Job responsibilities
The PCN Strategic Business Manager will, alongside the Clinical
Director, lead our developing multidisciplinary teams within Christchurch Primary
Care Network.
Covering the following
practices: Highcliffe Medical Practice,
Christchurch Medical Practice, Stour Surgery and The Farmhouse Surgery.
Job Summary:
- Provide strategic, comprehensive,
innovative and professional management support to the PCN Clinical Director and
Board to ensure that the PCN operates effectively as a business.
- Ensure the PCN develops strategically
to meet the long-term objectives of primary care networks.
- Understand the PCN Network DES and
develop/implement services as necessary to meet its requirements
- Develop and maintain a strategy and a business
plan for the PCN
- Manage any existing contracts and
services
- Ensure the network manages within the
agreed budget
- Ensure delivery of cost-effective
services within agreed budgets.
- Ensure fair distribution of resources
across the PCN practices
- Ensure best practice is followed in
maintaining both professional and clinical standards.
- Work in close partnership with
clinical leaders to deliver quality service, performance targets and KPIs
- Ensure effective governance in place
to ensure quality, safety and manage risk
Key Responsibilities and Duties:
- Responsible for developing, along with the Clinical Director, the strategy
and business plan for the PCN to achieve shared vision and agreed outcomes
- Network and benchmark with other PCNs to share and implement best
practice
- Responsible for developing the organisational structure for the
PCN; this includes workforce planning and agreeing this with the commissioners
- Responsible for the recruitment, induction, training and
management of all Network staff.
- Responsible for developing and implementing effective and
efficient services to meet the DES requirements. Ensuring project plans are in
place and monitored to ensure key milestones are met
- Responsible for developing business cases for potential new
services to be delivered by the Network
- First point of contact for Practice Managers and GPs with regard
to delivery of local projects and services
- Manage contractual requirements, legal and financial requirements
of the organisation.
- Co-ordinate the delivery of all Network services and their
reporting submissions
- Set up data collection, analyse data and collate feedback for
reporting requirements both within the PCN and externally, where required. This
should demonstrate contractually compliance and performance improvement.
- Key member of project planning and implementation of all new
models of service delivery
- Organise PCN board meetings, ensuring wide-ranging membership.
- Plan agendas, speakers, ensure all actions are followed up and
completed in a timely manner.
- Responsible for communication across the PCN practices and liaison
with patient representative
Finance:- Managing and co-ordinating all resources within agreed financial
budgets
- Responsible for regular financial reporting and forecasting to the
Board to ensure the PCN manages within the agreed budget
- Responsible for accurate submissions, claims and contractual
requirements.
- Responsible for financial flows to practices.
Organisational:
- Propose strategic and operational planning processes to the Board
to support objectives.
- Attend and contribute to all relevant meetings both internally and
externally
- Manage the agenda, ensuring all minutes and actions are followed
up accordingly for all Network meetings
- Organise PCN events e.g. PLT/Educational Events.
- Ensure all information is uploaded onto shared network
Risk Management:
- Effectively and appropriately plan
for, monitor and manage all potential risks, escalating risks and concerns
promptly.
- Develop effective complaints and
significant events processes across the PCN and ensure they are used
appropriately if required.
- Ensure activities and services comply
with organisational requirements for safety, quality management,
confidentiality and data protection, safeguarding, duty of candour, general duty
of care, regulatory requirements and other legal stipulations.
IM&T:
- Ensure compliance with the GDPR and FOI along with other relevant
legislation and professional information management standards such as GMC/BMA
and LMC guidance
Working Relationships:
- Work as a flexible member of the PCN, providing support to other
team members when necessary.
- Take an active role in the development and embedding of culture,
values and reputation as providers of high-quality services.
- Encourage and support staff to collaborate through sharing
information and intelligence across different activities.
Equality and Diversity:
- Support the equality, diversity and rights of patients, carers and
colleagues, to include:
- Acting in a way that recognises the importance of peoples rights,
interpreting them in a way that is consistent with Practice procedures and
policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients,
carers and colleagues
- Behaving in a manner which is welcoming to and of the individual,
is non-judgmental and respects their circumstances, feeling priorities and
rights.
Personal/Professional Development:
- Participate in any training and development programme required as
part of this employment, to include:
- Participation in an annual individual performance review,
including taking responsibility for maintaining a record of own personal and/or
professional development
- Taking responsibility for own development, learning and
performance and demonstrating skill and activities to others who are
undertaking similar work
- Training may need to be undertaken outside of normal practice
hours, and off site.
Quality:
Strive to maintain quality and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions,
either directly or under supervision.
- Work effectively with individuals in other agencies.
- Effectively manage own time, workload and resources.
Communication:
Ensure effective communications are maintained within the PCN and
across all stakeholder organisations. Work across all practices to ensure
effective PCN communications to all patients and staff.
Represent the PCN effectively and professionally to a wide range
of patients, stakeholders, members and partners.