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Wideopen Medical Centre

Call-handler / administrator

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This job is now closed

Job summary

Wideopen Medical Centre

We are seeking friendly, helpful and personable Call-Handlers / Administrator to join our team and work across our main practice in Wideopen, NE13 6LN and twin-site in Dudley, North Tyneside, NE23 7HR). We will consider full-time or part-time as a job share.

If you are keen to provide outstanding service to our patient population then this could be the role for you.

Your duties would include working in our telephone hub and completing administrative tasks in a back office environment as well as dealing with patient facing enquiries.

At times this can be a challenging role and so it is important that you have the ability to remain calm and professional at all times.

Main duties of the job

Being responsive to telephone enquiries and face to face enquiries. Managing daily administrative duties such as prescription requests, booking appointments, signposting to NHS services, filing and general ad-hoc administration tasks.

About us

We are a friendly practice based in Wideopen with a twin-site in Dudley, North Tyneside. The doctors and staff at the practice take pride in offering the highest standard of patient centred healthcare.

Details

Date posted

30 January 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Full-time, Job share

Reference number

A4657-25-0000

Job locations

Great North Road

Wideopen

Wideopen

Tyne and Wear

NE13 6LN


Dudley Surgery

Market Street

Dudley

Cramlington

Northumberland

NE23 7HR


Job description

Job responsibilities

As a call-handler for Wideopen Medical Centre, you will be the first point of contact with patients, patients relatives, healthcare professionals and other callers. Using the practice system to record patient demographics and general information, you will assess the nature of the call and direct the caller to the most appropriate healthcare professional or end disposition. You will contribute to the overall delivery of an end to end service for patients calling the practice.

Administration duties include filing patient correspondence, updating patient records, medication requests and general enquiries.

Job description

Job responsibilities

As a call-handler for Wideopen Medical Centre, you will be the first point of contact with patients, patients relatives, healthcare professionals and other callers. Using the practice system to record patient demographics and general information, you will assess the nature of the call and direct the caller to the most appropriate healthcare professional or end disposition. You will contribute to the overall delivery of an end to end service for patients calling the practice.

Administration duties include filing patient correspondence, updating patient records, medication requests and general enquiries.

Person Specification

Experience

Essential

  • Good communicator
  • Can empathise with difficult situations and adapt to individual needs
  • Is able to retain information

Desirable

  • Experience of working in a General Practice
  • Experience of working under pressure
Person Specification

Experience

Essential

  • Good communicator
  • Can empathise with difficult situations and adapt to individual needs
  • Is able to retain information

Desirable

  • Experience of working in a General Practice
  • Experience of working under pressure

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Wideopen Medical Centre

Address

Great North Road

Wideopen

Wideopen

Tyne and Wear

NE13 6LN


Employer's website

https://wideopenmedicalcentre.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Wideopen Medical Centre

Address

Great North Road

Wideopen

Wideopen

Tyne and Wear

NE13 6LN


Employer's website

https://wideopenmedicalcentre.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

practice manager

sharon Kinninmonth

sharon.kinninmonth@nhs.net

Details

Date posted

30 January 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Full-time, Job share

Reference number

A4657-25-0000

Job locations

Great North Road

Wideopen

Wideopen

Tyne and Wear

NE13 6LN


Dudley Surgery

Market Street

Dudley

Cramlington

Northumberland

NE23 7HR


Supporting documents

Privacy notice

Wideopen Medical Centre's privacy notice (opens in a new tab)