Job summary
Full-Time Position or Job Share Opportunity
Forest Health Care is looking for a flexible, committed candidate(s) qualified with NVQ level 2 in dispensing or equivalent to join our Practice team. This position is a full time role of 37.5 hours per week or as two part-time positions on a job share basis.
A good telephone manner, IT skills and a very high level of customer service are essential.
Experience, flexibility and ability to work without supervision are required.
The core hours of our practice are Monday - Friday 8:30am-6pm
Main duties of the job
The main responsibilities of the role include
- To carry out all general duties associated with the dispensary and the related administration, maintaining accuracy and efficiency.
- To receive and action patient requests for authorised repeat prescriptions in an efficient and timely manner.
- To sign-post patients appropriately to the most relevant health care professional for their needs.
- To use judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests.
- To complete required returns and reports in a timely manner.
- To maintain accurate manual and computerised records and make full use of the computer system.
- To observe all practice protocols, guidelines and standard operating procedures.
- To attend team meetings as and when requested with reasonable notice.
- To provide relief cover, with prior agreement, in times of sickness or absence in order to continue to provide optimum staffing levels both in the dispensary and reception areas.
- To assist with the day-to-day running of the branch site, including site security, opening-up and close-down procedures.
- To maintain cost effective supplies of those drugs that are purchased directly and centrally on behalf of the practice.
About us
Our 3 partner practice has a patient population of
over 11000+ patients and a staff of 3 further salaried GPs, 3 ANPs and a full complement
of nurses, HCAs, dispensers, receptionists and admin staff all working
alongside a growing number of additional PCN roles.
Based in the Forest of Dean, our Cinderford surgery
serves the surrounding town and rural communities. In spacious, environmentally
friendly new premises, we occupy the first purpose-built, dementia-friendly
surgery in the UK. Patients can also access a full range of services at our
branch site in the local village of Ruardean & Westbury-on-Severn
Job description
Job responsibilities
- To carry out all general duties associated with the dispensary and the related administration, maintaining accuracy and efficiency.
- To assist with reception and administration duties.
- To provide and maintain caring, courteous, efficient, effective, friendly, professional and accurate services to patients and provide a link between patients and clinical staff.
- To sign-post patients appropriately to the most relevant health care professional for their needs.
- To use judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests.
- To prioritise personal work load and work without direct supervision.
- To receive and action patient requests for authorised repeat prescriptions in an efficient and timely manner.
- To complete required returns and reports in a timely manner.
- To maintain accurate manual and computerised records and make full use of the computer system.
- To be helpful and courteous at all times and work in a manner consistent with the practice and patient charters.
- To observe all practice protocols, guidelines and standard operating procedures.
- To attend team meetings as and when requested with reasonable notice.
- To undertake training and attend courses if and when a need is identified.
- To provide relief cover, with prior agreement, in times of sickness or absence in order to continue to provide optimum staffing levels both in the dispensary and reception areas.
- To maintain a good standard of housekeeping within areas of work.
- To assist with the day-to-day running of the branch site, including site security, opening-up and close-down procedures.
- To maintain cost effective supplies of those drugs that are purchased directly and centrally on behalf of the practice.
- To devise and explain to each dispenser/dispensary the mechanisms for ordering directly and from central supplies.
- To ensure and maintain effective distribution of dispensing supplies to each site.
- To focus efforts to the maximum benefit of the practice with respect to the policy decisions made from time to time by the practice.
- To be flexible in the approach to work and have a willingness to learn and undertake new challenges and responsibilities.
- To undertake all other reasonable tasks as required from time to time.
Job description
Job responsibilities
- To carry out all general duties associated with the dispensary and the related administration, maintaining accuracy and efficiency.
- To assist with reception and administration duties.
- To provide and maintain caring, courteous, efficient, effective, friendly, professional and accurate services to patients and provide a link between patients and clinical staff.
- To sign-post patients appropriately to the most relevant health care professional for their needs.
- To use judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests.
- To prioritise personal work load and work without direct supervision.
- To receive and action patient requests for authorised repeat prescriptions in an efficient and timely manner.
- To complete required returns and reports in a timely manner.
- To maintain accurate manual and computerised records and make full use of the computer system.
- To be helpful and courteous at all times and work in a manner consistent with the practice and patient charters.
- To observe all practice protocols, guidelines and standard operating procedures.
- To attend team meetings as and when requested with reasonable notice.
- To undertake training and attend courses if and when a need is identified.
- To provide relief cover, with prior agreement, in times of sickness or absence in order to continue to provide optimum staffing levels both in the dispensary and reception areas.
- To maintain a good standard of housekeeping within areas of work.
- To assist with the day-to-day running of the branch site, including site security, opening-up and close-down procedures.
- To maintain cost effective supplies of those drugs that are purchased directly and centrally on behalf of the practice.
- To devise and explain to each dispenser/dispensary the mechanisms for ordering directly and from central supplies.
- To ensure and maintain effective distribution of dispensing supplies to each site.
- To focus efforts to the maximum benefit of the practice with respect to the policy decisions made from time to time by the practice.
- To be flexible in the approach to work and have a willingness to learn and undertake new challenges and responsibilities.
- To undertake all other reasonable tasks as required from time to time.
Person Specification
Experience
Essential
- NVQ Level 2 in Dispensary or equivalent qualification
- Experience of working in a dispensary
- Experience working with the general public/patients
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Ability to promote best practice regarding all pharmaceutical matters
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Ability to work under pressure
- Flexibility to work outside of core office hours
Desirable
- Understanding of the NHS, particularly in relation to prescribing / dispensing.
- Previous experience of using SystmOne clinical software.
- Previous experience of EPS (electronic prescription service).
Circumstances
Essential
- Own transport.
- Flexibility in the hours worked and willing to work on a shift basis if required.
- Flexibility to work across three practices
Person Specification
Experience
Essential
- NVQ Level 2 in Dispensary or equivalent qualification
- Experience of working in a dispensary
- Experience working with the general public/patients
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Ability to promote best practice regarding all pharmaceutical matters
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Ability to work under pressure
- Flexibility to work outside of core office hours
Desirable
- Understanding of the NHS, particularly in relation to prescribing / dispensing.
- Previous experience of using SystmOne clinical software.
- Previous experience of EPS (electronic prescription service).
Circumstances
Essential
- Own transport.
- Flexibility in the hours worked and willing to work on a shift basis if required.
- Flexibility to work across three practices
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
