Job responsibilities
JOB TITLE: PART TIME RECEPTIONIST
REPORTS TO: Senior Receptionist
HOURS: 24 Hours Per Week
Job Summary:
The post-holder will work in a team of reception and admin staff within
the practice. They will receive and assist patients and direct them to the
appropriate service or healthcare professional in a courteous, efficient and
effective way.
They will project a positive, Professional and friendly image to
visitors, both in person and on the telephone.
The post-holder should have previous experience of working with the
general public and be able to work without constant supervision.
Booking of appointments, take home visits and prescription requests and
prioritise emergency requests after liaising with Clinical Staff and Chaperoning where needed.
Job responsibilities:
Administration
Answering
calls, booking and cancelling appointments and dealing with patient
queries on the front desk.
To
have a thorough knowledge of the repeat prescription procedures in
accordance with Practice guidelines. (Training will be Provided)
Monitoring
Inbox and Issue repeats - checking details of quantity ordered and due,
ensure they are correct and filed ready to collect or sent electronically
to pharmacy
Call
patients and pharmacies back with prescription queries
Liaise
with Admin / Secretary team where needed
Use
of photocopy / Scanner as requested
Be
able to Code where applicable
Refer , triage and Sign post
Reception
Greet
and direct patients and visitors to the practice in a professional and
efficient manner.
Be
able to cover all reception duties as necessary
Ensure
that adequate handover is performed to colleagues after each shift to
ensure all outstanding jobs / messages are passed over
Process
patients changes of address, contact numbers etc. on computer data and
medical records.
Answering
the telephone in a courteous, professional and timely manner
Deal
with routine enquiries, forwarding messages and taking appropriate action
Book appointments, take home visit, prescription requests and
prioritise emergency requests after liaising with Clinical Staff.
Keep patients informed and updated on any changes or delays affecting
clinics or appointments.
Liaise with GPS, Dr on Call and other internal health professionals and
staff
Other Tasks
Clear
and fill up stock in rooms after surgeries (Adhoc weekly)
Ensure
building security have thorough knowledge of doors/windows/alarm
Willingness
of flexibility in providing cover during periods of holiday/sickness/needs
of business
Ensure
your working area is left clean, tidy and secured at the end of the day
Support
GPS with Administrative tasks e.g Coding if applicable (Training will be
given).
Support
GP Trainees if need any Medical Equipment
Any
other reasonable requests made by the Senior Receptionist / Practice Manager
Confidentiality:
In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence and have the right to expect that staff
will respect their privacy and act appropriately
In
the performance of the duties outlined in this job description, the
post-holder may have access to confidential information relating to
patients and their carers, practice staff and other healthcare workers.
They may also have access to information relating to the practice as a
business organisation. All such information from any source is to be
regarded as strictly confidential
Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Ensure
patient confidentiality is maintained at all times
Health & Safety:
The post-holder will assist in promoting and maintaining their own and
others health, safety and security as defined in the practice health &
safety policy, the practice health & safety manual, and the practice
infection control policy and published procedures. This will include:
Using
personal security systems within the workplace according to practice
guidelines
Identifying
the risks involved in work activities and undertaking such activities in a
way that manages those risks
Making
effective use of training to update knowledge and skills
Using
appropriate infection control procedures, maintaining work areas in a tidy
and safe way and free from hazards
Actively
reporting of health and safety hazards and infection hazards immediately
when recognised
Keeping
own work areas and general/patient areas clean and tidy
Undertaking
periodic infection control training (minimum annually)
Reporting
potential risks identified
Undertaking
Mandatory Annual Training
Equality and Diversity:
The post-holder will support the equality, diversity and rights of
patients, carers and colleagues, to include:
Acting
in a way that recognises the importance of peoples rights, interpreting
them in a way that is consistent with practice procedures and policies,
and current legislation
Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving
in a manner that is welcoming to and of the individual, is non-judgmental
and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented
by the practice as part of this employment, with such training to include:
Participation
in an annual individual performance review, including taking
responsibility for maintaining a record of own personal and/or
professional development
Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work
Quality:
The post-holder will strive to maintain quality within the practice, and
will:
Alert
other team members to issues of quality and risk
Assess
own performance and take accountability for own actions, either directly
or under supervision
Contribute
to the effectiveness of the team by reflecting on own and team activities
and making suggestions on ways to improve and enhance the teams
performance
Work
effectively with individuals in other agencies to meet patients needs
Effectively
manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective
communication within the team and will strive to:
Communicate
effectively with other team members and health care providers
Communicate
effectively with patients and carers
Recognise
peoples needs for alternative methods of communication and respond
accordingly
Contribution
to the implementation of services:
The post-holder will:
Apply
practice policies, standards and guidance
Discuss
with other members of the team how the policies, standards and guidelines
will affect own work
Apply Best Practice Guidelines to all protocols
Attend Practice Team Meetings