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Sid Valley Practice

Medical Administrator

Information:

This job is now closed

Job summary

Sid Valley Practice is seeking a motivated and enthusiastic individual to join our Medical Administration team as a full-time Medical Administrator. This permanent role offers a contract for up to 37 hours per week, working 4 days a week to ensure optimal staffing levels.

Key Responsibilities:

  • Administrative Support: Provide efficient and accurate services for GPs and health professionals, including the preparation of letters, reports, and patient referrals.
  • Patient Interaction: Handle incoming and outgoing telephone calls to facilitate timely and appropriate communications, take messages and address queries.
  • Appointment Coordination: Assist with booking appointments both at the surgery and wider NHS services.
  • Task Management: Action tasks sent by doctors promptly and efficiently, including emailing urgent letters and referrals.
  • Data Management: Maintain accurate medical data, ensuring that patient records, addresses, and protocols are up-to-date.
  • Administrative Duties: Support the registration of new patients, manage daily administrative tasks, and assist with medical and insurance records retrieval.
  • Collaboration: Work closely with the clinical team to provide exceptional patient service and assist with booking telephone appointments as needed.

Main duties of the job

About You:

The successful applicant will:

  • Adaptability: Demonstrate the ability to manage a fast-paced, ever-changing workload.
  • Customer Service: Possess excellent customer service skills and a caring approach to patients.
  • Organisational Skills: Be highly organised, with the ability to prioritise tasks and multitask effectively.
  • IT Proficiency: Have good IT skills and a willingness to learn new systems.
  • Communication: Exhibit strong organisational and communication skills.

Benefits:

  • Training: Full training will be provided, making this an excellent opportunity for those without medical administration experience.
  • NHS Pension Scheme: Available to all staff.
  • Compensation: Pay is based on the national minimum wage and experience.

About us

How to Apply:

Please complete the application form and return to Steph Raistrick at d-icb.sidvalleypm@nhs.net or post to Sid Valley Practice, Sedemuda Road, Sidmouth, Devon, EX10 9YA.

Closing date: 2nd February 2025. Please note, we reserve the right to close this vacancy early if we receive sufficient applications. Provisional date for interviews: Thursday 6th February 2025.

Details

Date posted

21 January 2025

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A4646-25-0001

Job locations

Beacon Medical Centre

Sedemuda Road

Sidmouth

Devon

EX10 9YA


Victoria Hospital

Sidmouth

Devon

EX10 8EW


Job description

Job responsibilities

The role of the medical administrator encompasses a variety of tasks, though the individual in this position will not necessarily be responsible for all of them:

Patient Interaction and Communication

  • Reception Duties: Welcoming patients, managing inquiries, and providing information about the practice.
  • Appointment Scheduling: Booking, rescheduling, and cancelling patient appointments using practice management software.
  • Telephone Management: Handling incoming calls, directing them to appropriate staff, and taking messages as necessary.
  • Patient Registration: Registering new patients and updating existing patient records.

Administrative Support

  • Record Keeping: Maintaining accurate and up-to-date patient records, including personal information and medical histories, both digitally and on paper.
  • Data Entry: Inputting data into electronic health records and practice management systems.
  • Correspondence: Managing incoming and outgoing mail and emails, and drafting correspondence as required.
  • Medical Reporting: Assisting in the preparation and distribution of medical reports and summaries.
  • Medical Summarising: Summarise and update medical records to ensure they are comprehensive and accessible to healthcare providers.
  • Referrals and Communication: Type and send referral letters and other communications to specialists and external healthcare providers.
  • GP Rota Management: Assist in creating and maintaining the GP rota to ensure adequate staffing and coverage.
Prescription Management
  • Prescription Processing: Assist with the preparation and management of repeat prescriptions, ensuring they are processed efficiently and accurately.
  • Liaison with Pharmacists: Communicate with local pharmacies to resolve any prescription issues and ensure timely medication delivery.
  • Medication Queries: Address patient queries related to prescriptions and medications.

