Job summary
Practice Manager - Park Street Surgery (formerly Dr Ingram & Partners)
Flexible working 3-4 days a week
Salary - £46000-£52000 pro rata depending on experience
Job summary
Due
to the retirement of our Practice Manager, Park Street Surgery (formerly Dr Ingram & Partners) have an
excellent opportunity for Practice Manager, a highly motivated individual with a strong passion
for the position. The practice is looking for a dedicated individual preferably
with primary care experience.
About us
Park
Street Surgery is a well-established dispensing practice with a semi-rural population,
nestled in the centre of the beautiful North Yorkshire city of Ripon. We have a
list size of 7600 patients. Ripon is a peaceful and friendly city, with
excellent access to well-respected schooling, the Yorkshire Dales, and the A1.
Main duties of the job
Main duties of the job
To manage and coordinate all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.
The practice manager will, through innovative ways of working, quality and continuous improvement, confidentiality, collaborative working, service delivery and learning and development, ensure the practice complies with CQC regulations.
About us
Park Street Surgery are: -
- Supportive:
We are an experienced training practice. Our practice manager has regular meetings with all our practice teams. We take pride in supporting staff to develop their roles.
-Outward looking:
One of our partners is the Clinical Director of Ripon and Masham PCN, of which we are member, and an active member of the Local Medical Committee. We have a good understanding of the landscape in which we are operating, and we are responsive to it.
-Innovative:
We embrace change. One of our partners works for a technology company that supports our practice, and other practices, to maximise the safety and efficiency of clinical systems.
-A caring and a close-knit team:
The practice clinical team consists of 5 partners, 2 salaried GPs, an ACP, 3 Practice Nurses, 3 HCA's and ARRS staff. The Practice manager and clinical team are well supported by a structured team covering all Finance, Governance, Reception/ Dispensary and Secretarial/Administrative duties.
Most of our staff have been at the practice for several years. We have an annual Summer and Christmas party, as well as many social events throughout the year. We have a daily coffee break and are a Park Run Practice.
We have robust governance structures in place,a formal practice meeting every week attended by clinicians and managers, covering monthly safeguarding, palliative care, learning and significant events.
Job description
Job responsibilities
Primary responsibilities
The
following are the core responsibilities of the Practice Manager There may be,
on occasion, a requirement to carry out other tasks. This will be dependent
upon factors such as workload and staffing levels.
The
Practice Manager is responsible for:
1.
Overseeing the day-to-day operations of the practice,
ensuring staff achieve their primary responsibilities.
2.
Overseeing and authorising practice finances in
conjunction with the Finance Officer.
3.
Functional management of all clinical and
support staff.
4.
Direct line management of the salaried GPs, ACP,
Senior Nurse, Finance Officer, Business Support Officer, Safeguarding &
Care Coordinator and all Reception/Dispensary, Admin and Facilities staff.
5.
Annual leave booking and cover arrangements for
clinicians.
6.
All aspects of HR management including:
- Managing the
recruitment and retention of staff.
- Reviewing and updating
job descriptions and person specifications.
- Implementing effective
systems for the resolution of disciplinary and grievance issues
- Maintaining an
effective overview of and ensuring compliance with HR legislation
7.
Ensuring all staff have the appropriate level
of training to enable them to conduct their individual roles and
responsibilities effectively.
8. Ensuring the practice has appropriate insurance
cover.
9. Maintaining an effective business continuity
plan.
10.Coordinating the reviewing and updating of all
practice policies and procedures
11.Leading change and quality improvement
initiatives and coordinating all projects within the practice.
12.Coordinating and leading on the practice
development plan (PDP).
13. Ensuring the team reach QOF targets (supported
by the nursing and administrative leads).
14. Adopting a strategic approach to the management
of all patient services matters.
15.
Maintaining effective communication, developing,
implementing and embedding an effective communication strategy (internal and
external)
16.Ensuring the practice maintains compliance with
its NHS contractual obligations.
17.Liaising at external meetings as required
18.Marketing the practice appropriately
19 Effectively managing/supporting the management
of all complaints in line with current legislation and guidance
20.The management, maintenance and improvement of
the premises, including health and safety aspects such as risk assessments and
mandatory training.
21.
Managing the practice IT system, approving
access and delegating staff to act as administrators.
22. Ensuring compliance with IT security and IG and
notification of data breaches.10.
Ensuring the practice maintains compliance with
its NHS contractual obligations.
Secondary responsibilities
In
addition to the primary responsibilities, the Practice Manager will be required
to:
1.
Act as the primary point of contact for NHS(E),
ICB, PCSE, community services, suppliers and other external stakeholders
2.
Manage weekly practice structured meetings.
3.
Approve purchases/bookings and online payments
above specific amounts.
4.
Be the primary/administrator for all online
sites used in the course of practice day to day business e.g. CQC, PCSE,
TeamNet etc.
Disclosure
and Barring Service Check
This
post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975
and as such it will be necessary for a submission for Disclosure to be made to
the
Disclosure
and Barring Service (formerly known as CRB) to check for any previous criminal
convictions.
The
ideal candidate should be very well organized and possess exceptional people
management skills. They should also be highly flexible and capable of
effectively negotiating and establishing positive interpersonal relationships.
We
seek individuals who are passionate about their work, possess excellent
communication skills, and are committed to providing exceptional service to our
patients. We look forward to welcoming the ideal candidate to our team.
