Job summary
Tasburgh Lodge Surgery is located in the beautiful village of Woodhall Spa and James Street Family Practice is located in the award-winning market town of Louth.
Due to retirement, we are looking to recruit an enthusiastic, motivated and forward-thinking Receptionist / Care Navigator to work within our dedicated reception team. We are looking for a team player wanting to help our surgery continue with its great success and contribute to its key performance measures and development. Experience in general practice as well as familiarity with SystmOne would be a distinct advantage but is not essential.
Main duties of the job
To provide a high quality, professional
reception and administrative service to patients, doctors, staff, colleagues,
health service professionals and others.
To act as the first point of contact for patients contacting the
Practice and to portray the Practice in the highest possible professional
basis. To ensure that enquiries from patients are efficiently and courteously
handled to the mutual satisfaction of the partners and patients
About us
Tasburgh Lodge is part of the larger partnership of James Street Family Practice in Louth and we work as a very strong and committed team that thrives on delivering the very best to our patients, whilst enjoying a fabulous working relationship.
We are a training practice for Registrars, Student Nurses and Medical Students and are also a Research-Ready practice and actively take part in research projects.
This position would be perfect for anyone wanting to work amongst a brilliant team utilising and enhancing their skills in a very welcoming environment.
Job description
Job responsibilities
Job summary
The following are the core responsibilities of the medical secretary. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
- Process referrals using the electronic referral system (ERS).
- Process requests for information such as SARs and DVLA forms.
- Process patient letter requests and invoice for private work accordingly.
- Word processing, reports and associated documentation as required.
- Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently.
- Manage all enquires in an effective manner.
- Maintain an accurate referrals database.
- Answer incoming phone calls, dealing with the callers queries appropriately.
- Process online referral queries.
- Scanning of patient related documentation and attaching scanned documents to patients healthcare records.
- Input data into the patients healthcare records as necessary.
- Franking of post at the end each day and distribution to the Royal Mail post box.
- Manage all administrative queries as necessary.
- Manage stationary supplies and ordering stationary as appropriate.
- Servicing meetings, circulating the agenda and related documents, recording and typing the minutes of meetings.
- General office duties including but not limited to photocopying, faxing, emailing, answering telephone calls, taking messages, dealing with urgent queries.
- Carry out system searches as requested.
- Support administrative staff, providing cover during staff absences.
- Maintain a clean, tidy, effective working area at all times.
- Support all clinical staff with general administrative tasks as requested.
- Update secretarial protocol and procedures regularly.
- Support in the management of QOF and Enhanced Services.
Maintain and update documents templates on SystmOne including referrals forms, template letters etc.
Job description
Job responsibilities
Job summary
The following are the core responsibilities of the medical secretary. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
- Process referrals using the electronic referral system (ERS).
- Process requests for information such as SARs and DVLA forms.
- Process patient letter requests and invoice for private work accordingly.
- Word processing, reports and associated documentation as required.
- Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently.
- Manage all enquires in an effective manner.
- Maintain an accurate referrals database.
- Answer incoming phone calls, dealing with the callers queries appropriately.
- Process online referral queries.
- Scanning of patient related documentation and attaching scanned documents to patients healthcare records.
- Input data into the patients healthcare records as necessary.
- Franking of post at the end each day and distribution to the Royal Mail post box.
- Manage all administrative queries as necessary.
- Manage stationary supplies and ordering stationary as appropriate.
- Servicing meetings, circulating the agenda and related documents, recording and typing the minutes of meetings.
- General office duties including but not limited to photocopying, faxing, emailing, answering telephone calls, taking messages, dealing with urgent queries.
- Carry out system searches as requested.
- Support administrative staff, providing cover during staff absences.
- Maintain a clean, tidy, effective working area at all times.
- Support all clinical staff with general administrative tasks as requested.
- Update secretarial protocol and procedures regularly.
- Support in the management of QOF and Enhanced Services.
Maintain and update documents templates on SystmOne including referrals forms, template letters etc.
Person Specification
Qualifications
Essential
- Dress smart and appropriate.
- Speech clear and articulate.
- Manner pleasant and professional.
- Excellent communication skills.
- General office procedures.
- Customer care skills.
- Practical experience of working with others.
- Experience of using own initiative.
- Experience of using clinical systems.
- Ability to work as part of an integrated multi-skilled team.
- Flexible, reliable and responsive to change.
- An understanding, acceptance, and adherence to the need for strict confidentiality.
- Ability to use own judgement, resourcefulness and common sense.
- Ability to work under pressure.
- Concentration required daily, e.g. ability to deal with occasional exposure to distressing or emotional events.
- Ability to work with competing priorities.
- ABility to deal tactfully and empathetically with distressed or anxious patients and carers.
- Ability to communicate effectively via telephone or group discussion.
- Good interpersonal skills.
- Proven customer care skills.
- Flexible attitude to working hours, and able to cover staff sickness at short notice.
Desirable
- Experience of NHS systems.
- Experience of SystmOne clinical system.
- Experience of working within Primary Care.
- A detailed understanding of general practice pffice environment.
- Working knowledge of medical terminology.
- Able to deal with challenging situations.
- Practice experience working as a GP Receptionist.
Person Specification
Qualifications
Essential
- Dress smart and appropriate.
- Speech clear and articulate.
- Manner pleasant and professional.
- Excellent communication skills.
- General office procedures.
- Customer care skills.
- Practical experience of working with others.
- Experience of using own initiative.
- Experience of using clinical systems.
- Ability to work as part of an integrated multi-skilled team.
- Flexible, reliable and responsive to change.
- An understanding, acceptance, and adherence to the need for strict confidentiality.
- Ability to use own judgement, resourcefulness and common sense.
- Ability to work under pressure.
- Concentration required daily, e.g. ability to deal with occasional exposure to distressing or emotional events.
- Ability to work with competing priorities.
- ABility to deal tactfully and empathetically with distressed or anxious patients and carers.
- Ability to communicate effectively via telephone or group discussion.
- Good interpersonal skills.
- Proven customer care skills.
- Flexible attitude to working hours, and able to cover staff sickness at short notice.
Desirable
- Experience of NHS systems.
- Experience of SystmOne clinical system.
- Experience of working within Primary Care.
- A detailed understanding of general practice pffice environment.
- Working knowledge of medical terminology.
- Able to deal with challenging situations.
- Practice experience working as a GP Receptionist.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.