Job summary
We are looking to recruit a Part Time Experienced Receptionist / Administrator in
our busy, welcoming and friendly practice.
The hours are 20 hours per week
Monday to Friday, between the Surgery hours of 8am and 7.30pm. (A Rota is in place for Weekly Hours / Shift Patterns on a 4 weekly basis)
Working hours will be 8am starts or 6.30pm finish, working as part of a
team, and you will be expected to finish at 7.30pm once a week, every 4 weeks depending
on the staff rota.
As a Receptionist / Administrator your main responsibilities will lie
within reception and occasionallyhelp support administration to cover occasional absences
so a willingness of flexibility will be required.
This will include patient interaction on the telephone and face to face, booking of appointments and dealing with prescription requests and queries. Prioritising emergency requests.
Communication between internal and external health care professionals reflecting
a positive and professional image of the Practice.
The administrative tasks would range from the scanning of all correspondence
into medical records administration and any ad hoc tasks to support the team as
and where required.
Essentially, candidates must be enthusiastic, reliable, flexible, self-motivated, hardworking
with a can-do professional attitude who has excellent people management, communication and organisationalskills at all levels. This is a demanding and
challenging position in a constantly changing health environment.
Main duties of the job
Reception
Greet and direct patients and
visitors to the practice in a professional and efficient manner.
Be able to cover all reception duties as necessary
Ensure that adequate handover is performed to colleagues after each shift to
ensure all outstanding jobs / messages are passed over
Process patients changes of address, contact numbers etc. on computer data and
medical records. Be able to Code where applicable
Answering the telephone in a courteous, professional and timely manner. Deal with routine enquiries, forwarding messages and taking appropriate action.
Book appointments, take home visits and prescription requests and
prioritise emergency requests after liaising with Clinical Staff.
Keep patients informed and updated on any changes or delays affecting clinics
or appointments
Liaise with GPS and other internal health professionals and staff
Administration
To have a thorough knowledge of all
practice procedures
To work in accordance of written protocols
Filing post and electronic documentation in medical recordsEnsure correspondence, reports, results etc are filed promptly and in the
correct records, ensuring that all recent correspondence is available when patients
are seeAnswering calls, booking appointments and dealing with patient queries
To have a thorough knowledge of the repeat prescription procedures in
accordance with Practice guidelines.
Monitoring Inbox and Issue repeats - checking details of quantity ordered and
due
About us
Duncan Street Primary Care Centre is a 11,000 plus patient practice with an increasing list size. We have a team of Doctors, an advance Nurse Practitioner, Two Practice Nurses, Clinical Pharmacist, Physician's Associate, Mental Health Nurse Practitioner, Diabetic Specialist plus health professions from our Primary Care Network team who are all supported byadministration, secretarialand reception teams.
Job description
Job responsibilities
Job responsibilities:
Reception
Greet and direct patients and
visitors to the practice in a professional and efficient manner.
Be able to cover all reception duties as necessary
Ensure that adequate handover is performed to colleagues after each shift to
ensure all outstanding jobs / messages are passed over
Process patients changes of address, contact numbers etc. on computer data and
medical records
Be able to Code where applicable
Answering the telephone in a courteous, professional and timely manner
Deal with routine enquiries, forwarding messages and taking appropriate action
Book appointments, take home visits and prescription requests and
prioritise emergency requests after liaising with Clinical Staff.
Keep patients informed and updated on any changes or delays affecting clinics
or appointments
Liaise with GPS and other internal health professionals and staff
Administration
To have a thorough knowledge of all
practice procedures
To work in accordance of written protocols
Filing post and electronic documentation in medical records
Scan and file all letters on to patients notes
Workflow all letters which need action to the relevant clinician
Ensure correspondence, reports, results etc are filed promptly and in the
correct records, ensuring that all recent correspondence is available when patients
are see
Use of photocopy as requested
Answering calls, booking appointments and dealing with patient queries on the
front desk.
To have a thorough knowledge of the repeat prescription procedures in
accordance with Practice guidelines.
Monitoring Inbox and Issue repeats - checking details of quantity ordered and
due, ensure they are correct and filed ready to collect or sent electronically
to pharmacy
Call patients and pharmacies back with prescription queries
Other Tasks
Clear and fill up stock in rooms
after surgeries (Adhoc)
Ensure building security have thorough knowledge of alarm system
Willingness of flexibility in providing cover during periods of
holiday/sickness
Support GPS with Administrative taskse.g. Coding
Any other reasonable requests made by the Team Manager / Practice Manager
Job description
Job responsibilities
Job responsibilities:
Reception
Greet and direct patients and
visitors to the practice in a professional and efficient manner.
Be able to cover all reception duties as necessary
Ensure that adequate handover is performed to colleagues after each shift to
ensure all outstanding jobs / messages are passed over
Process patients changes of address, contact numbers etc. on computer data and
medical records
Be able to Code where applicable
Answering the telephone in a courteous, professional and timely manner
Deal with routine enquiries, forwarding messages and taking appropriate action
Book appointments, take home visits and prescription requests and
prioritise emergency requests after liaising with Clinical Staff.
Keep patients informed and updated on any changes or delays affecting clinics
or appointments
Liaise with GPS and other internal health professionals and staff
Administration
To have a thorough knowledge of all
practice procedures
To work in accordance of written protocols
Filing post and electronic documentation in medical records
Scan and file all letters on to patients notes
Workflow all letters which need action to the relevant clinician
Ensure correspondence, reports, results etc are filed promptly and in the
correct records, ensuring that all recent correspondence is available when patients
are see
Use of photocopy as requested
Answering calls, booking appointments and dealing with patient queries on the
front desk.
To have a thorough knowledge of the repeat prescription procedures in
accordance with Practice guidelines.
Monitoring Inbox and Issue repeats - checking details of quantity ordered and
due, ensure they are correct and filed ready to collect or sent electronically
to pharmacy
Call patients and pharmacies back with prescription queries
Other Tasks
Clear and fill up stock in rooms
after surgeries (Adhoc)
Ensure building security have thorough knowledge of alarm system
Willingness of flexibility in providing cover during periods of
holiday/sickness
Support GPS with Administrative taskse.g. Coding
Any other reasonable requests made by the Team Manager / Practice Manager
Person Specification
Experience
Essential
- Good Interpersonal skills
- Knowledge in using EMIS (Clinical System)
- Computer literate
- Awareness of confidentiality
- Excellent Customer Service Skills
- Able to communicate well at all levels
- Excellent Time Management Skills
- Experience of working with members of the public
- Ability to work under pressure
- Able to work as part of a team or as an individual
- Possess a reliable and flexible approach
- Experience of working with the General Public
- Working in a changeable, challenging and demanding environment
Desirable
- Knowledge in using EMIS (Clinical System)
- Experience in working in Primary Care / GP Practice
- Knowledge in Coding In EMIS (Clinical System)
Person Specification
Experience
Essential
- Good Interpersonal skills
- Knowledge in using EMIS (Clinical System)
- Computer literate
- Awareness of confidentiality
- Excellent Customer Service Skills
- Able to communicate well at all levels
- Excellent Time Management Skills
- Experience of working with members of the public
- Ability to work under pressure
- Able to work as part of a team or as an individual
- Possess a reliable and flexible approach
- Experience of working with the General Public
- Working in a changeable, challenging and demanding environment
Desirable
- Knowledge in using EMIS (Clinical System)
- Experience in working in Primary Care / GP Practice
- Knowledge in Coding In EMIS (Clinical System)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.