Job description
Job responsibilities
Primary responsibilities
The
following are the core responsibilities of the Practice Manager There may be,
on occasion, a requirement to carry out other tasks. This will be dependent
upon factors such as workload and staffing levels.
The
Practice Manager is responsible for:
1.
Overseeing the day-to-day operations of the practice,
ensuring staff achieve their primary responsibilities.
2.
Overseeing and authorising practice finances in
conjunction with the Finance Officer.
3.
Functional management of all clinical and
support staff.
4.
Direct line management of the salaried GPs, ACP,
Senior Nurse, Finance Officer, Business Support Officer, Safeguarding &
Care Coordinator and all Reception/Dispensary, Admin and Facilities staff.
5.
Annual leave booking and cover arrangements for
clinicians.
6.
All aspects of HR management including:
- Managing the
recruitment and retention of staff.
- Reviewing and updating
job descriptions and person specifications.
- Implementing effective
systems for the resolution of disciplinary and grievance issues
- Maintaining an
effective overview of and ensuring compliance with HR legislation
7.
Ensuring all staff have the appropriate level
of training to enable them to conduct their individual roles and
responsibilities effectively.
8. Ensuring the practice has appropriate insurance
cover.
9. Maintaining an effective business continuity
plan.
10.Coordinating the reviewing and updating of all
practice policies and procedures
11.Leading change and quality improvement
initiatives and coordinating all projects within the practice.
12.Coordinating and leading on the practice
development plan (PDP).
13. Ensuring the team reach QOF targets (supported
by the nursing and administrative leads).
14. Adopting a strategic approach to the management
of all patient services matters.
15.
Maintaining effective communication, developing,
implementing and embedding an effective communication strategy (internal and
external)
16.Ensuring the practice maintains compliance with
its NHS contractual obligations.
17.Liaising at external meetings as required
18.Marketing the practice appropriately
19 Effectively managing/supporting the management
of all complaints in line with current legislation and guidance
20.The management, maintenance and improvement of
the premises, including health and safety aspects such as risk assessments and
mandatory training.
21.
Managing the practice IT system, approving
access and delegating staff to act as administrators.
22. Ensuring compliance with IT security and IG and
notification of data breaches.10.
Ensuring the practice maintains compliance with
its NHS contractual obligations.
Secondary responsibilities
In
addition to the primary responsibilities, the Practice Manager will be required
to:
1.
Act as the primary point of contact for NHS(E),
ICB, PCSE, community services, suppliers and other external stakeholders
2.
Manage weekly practice structured meetings.
3.
Approve purchases/bookings and online payments
above specific amounts.
4.
Be the primary/administrator for all online
sites used in the course of practice day to day business e.g. CQC, PCSE,
TeamNet etc.
Disclosure
and Barring Service Check
This
post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975
and as such it will be necessary for a submission for Disclosure to be made to
the
Disclosure
and Barring Service (formerly known as CRB) to check for any previous criminal
convictions.
The
ideal candidate should be very well organized and possess exceptional people
management skills. They should also be highly flexible and capable of
effectively negotiating and establishing positive interpersonal relationships.
We
seek individuals who are passionate about their work, possess excellent
communication skills, and are committed to providing exceptional service to our
patients. We look forward to welcoming the ideal candidate to our team.
Person Specification
Qualifications
Essential
- Educated to degree level in healthcare or business
Desirable
- Leadership and/or management qualification
Experience
Essential
- Experience of working with the general public
- Experience of working in a healthcare setting
- Experience of managing large multidisciplinary teams
- Experience of performance management including appraisal writing, staff development and disciplinary procedures
Desirable
- NHS/primary care general practice experience
- Relevant health and safety experience
- SystmOne and TeamNet
- Experience of successfully developing and implementing projects
Personal Qualities
Essential
- Excellent organisational, communication and customer service skills
- Excellent leadership skills
- Able to deliver on performance targets.
- Polite, confident, pleasant & professional interpersonal manner, both on the telephone and in person
- Ability to actively listen, show empathy, and negotiate.
- High levels of integrity and loyalty
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated and proactive
- Able to work on initiative & problem solving within own area of work.
- Forward thinker with a solutions focused approach
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Assertive and resilient
- Ability to drive and deliver change effectively
- Ability to motivate teams, enhance morale and maintain a positive working environment
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
Person Specification
Qualifications
Essential
- Educated to degree level in healthcare or business
Desirable
- Leadership and/or management qualification
Experience
Essential
- Experience of working with the general public
- Experience of working in a healthcare setting
- Experience of managing large multidisciplinary teams
- Experience of performance management including appraisal writing, staff development and disciplinary procedures
Desirable
- NHS/primary care general practice experience
- Relevant health and safety experience
- SystmOne and TeamNet
- Experience of successfully developing and implementing projects
Personal Qualities
Essential
- Excellent organisational, communication and customer service skills
- Excellent leadership skills
- Able to deliver on performance targets.
- Polite, confident, pleasant & professional interpersonal manner, both on the telephone and in person
- Ability to actively listen, show empathy, and negotiate.
- High levels of integrity and loyalty
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated and proactive
- Able to work on initiative & problem solving within own area of work.
- Forward thinker with a solutions focused approach
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Assertive and resilient
- Ability to drive and deliver change effectively
- Ability to motivate teams, enhance morale and maintain a positive working environment
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.