Job responsibilities
The main purpose of the role is to support the surgery Administration team with a high level of accuracy around data collection, reporting and setting up recall systems using SystmOne, eHealthscope, CQRS and TeamNet. This is a reactive role and can be fluid in its delivery.
You will be responsible for the collation of data, working alongside our Data Quality Lead to ensure that we are excelling with QOF and Contracts. Supporting data analysis for claiming purposes and adhering to our commitments for Service Level Agreements (SLA) Local Enhanced Services (LES) and Direct Enhanced Services (DES).
Taking a lead role in the Long Term Condition review invitations and recalls, ensuring that these are managed appropriately within SystmOne and in line with Practice guidelines.
Supporting and training staff with the use of templates, including facilitating any notified changes within the desired timeframe, ensuring that this is before the deadline. To maximise income, ensure that the appropriate templates are being used.
Supporting the Assistant Practice Manager with the creation, review and maintenance of all Practice policies and procedures in line with mandatory updates.
Take a supporting role with the Lead Practice Nurse over stock taking of consumables and chargeable/claimable items for maximum claims and income.
Managing of public advice literature and patient communications. Being the point of contact for handling patient online access problems.
Trouble shooting IT problems, identify solutions and where appropriate report to IT helpdesk, this is to include the validation of self-check in machine data.
You will be required to support the administration team with the management of clinical results on a rota basis.
You will be responsible for the prompt management of any tasks which are assigned to you and regular cleansing of data through IT systems to ensure the most current information is correct.
This list is not exhaustive, and you will be expected to pro-actively support Roundwood Team Members as and when required.
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified.
Equality & Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Work as a team member
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources.
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
- Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
