Job summary
We are seeking a skilled and experienced Management Support professional
to join our team at Chapelgreen Surgery.
Main duties of the job
The successful candidate will provide high-level support to our current management team and assist with the day-to-day operations of the practice. We are looking for a motivated, and proactive individual with skills in people management along with patient services, compliance and health and safety, as well as excellent IT skills.
About us
We are a well-established, forward thinking, 9 partner practice, in the North of Sheffield, serving over 15,000 patients across two sites. We are an enthusiastic training practice and take pride in delivering excellent patient care.
Information about the Practice & Team
9 GP Partners (including 4 GP Trainers)
2 Salaried GPs
1 ANP
7 Practice Nurses, 2 HCAs
2 Physicians Associate shared with the PCN
A Clinical Pharmacist Team shared with the PCN
Well-resourced management & administrative team
Training posts include GPR, Medical Students, Physicians Associates and Business Admin Apprenticeships.
Systmone clinical system
Job description
Job responsibilities
The following are the core responsibilities of the Management Support. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
The Management Support is responsible for supporting all day-to-day operations of Chapelgreen Surgery.
Responsibilities include:
- Responsible for compiling and submitting monthly and quarterly reports.
- Coordinate and support the monitoring of QOF.
- Monitoring of the petty cash system
- Collating payroll information for processing
- Support preparations for CQC
- Ensuring staffalways adhere to policy and procedure.
- Developing and implementing clinical staff rotas, arranging adequate cover if needed. Ensure adequate room rota for all staff and outside bookings to generate income.
- Inductions and training schedules for trainees
- Responsible for registering new users on all IT platforms needed such as, AccuRX and ICE in accordance with new starter form.
- Liaising with training providers for sickness
- Manage and monitor annual leave and absences via Bright HR
- Assist management team with creation of new starter packs.
- Maintaining the significant event record on Bright HR
- Minute taking for practice meetings.
- Manage asset registersand equipment log.
- Support in adhering to the leavers policy e.g. deactivation of smart card, preparing leavers form for interview
- Dealing with day-to-day issues that arise relating to staff and buildings in Operations Managers absence.
- Support building and equipment maintenance
- Responding to I.T issues
- Managing, organising PPG meetings
- Manage the practice website and Facebook page.
- Guiding staff and developing searches and audits on the clinical system
- Monitoring and disseminating information on safety alerts and other patient information
Job description
Job responsibilities
The following are the core responsibilities of the Management Support. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
The Management Support is responsible for supporting all day-to-day operations of Chapelgreen Surgery.
Responsibilities include:
- Responsible for compiling and submitting monthly and quarterly reports.
- Coordinate and support the monitoring of QOF.
- Monitoring of the petty cash system
- Collating payroll information for processing
- Support preparations for CQC
- Ensuring staffalways adhere to policy and procedure.
- Developing and implementing clinical staff rotas, arranging adequate cover if needed. Ensure adequate room rota for all staff and outside bookings to generate income.
- Inductions and training schedules for trainees
- Responsible for registering new users on all IT platforms needed such as, AccuRX and ICE in accordance with new starter form.
- Liaising with training providers for sickness
- Manage and monitor annual leave and absences via Bright HR
- Assist management team with creation of new starter packs.
- Maintaining the significant event record on Bright HR
- Minute taking for practice meetings.
- Manage asset registersand equipment log.
- Support in adhering to the leavers policy e.g. deactivation of smart card, preparing leavers form for interview
- Dealing with day-to-day issues that arise relating to staff and buildings in Operations Managers absence.
- Support building and equipment maintenance
- Responding to I.T issues
- Managing, organising PPG meetings
- Manage the practice website and Facebook page.
- Guiding staff and developing searches and audits on the clinical system
- Monitoring and disseminating information on safety alerts and other patient information
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills- Essential
- Leadership and / or Management Qualification - Essential
- Experience of working with the general public
- Experience of working in a health care setting
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of workforce planning
- Relevant health and safety experience
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Strategic thinker
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management (Planning & Organising)
- Proven problem solving & analytical skills
- Ability to develop, implement and embed policy and procedure
- Ability to motivate and train staff
- Polite and confident
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solutions focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive and resilient
- Ability to drive and deliver change effectively
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Always maintains confidentiality
- Full UK driving licence
Desirable
- Experience of leading multidisciplinary teams
- NHS / Primary Care General Practice experience
- Experience of producing agendas and minutes for meetings
- EMIS / Systmone / Vision user skills
Experience
Essential
Desirable
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills- Essential
- Leadership and / or Management Qualification - Essential
- Experience of working with the general public
- Experience of working in a health care setting
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of workforce planning
- Relevant health and safety experience
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Strategic thinker
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management (Planning & Organising)
- Proven problem solving & analytical skills
- Ability to develop, implement and embed policy and procedure
- Ability to motivate and train staff
- Polite and confident
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solutions focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive and resilient
- Ability to drive and deliver change effectively
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Always maintains confidentiality
- Full UK driving licence
Desirable
- Experience of leading multidisciplinary teams
- NHS / Primary Care General Practice experience
- Experience of producing agendas and minutes for meetings
- EMIS / Systmone / Vision user skills
Experience
Essential
Desirable