Job summary
We are looking for a dedicated and friendly receptionist to join our busy GP practice. As the first point of contact for our patients, you will play a crucial role in creating a welcoming environment and ensuring the smooth operation of the practice. Your excellent communication and organizational skills will help us deliver exceptional patient care and efficient administrative support.
Main duties of the job
As a receptionist at our GP practice, you will be the first point of contact for patients, providing a welcoming and efficient service. You will manage appointments, handle inquiries, and support the administrative functions of the practice, ensuring smooth operations and high-quality patient care.
About us
Dr. Azim and Partners is a well-established GP practice located in Hendon, NW4 3EB. We are committed to providing high-quality, patient-centered care to our community. Our team of experienced healthcare professionals offers a wide range of medical services and strives to ensure a welcoming and supportive environment for all patients. We value excellence, compassion, and teamwork in all aspects of our practice.
Job description
Job responsibilities
GENERAL ADMINISTRATION
- To have a thorough knowledge of all practice procedures
- Processing and distributing incoming and outgoing mail
RECEPTION
- Receiving patients, consulting with members of practice team
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary
- Taking messages and passing on information
- Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone operational at the end of each day.
APPOINTMENT SYSTEM MANAGEMENT
- Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
- Monitor effectiveness of the system and report any problems or variations required.
Job description
Job responsibilities
GENERAL ADMINISTRATION
- To have a thorough knowledge of all practice procedures
- Processing and distributing incoming and outgoing mail
RECEPTION
- Receiving patients, consulting with members of practice team
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary
- Taking messages and passing on information
- Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone operational at the end of each day.
APPOINTMENT SYSTEM MANAGEMENT
- Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
- Monitor effectiveness of the system and report any problems or variations required.
Person Specification
Experience
Essential
- Previous experience working in a customer service or receptionist role.
- Experience with handling high volumes of telephone calls and face-to-face interactions.
Desirable
- Experience within a healthcare setting.
Qualifications
Essential
- GCSE Grade A-C in English and Maths
Desirable
- Additional qualifications in customer service or office administration.
Knowledge and skills
Essential
- Excellent communication skills, both written and verbal.
- Strong organizational skills with the ability to multitask and prioritize workload.
- Ability to work effectively as part of a team and independently.
- Excellent interpersonal skills with the ability to handle difficult situations calmly and professionally.
Desirable
Person Specification
Experience
Essential
- Previous experience working in a customer service or receptionist role.
- Experience with handling high volumes of telephone calls and face-to-face interactions.
Desirable
- Experience within a healthcare setting.
Qualifications
Essential
- GCSE Grade A-C in English and Maths
Desirable
- Additional qualifications in customer service or office administration.
Knowledge and skills
Essential
- Excellent communication skills, both written and verbal.
- Strong organizational skills with the ability to multitask and prioritize workload.
- Ability to work effectively as part of a team and independently.
- Excellent interpersonal skills with the ability to handle difficult situations calmly and professionally.
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.