Patient Care Coordination

  • Referral Management: Coordinating referrals to specialists and other healthcare services as directed by the GPs.
  • Follow-ups: Organizing follow-up appointments and tests, and ensuring patients are reminded of upcoming appointments.
  • Patient Liaison: Acting as a point of contact for patients regarding their care and any administrative issues.
  • Referrals and Communication: Support the secretarial team when required with referral letters and other communications to specialists and external healthcare providers.

Job description

Job responsibilities

The role of the medical administrator encompasses a variety of tasks, though the individual in this position will not necessarily be responsible for all of them:

Patient Interaction and Communication

  • Reception Duties: Welcoming patients, managing inquiries, and providing information about the practice.
  • Appointment Scheduling: Booking, rescheduling, and cancelling patient appointments using practice management software.
  • Telephone Management: Handling incoming calls, directing them to appropriate staff, and taking messages as necessary.
  • Patient Registration: Registering new patients and updating existing patient records.

Administrative Support

  • Record Keeping: Maintaining accurate and up-to-date patient records, including personal information and medical histories, both digitally and on paper.
  • Data Entry: Inputting data into electronic health records and practice management systems.
  • Correspondence: Managing incoming and outgoing mail and emails, and drafting correspondence as required.
  • Medical Reporting: Assisting in the preparation and distribution of medical reports and summaries.
  • Medical Summarising: Summarise and update medical records to ensure they are comprehensive and accessible to healthcare providers.
  • Referrals and Communication: Type and send referral letters and other communications to specialists and external healthcare providers.
  • GP Rota Management: Assist in creating and maintaining the GP rota to ensure adequate staffing and coverage.
Prescription Management
  • Prescription Processing: Assist with the preparation and management of repeat prescriptions, ensuring they are processed efficiently and accurately.
  • Liaison with Pharmacists: Communicate with local pharmacies to resolve any prescription issues and ensure timely medication delivery.
  • Medication Queries: Address patient queries related to prescriptions and medications.

Patient Care Coordination

  • Referral Management: Coordinating referrals to specialists and other healthcare services as directed by the GPs.
  • Follow-ups: Organizing follow-up appointments and tests, and ensuring patients are reminded of upcoming appointments.
  • Patient Liaison: Acting as a point of contact for patients regarding their care and any administrative issues.
  • Referrals and Communication: Support the secretarial team when required with referral letters and other communications to specialists and external healthcare providers.

Person Specification

Experience

Essential

  • Experience of working with the general public.
  • Experience of administrative/reception duties.
  • Strong IT skills.
  • Ability to work as a team member and autonomously.
  • Competent in the use of Office and Outlook.

Desirable

  • SystmOne software experience.
  • Experience of working in a health care setting.
  • Experience of working as a medical secretary/audio typing.

Qualifications

Essential

  • GCSE mathematics and English (grade C or above).

Desirable

  • NVQ level 2 in Health and Social Care.
Person Specification

Experience

Essential

  • Experience of working with the general public.
  • Experience of administrative/reception duties.
  • Strong IT skills.
  • Ability to work as a team member and autonomously.
  • Competent in the use of Office and Outlook.

Desirable

  • SystmOne software experience.
  • Experience of working in a health care setting.
  • Experience of working as a medical secretary/audio typing.

Qualifications

Essential

  • GCSE mathematics and English (grade C or above).

Desirable

  • NVQ level 2 in Health and Social Care.

Employer details

Employer name

Sid Valley Practice

Address

Beacon Medical Centre

Sedemuda Road

Sidmouth

Devon

EX10 9YA


Employer's website

https://www.sidvalleypractice.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Sid Valley Practice

Address

Beacon Medical Centre

Sedemuda Road

Sidmouth

Devon

EX10 9YA


Employer's website

https://www.sidvalleypractice.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Senior Administrator

Steph Raistrick

sraistrick@nhs.net

01395517229

Details

Date posted

21 January 2025

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A4646-25-0001

Job locations

Beacon Medical Centre

Sedemuda Road

Sidmouth

Devon

EX10 9YA


Victoria Hospital

Sidmouth

Devon

EX10 8EW


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