will include:

Care Navigation

Answering the Telephone

Booking appointments

Dealing with patient queries

Prescriptions

Scanning/data entry onto the clinical system

About us

At Raj Medical Centre, we pride ourselves on being a friendly, supportive, and highly professional team. Our staff work closely together, creating a positive and respectful atmosphere where everyone feels valued and supported. Collaboration is at the heart of what we do, and we believe that working as one team allows us to provide the highest standard of care to our patients.

We foster a strong work ethic built on dedication, mutual respect, and a shared commitment to excellence. Team members are encouraged to take pride in their roles, support one another, and continuously develop their skills in a safe and welcoming environment.

Details

Date posted

20 January 2026

Pay scheme

Other

Salary

£12.21 an hour

Contract

Fixed term

Duration

1 years

Working pattern

Part-time

Reference number

A4661-26-0000

Job locations

Raj Medical Centre

Laceby Road

Grimsby

DN34 5LP


Job description

Job responsibilities

1. Telephone Duties

1.1 Care Navigation

1.2 Making Appointments

1.3 Giving out results

1.4 Taking Prescription requests

1.5 Contacting other providers

1.6 General enquiries

2. General Reception Duties

2.1 Greeting and directing patients

2.2 Greeting and directing visitors

2.3 Handing out prescriptions

2.4 Making appointments

2.5 Ensuring the Task list is completed on a daily basis

2.6 Check NHS Mail account and print off patient correspondence

2.7 Inputting and extracting information from the practice computer system

2.8 Responding to the needs of both Doctors and Nurses during surgery

2.9 Health and Safety awareness (e.g handling samples)

2.10 General housekeeping e.g keeping the waiting areas and reception tidy

2.11 Collecting monies from patients for non NHS services

3. Repeat Prescriptions

3.1 Dealing with requests for repeat prescriptions

3.2 Raising prescriptions as per the practice protocols

3.3 Dealing with any queries relating to repeat prescriptions

4. Scanning/Read Coding

4.1 Scan all patient letters received and match to patients on a daily basis

4.2 Read code patient letters as per practice protocol on a daily basis

Job description

Job responsibilities

1. Telephone Duties

1.1 Care Navigation

1.2 Making Appointments

1.3 Giving out results

1.4 Taking Prescription requests

1.5 Contacting other providers

1.6 General enquiries

2. General Reception Duties

2.1 Greeting and directing patients

2.2 Greeting and directing visitors

2.3 Handing out prescriptions

2.4 Making appointments

2.5 Ensuring the Task list is completed on a daily basis

2.6 Check NHS Mail account and print off patient correspondence

2.7 Inputting and extracting information from the practice computer system

2.8 Responding to the needs of both Doctors and Nurses during surgery

2.9 Health and Safety awareness (e.g handling samples)

2.10 General housekeeping e.g keeping the waiting areas and reception tidy

2.11 Collecting monies from patients for non NHS services

3. Repeat Prescriptions

3.1 Dealing with requests for repeat prescriptions

3.2 Raising prescriptions as per the practice protocols

3.3 Dealing with any queries relating to repeat prescriptions

4. Scanning/Read Coding

4.1 Scan all patient letters received and match to patients on a daily basis

4.2 Read code patient letters as per practice protocol on a daily basis

Person Specification

Qualifications

Essential

  • Literacy and numeracy skills
  • Understanding of the role of Care Navigator
  • Skills and competency relevant to the role e.g. Communication, Telephone skills and Customer Service
  • IT Literate
  • Motivated and reliable
  • Flexible and responsive to change
  • Ability to work in a pressured environment
  • Team Player

Desirable

  • Previous experience in General Practice
  • SystmOne experience
Person Specification

Qualifications

Essential

  • Literacy and numeracy skills
  • Understanding of the role of Care Navigator
  • Skills and competency relevant to the role e.g. Communication, Telephone skills and Customer Service
  • IT Literate
  • Motivated and reliable
  • Flexible and responsive to change
  • Ability to work in a pressured environment
  • Team Player

Desirable

  • Previous experience in General Practice
  • SystmOne experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Raj Medical Centre

Address

Raj Medical Centre

Laceby Road

Grimsby

DN34 5LP


Employer's website

https://www.rajmedicalgp.nhs.uk (Opens in a new tab)

Employer details

Employer name

Raj Medical Centre

Address

Raj Medical Centre

Laceby Road

Grimsby

DN34 5LP


Employer's website

https://www.rajmedicalgp.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Reception Manager

Sarah Parkinson

sarah.parkinson15@nhs.net

01472752300

Details

Date posted

20 January 2026

Pay scheme

Other

Salary

£12.21 an hour

Contract

Fixed term

Duration

1 years

Working pattern

Part-time

Reference number

A4661-26-0000

Job locations

Raj Medical Centre

Laceby Road

Grimsby

DN34 5LP


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