Receptionist

Job description

Job responsibilities

Duties and responsibilities

1. Receptionist Duties

1.1 Greet all patients/visitors to the practice on arrival

1.2 Answer the telephone, dealing with or redirecting enquiries as necessary.

1.3 Ensuring the answerphone is switched on/off as appropriate at the beginning/end of each day and during the midday closure

1.4 Make appointments using the electronic computerised clinical system.

1.5 Take messages as appropriate using the current system operated by the practice and ensure delivery of messages to relevant parties

1.6 Record requests for repeat prescriptions from patients

1.7 Ensure appropriate use of Smartcard at all times

1.8 Action requests for ambulance transportation as per practice policy

1.9 Ensure reception and waiting areas are kept neat and tidy

1.10 Maintain supplies of reception stationery

1.11 Deal with all incoming and outgoing mail as per practice policy

1.12 Any other duties as identified to ensure the smooth operation of the surgery.

2. Management of repeat prescription system

Only to be carried out after training provided

2.1 Ensure a smooth running operation of the repeat prescription system as per practice policy

2.2 Ensure that all prescriptions issued are recorded into the appropriate part of the patients computerised clinical system.

2.3 Where the request is incorrect or insufficient, ensure the request is referred onto the appropriate doctor for action.

2.4 Make regular checks on prescriptions waiting to be collected and bring to the attention of the appropriate doctor any that are not collected.

2.5 Liaise with pharmacies for patients who have their prescriptions delivered by them.

2.6 Be aware of the repeat dispensing system and the current practice policy.

3. IPC training to be completed as part of the mandatory training and induction.

3.1

4. Management of Medical Records

4.1 Retrieve and refile records as required, ensuring that strict alphabetical order is adhered to.

4.2 Ensure correspondence, reports and results etc are filed in correct record in chronological order.

5. Special requirements

5.1 An understanding, acceptance and adherence to the need for strict confidentiality.

5.2 Ability to prioritise workload and request help if unable to cope.

5.3 Tea/coffee: to share in the making of refreshments and in washing up

5.4 Undertake any other duties as agreed with the Practice Manager/GPs

Person Specification

skills

Essential

• Excellent communication skills (Written and Oral)
• IT skills
• Clear, polite telephone manner

Desirable

• Time Management and the ability to work to deadlines
• Problem solving skills
• Interpersonal skills

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of reception work
• Experience of working within General Practice

Qualifications

Essential

• QualificationsEssential
• Good standard of general education
• GCSE Mathematics C or above
• GCSE English C or above

Desirable

• Desirable
• AMSPAR Receptionist certificate
• NVQII in Customer Care
• CLAIT Qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Greenfields Medical Practice

Address

12 Terrace Street

Hyson Green

Nottingham

NG7 6ER

Employer's website

https://www.omsharma.co.uk/ (Opens in a new tab)