Receptionist

Job description

Job responsibilities

The medical receptionist role is for an enthusiastic, positive, self motivated individual who can work both independently and as part of our growing team. Our reception team are the first link for many patients who come to the surgery.

The role varies on a day to day basis including greeting patients as they arrive and checking them in, collecting patient notes and ensuring that these vital records go to the right healthcare professional.

The day to day also involves using the clinical system and other software programmes to make appointments, book patient transport, book interpreters and deal with test results. in addition, responding to tasks from clinical and non clinical staff and liaising with community services and emergency services.

Our reception team meet regularly to discuss best practice and ways of improving our service, we work very closely with other teams within the practice and community.

Desired skills include

Efficiency and ability to multi task

Good communication skills

Discretion and respect for confidentiality

A friendly, sympathetic and reassuring manner

Great team working

Knowledge and use of microsoft office suite

Positive can do attitude

Flexibility

From time to time we ask our reception team to cover the annual leave of other team members through working paid overtime. Being flexible is important to us.

Reception

To act as the first point of contact for anyone visiting the surgery or calling on the telephone

To receive patients on arrival and direct them as needed

To provide a courteous and helpful service

To ensure patient confidentiality is respected at all times and to adhere to the Data Protection Act

To answer queries with regard to results or recent tests. this includes contacting the hospitals for those results if necessary.

Book hospital transport as needed

Open and close down the practice according to our checklist

Responsible for receiving and scanning clinical and non clinical correspondence, coding letters as per protocol and distributing to the relevant people

Person Specification

Experience

Essential

• Excellent customer service skills
• Excellent verbal and written communication
• Able to use MS office packages
• Experience of working in a large team
• Experience of problem solving

Desirable

• Experience of working in a GP practice
• Knowledge of SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gordon House Surgery

Address

78 Mattock Lane

Ealing

London

W13 9NZ

Employer's website

https://www.gordonhouse.nhs.uk/ (Opens in a new tab)